Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,516 reviews

Best price
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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 3
Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 Paris, France

Description

Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room-service catering from 7am to 11pm

  • The Terrace: quiet indoor patio with a plant wall

  • 4 minutes' walk from partner parking lot

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 Paris
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,516 reviews

TripAdvisor Rating  4.0/5  1,610 reviews

Certificate of excellence 2023

good stay on central Paris location

Customer review rating 4.0/5

Zoranj Couples - Confirmed reviews ALL

Everything was correct except two things: 1. room maids are not obeying "do not disturb sign" on a room door. They are entering the room and changing towels although I did not ask them to do that. This is not an ecological behavior. 2. I had a room with a window that can not be opened and I do not like that. That was the first time that I had such a room and do not want that again.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We are delighted to read that you had a pleasant stay and enjoyed the location and the services of our hotel. We understand your comment regarding the housekeeping staff not adhering to the "do not disturb" sign on your door. Please note that our hotel's policy is to clean rooms when guests are not present, unless otherwise specified at the front desk. We apologize for any inconvenience this may have caused. Additionally, we acknowledge that you prefer not to have a room with a Velux window, which requires a specific maneuver to open. We have made a note of this in your profile to ensure that such a room type is not assigned to you during your next stay. Thank you again for choosing our hotel and we look forward to welcoming you back soon. Best regards, Chau - Front Desk

Really bad room

Customer review rating 1.0/5

Pedro Business - Confirmed reviews ALL

-I almost fell when entering my room as there is a large step between the corridor and the room. -My double bed consisted of 2 small mattresses joined together: I had difficulty fitting in the bed. -My room was facing the train station and I could hear the rumbling of the trains due to poor sound insulation.

Dear Mr Da Silva Pinto, We would like to thank you for taking the time to share the experience of your recent stay at Mercure Opera Garnier Hotel & Spa. We deeply regret that you were not entirely satisfied with your experience and we sincerely apologies for the inconvenience met during your stay. If your bed was two mattresses joined together, it is because you have booked the following category of room : Classic Room - 1 double bed or 2 single beds, which means that the room will whether be made up of two single beds, or two single beds joined to form a double bed. We do understand your feedback about noise in your room. It is true that our location remains very central in the city. During your next reservation do not hesitate to specify that you want a room on the quiet side. We will do our best to offer you a quiet room on the courtyard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Soline - Assistant Front Desk Manager

Good Stay

Customer review rating 5.0/5

Avinash J. Business - Confirmed reviews ALL

Very comfortable stay with very courteous staff

Dear Avinash Alok J., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took note of your comment regarding the tea bags and the milf for the tea and we will make sure to transfer it to the breakfast manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom - Front Desk

Very well located!

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

A perfect location for Paris tourists. Good breakfast, clean rooms!

Dear Mrs. S., Thank you for your wonderful feedback. We are delighted that you found our hotel's location perfect for your Paris visit and enjoyed our good breakfast and clean rooms. We will share your appreciation with our cleaning and breakfast teams. We look forward to welcoming you back to Mercure Paris Opéra Garnier Hotel & Spa soon. Best regards, Mathilde - Reception

Good service

Customer review rating 4.0/5

Nacha Business - Confirmed reviews ALL

Staff is quite friendly and helpful

Dear Mrs. I., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff to be friendly and helpful throughout your time with us. Regarding the provision of water bottles, we appreciate your understanding that we are striving to reduce our environmental impact. For this reason, we provide a complimentary bottle of water upon arrival as a gesture of hospitality. We also have a water dispenser available on the ground floor for guests to refill their bottles as needed during their stay. We hope this explanation clarifies our approach, and we look forward to welcoming you back for another enjoyable stay at Mercure Paris Opéra Garnier Hotel & Spa. Best regards, Mathilde - Reception

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Other web-users rate our hotel

  • 813 reviews 9.6/10 Location
  • 1,061 reviews 6.2/10 Room
  • 1,077 reviews 9.1/10 Service
  • 6 reviews 8.3/10 WiFi
  • 669 reviews 3.5/10 Comfort
  • 459 reviews 8.5/10 Breakfast
  • 329 reviews 8.9/10 Cleanliness
  • 170 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.