Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,261 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
Mercure Caen Centre Port de Plaisance Hotel - Image 2
Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Du Lundi au Jeudi, profitez de nos planches frais & faits maison disponibles au bar.

  • We have small private spaces for co-working or individual meetings.

  • Excellent fiber WiFi

  • Secure private car park with electric vehicle charging stations

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR LOUNGE

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,261 reviews

TripAdvisor Rating  4.0/5  1,065 reviews

Hotel Theft made us all feel unsafe

TripAdvisor rating 2.0/5

SimonB41 Business - TripAdvisor review

Hotel is clean and efficient, however my colleague had her room broken into while we were out at dinner and her bag and laptop were stolen. The Hotel staff were less than helpful, in fact not helpful at all, stating that they couldn’t do anything until the manager returned on Monday morning. They said they had reported the incident to the police, which was untrue as when our party did report the theft the Police had no awareness. I would recommend finding an alternative in Caen or secure all valuables. This incident made us all feel very unsafe.

A great location, the room was comfortable.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

A short stay, the parking was good and the location of the hotel was good.

Dear MARION W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback ! Hope to see you again in our Hotel, Emma - Front Desk

Great location

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Rooms and breakfast as good as to be expected. However, for hotel guests to be told at 22.05 that it is no longer possible to have a coffee because “ the bar closes at 22.30 (unacceptable) and it takes 25 minutes for the coffee machine to shut down” is just crazy. Never, ever come across this before.

Dear P D., We are sorry for this inconvenience. Please note that we will inform our teams about your review ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma - Front Desk

Well located, friendly and helpful staff

Customer review rating 4.0/5

Alex Families - Confirmed reviews ALL

Hotel is well located and has an underground parking. One comment about the rooms: a little too small and most of all too dark. The window was so small compared to the wall it was in. Not much light through the room. Complex AC system. Was not able to cool down the room. Mistake on the final bill with two breakfasts wrongly charged. But corrected after a call on the next day. Great staff.

Dear ALEXANDRE B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emma - La Reception

Did not feel save after the fire alarm went off at midnight.

Customer review rating 3.0/5

Jeffrey Q. J. Families - Confirmed reviews ALL

At around midnight on our 2 nd night stay at the hotel the fire alarm went off. We were on the 3rd floor (room 365 ) and proceeded to the exit stairwell. On the ground floor there were no exit signs, we found ourselves in the lobby of the and Ibis Hotel . We made our way back into the reception area of Hotel Mercury. The attendant at the desk did not reassure people but was quiet offhand saying there had been a false alarm. Everyone was confused. We went back to our room using the lifts which were still working and non of the fire doors had closed. We are both in our 80th year and didn’t feel safe. The following morning we asked to move to the ground floor which the receptionist kindly organised. We were both not impressed with the way that the fire alarm situation was handled. Had a false alarm happened in a UK hotel all the residents would be required to congregate in an outside designated area. A roll call would have been done to make sure that everyone had left their hotel rooms. Only the fire department can give the signal telling people it is safe to return into the building. We now feel very reluctant to book into The Mercury Hotel again. Sincerely. Mr and Mrs J Q Jacksom

Dear Mr and Mrs J Q J.. We thank you for taking the time to share your feedback. We were just as concerned about the fire alarm as you were, obviously we would have wished it didn't happen for the comfort of our guests. We do assure you that this was a false alarm however and we didn't treat it as something more serious because it wasn't. A client smoke in their room even though it is written everywhere that it is forbidden and subject to being charged 200euros. The smoke unfortunately triggered the alarm but be sure that our receptionist personally went to verify that everything was OK. As such we weren't going to disturb our guests any further. Thank you for your understanding and sharing your experience. Although unfortunate, we do assure you that this was an exceptional event that was handled the appropriate way. Kind regards, Pierre Front desk

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Other web-users rate our hotel

  • 408 reviews 9.1/10 Location
  • 616 reviews 6.7/10 Room
  • 562 reviews 9/10 Service
  • 6 reviews 7.7/10 WiFi
  • 255 reviews 7.7/10 Breakfast
  • 167 reviews 7.1/10 Cleanliness
  • 86 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.