Novotel Nice Centre Vieux Nice 4 stars

Customer review rating (ALL Rating) 4.2/5 1,157 reviews

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Novotel Nice Centre Vieux Nice - Image 1
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8-10 Esplanade du Parvis de, l'Europe, 06300 NICE, France

Description

Hotel extras

  • Rooftop pool, panoramic view

  • Bar and restaurant with sunny garden and terrace

  • Next to the exhibition center, 10 minutes from the Old Town

  • Modern fitness center

  • Meeting rooms with natural daylight

Our accommodation(s)

Hotel location

Novotel Nice Centre Vieux Nice

8-10 Esplanade du Parvis de, l'Europe
06300 NICE
France

GPS:43.707912, 7.28171

Telephone
Fax +33 4 93 13 09 04

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Le Pois Chiche

Our chef and the team invite you to taste our Cuisine Nissarde-certified Niçoise recipes and dishes full of sunny flavors, served in the restaurant or on the terrace.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,157 reviews

TripAdvisor Rating  4.0/5  620 reviews

Be aware of this.

TripAdvisor rating 2.0/5

HeySmorfe TripAdvisor review

Be aware of this. We had promised ourselves not to write negative reviews on TripAdvisor or any other site. We are writing, however, this review, keeping our neutrality, impartiality, and objectivity, without showing the emotion of disappointment over the reality that between what some hoteliers sell and what some hotel guests find is a discrepancy that feels like a cold shower of awakening to reality. Frankly, we did not need belated derisive, hypocritical justifications from Novotel/Ibis. We needed practical solutions when the time was right. This is why we address our readers (>24k, so far) because our profession requires it. We also share our experience as travelers and guests in luxury hotels (4-, 5-stars) in Sydney, Montreal, Paris, Amsterdam, and sunny countries like Greece, Turkey, etc. In short: 1. Novotel lacks basic comfort. This hotel is not a 4-star, but 3. 2. The room(s) is(are) old-fashioned, with historical defects; the repairs are not done, and it has an outdated air, figuratively, and a dark musty, literally. 3. Front desk staff (4-6 employees) don't bother to be friendly, with 1-2 exceptions. Surely those few are amateurs of 4-stars. 4. The supervisor/concierge proved that she does not know how to solve a daily problem: changing rooms for current quests. In detail: 1. There are stains on the wall in the room(s). 2. There is hair on the shelf/soaker in the bathroom. It sounds disgusting, doesn't it? 3. There are sticky dirt stains on the carpet in the room. No comment. 4. The electrical outlet is blackened by intense use and by time, at the toilet. 5. The window of the room is broken, it doesn't open, but it should. One person in our group changed his room for the very same reason. 6. The flow of hot and cold water is impermissibly low, in the shower and bathtub. 7. Once there was no cold water, at all. 8. The door at the entrance to the room creaks and opens with difficulty. For some, it would mean a happy morning effort to refresh, so to speak. 9. The door malfunction was previously reported by another customer. See the previous review. 10. A hair dryer is placed under the sink, on a shelf, the perfect place for microbial cultures. A lady would not touch the dryer, we would politely suggest. 11. The cards did not work one day because they were blocked for no reason. At our request, they were replaced. The receptionist said it's not the first time the cards don't work. It is a matter of being or not being technologically proficient (with computers). 12. The sink plug is blocked, and residual water accumulates. We asked for a repair. However, it had to be fixed before check-in, didn't it? 13. Some glasses from the in-house restaurant are stained, which shows that they are not wiped or washed properly. 14. We asked one evening to change the room, since the window was defective, meaning it did not open. Their procedure is to pack your bags, check out at 11 AM the next day, with your bags ready in the lobby, and then check in again after 2 PM. This is, excuse my French, The Emptiness of the Soul! 15. As for the minibar/mini fridge, it is empty. Seriously? I left at the end a description of what is called an abusive worker(s). 16. When an employee (receptionist, supervisor, etc.) is arrogant, only cares about what she feels (tired, indifferent, frustrated), or pretends to care about the reasonable demands of the customer, or is even mean to the customer, it means that employee(s) has(have) an abusive personality, a form of narcissism specific to this activity. This type of toxic employee should be removed or sent elsewhere, away from customers. Conclusion: What should you do as a customer in these situations? File a complaint? React emotionally? To revolt? We prefer not to set foot again in their hotels. Happy travelers, M&M.

well located.Only problem was twice power outage during 3 days stay.Clean.Well kept.

Customer review rating 4.5/5

Alla C. Business - Confirmed reviews ALL

See above.

Dear Mrs C., Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the hotel's convenient location and the cleanliness of our facilities. We regret to hear about the power outages you experienced during your stay. Please rest assured that such incidents are rare and our team is always on hand to resolve any issues promptly. Regarding the frequency of towel changes, we take note of your observation. Our hotel is dedicated to environmental stewardship, which includes minimizing laundry-related water and energy consumption. However, our guests' comfort is paramount, and we are happy to provide additional towels upon request. We take pride in maintaining our property to ensure that every guest has a pleasant and comfortable stay, and we thank you for acknowledging our efforts. We hope to see you again in the future. Best regards, Pierre Messe, General Manager

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Friendly staff. Close to tram transport

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you found our staff to be friendly and our location conveniently close to tram transport, aiding in your exploration of Nice. We regret to hear about the inconvenience caused by the TV remote, however our dedicated team is always available to address such concerns and rectify them immediately in order to ensure a comfortable stay for our guests. It is gratifying to know that our cleanliness standards and commitment to sustainable development have met with your approval. We continuously strive to maintain a high level of service and care for the environment. We do hope to welcome you back in the future. Best wishes, Pierre Messe, General Manager

Good stay with good service most of the time

Customer review rating 3.5/5

Martin Families - Confirmed reviews ALL

We was a little disappointed over the standard of the room. Pictures on the web shows just newer room in all categories. This room was old, but clean. Most of the staff had very good service. We were also disappointed when we checked out and they did not ask how our stay was or welcomed us back. I think this was also the manager. Rest of the staff was very nice.

Dear Mr K., Thank you for taking the time to share your review. We are thrilled to hear that you found our booking process straightforward and our prices transparent. This is a key part of our commitment to providing a seamless guest experience from start to finish. We regret to hear that the information provided about our hotel and the surrounding area did not meet your expectations. Our team strives to ensure that all guests feel well-informed and we will certainly reflect on how we can improve communication in this regard. Regarding your breakfast experience, we offer a variety of options and take pride in catering to different preferences; we wish you could have shared your feedback on the scrambled eggs directly with the restaurant team on the spot. It is particularly pleasing to hear that our bartenders added positively to your stay, and we thank you for highlighting their service. However, it is upsetting to know that your departure experience did not include the cordial farewell we aim to provide. This is not reflective of the high standards we set for guest interactions, and we will address this internally to ensure our team provides a more thoughtful and engaging check-out process in the future. We all hope to welcome you back in the future. Best wishes, Pierre Messe, General Manager

Ok if not spending time at hotel

Customer review rating 3.0/5

S. Families - Confirmed reviews ALL

Hotel is overpriced, room was average. But what made the experience bad was the staff. Receptionist won't even look at you or at least tried to pretend they are trying to help you.

Dear Ms O., Thank you for taking the time to share your review. We regret to hear that certain aspects of your stay did not meet your expectations. We strive to ensure a swift and welcoming check-in process and usually our dedicated team has only positive feedback from our guests. That is why we are sincerely dismayed to hear that it was not the case during your stay with us. We do hope to welcome you back in the future for an improved experience. Best wishes, Pierre Messe, General Manager

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Other web-users rate our hotel

  • 546 reviews 8/10 Location
  • 813 reviews 5.8/10 Room
  • 802 reviews 8.2/10 Service
  • 9 reviews 9.6/10 WiFi
  • 473 reviews 8.7/10 Breakfast
  • 361 reviews 5.2/10 Cleanliness
  • 155 reviews 4/10 Value
  • 27 reviews 5/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.