Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,466 reviews

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13 rue Louison Bobet, 64200 Biarritz, France

Description

Hotel extras

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

Our accommodation(s)

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Telephone
Fax +33 5 59 24 77 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,466 reviews

TripAdvisor Rating  4.0/5  1,983 reviews

Don’t stay- horrendous

Customer review rating 0.5/5

Alva Couples - Confirmed reviews ALL

As an Accor Hotel member I was in complete disbelief at the state of this hotel. I booked my parents into this hotel not reading reviews before hand given my positive experiences in other Sofitels. The staff are aware of the situation but the price does not reflect this. I would rate this hotel a 1 star. Long dark corridors like something from ‘The Shining’, dated worn furniture, filthy carpets and floors, broken tiles. It’s like the hotel that time/Accor has forgotten. The manager was rude and arrogant ‘do you want to see the other room or not’, no apology, but I gather she is worn out from constant complaints. She changed my parents to a room with a better view but the room was equally as disgusting and dull as the 1st. The location isn’t even good. The barman was nice, that’s the only good thing I have to say!

Dear Guest, Thank you for taking the time to share your thoughts about your recent experience. We deeply regret that your parents’ stay fell far below the high standards you have come to expect from Accor Hotels, especially Sofitel. We are genuinely sorry for the issues you encountered, particularly the lights in the corridors. Please rest assured that we take your feedback seriously, and immediate action will be taken to address the concerns you raised. I sincerely apologize for the behavior of the staff member you interacted with. This does not reflect the level of hospitality and respect we strive to offer every guest, and we will be addressing this matter internally to ensure that it does not happen again. While we are pleased to hear that you had a positive interaction with the barman, it is clear that we fell short in many other areas. We hope you will give us the opportunity to make things right in the future and restore your faith in our service. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Severe need of renovation

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel is greatly in need of a renovation and the pricing should reflect that. I was very disappointed in the room and hotel conditions. If I didn't pay top dollar, I may have been a little more understanding but the price is too high for this dilapidated property.

Dear Guest, Thank you for your feedback. We’re sorry to hear that the condition of the hotel did not meet your expectations and that you felt the pricing was not justified. We appreciate you bringing these concerns to our attention. Your input is valuable to us, and we will take it into consideration as we work to enhance our guests’ experiences. We hope to have the opportunity to better serve you in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great views and location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The views and location of the hotel are stunning. The property is, unfortunately, in need of an urgent renovation. From room furniture to gym and spa facilities, the hotel does not live up to the expectations.

Dear Guest, Thank you for sharing your feedback. We’re thrilled to hear that you enjoyed the stunning views and prime location of the hotel. However, we’re genuinely sorry to learn that the condition of the property did not meet your expectations. Rest assured that your comments have been shared with our General Management. Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great location and wonderful staff

Customer review rating 4.5/5

Tim W. Families - Confirmed reviews ALL

We had to make a last minute booking for Biarritz and so didn't have time to research where we would stay. We were lucky to find some availability at the Sofitel and booked accomodation for our family of 5 based purely on the location and what we know of the Sofitel brand. We feel so lucky to have found such a wonderful hotel, with large well appointed rooms, excellent friendly staff and one of the best breakfasts we've had in our recent hotel stays.

Dear Guest, Thank you so much for your kind words! We’re thrilled to hear that your last-minute decision led you to such a positive experience with us. It’s wonderful to know that our location, spacious rooms, and friendly staff made your stay enjoyable. We're especially pleased that you loved our breakfast—your compliments mean a lot to us. We hope to have the pleasure of welcoming you and your family back to Sofitel Biarritz in the future! Warm regards, Juliette Wattinne Guests Experiences & Quality Manager

Still waiting to solve incident that occurred

Customer review rating 0.5/5

Yann Families - Confirmed reviews ALL

After 1 week still nobody call me back to solve my situation, this is not good customer service at all .

Dear Guest, We sincerely apologize for the delay in addressing your concerns. Our Operations Manager has tried to reach out to you both last week and this week without success. We are still eager to resolve the incident and provide you with the support you need. Please feel free to contact us directly at your earliest convenience, so we can address the situation as soon as possible. Thank you for your understanding. Kind Regards, Juliette Wattinne Guests Experiences & Quality Manager

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Other web-users rate our hotel

  • 459 reviews 9.1/10 Location
  • 768 reviews 7/10 Room
  • 1,240 reviews 9.1/10 Service
  • 5 reviews 6/10 WiFi
  • 381 reviews 3.6/10 Vibe
  • 345 reviews 8.1/10 Comfort
  • 285 reviews 3.4/10 Amenities
  • 224 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.