Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,451 reviews

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Opernplatz 16, 60313 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Experience the French art de vivre in the heart of Frankfurt

  • Just a few steps away from luxury shopping on the Goethestrasse

  • Art exhibitions and special events in the hotel lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located on the prestigious Opera Square overlooking the Old Opera House

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Telephone
Fax +49 69 256695802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,451 reviews

TripAdvisor Rating  4.5/5  663 reviews

Certificate of excellence 2024

Feather allergy

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nice room but no welcome letter, no soap in bathroom, no hand cream provided. Notified of feather allergy in advance, checked again at reception when checking in and assured all taken into account. But very difficult to sleep in the bed due to itchy face and wheezing until I put down towels on the pillows and bed, so I do not believe my request had been carried out. For dinner, the bar was very pleasant, food (linguine) was delicious

Dear Ms. R., we greatly value your feedback regarding your recent stay at the Sofitel Frankfurt Opera. Upon reviewing our records, we acknowledge that we accommodated your special allergy requirements as per your instructions. We regret that this did not result in a restful night's sleep for you. To rectify this for your future visits, we would like to offer alternative allergy-friendly pillows and amenities to ensure your comfort. Additionally, we will now provide individual soap and hand lotion in addition to the wall dispensers for soap and body lotion. Please be assured that your comments are of utmost importance to us, and we are committed to ensuring that your next stay exceeds your expectations. Sincerely, Steffen Opitz General Manager

Room for improvement

Customer review rating 2.5/5

Leslie D. Families - Confirmed reviews ALL

I did send an email which has not been replied to on Saturday 4 may . It is repeated below , The staff on departure offered to remove parking charge as a way of compensating the concerns raised , I did however leave a positive response on Tripadvisor under my idea of 405leslied , As this is direct to the hotel I repeat the email is sent . “ Things that are not good On arrival one room was ready the other not , ok We we re advised the second room key would be dropped to out available room when ready , after 3 pm I had gone to reception to collect myself and was advised room was ready but staff had no idea about delivery of key due to change of shift . Do not promise if you cannot deliver it causes upset, I was advised the pool at the gym is closed due to broken glass and it was on the website - I looked and saw nothing like this even the fitness first site does not state this , My partner is dissapointed at this and the roof top bar is closed ? Why , the front door seems broken , The room we have bedside light out , overhead lighting is intermittent The bath glass door knob/ handle is loose the bath needs a slip mat and is hard to enter and leave , the power point in the bathroom is broken , door stopper at main door half is missing , the room next door had glasses in the minibar cabinet and on the table with water ours does not , the room next door has small cushions on the chairs ours does not. The curtains in the corner near door/ window are hanging down , Cleanliness is good but there are strange spots on the bathroom and toilet floors from chemical eating the sealant away , Cleaning should check how they do the job , In the instance of missing items the housekeeping supervisor that checked the room should have seen this , As well as the curtain and floor issue, We find the breakfast to be disappointment at the first morning the light over our table , had five lights out , my partners mother had a chipped coffee cup , the array of food is poor for the property, A chef picked up dropped cucumber and put it back on the plate , It is wise to remember there is always someone watching We have stayed with and dined in many Sofitel as well as other high end hotels ( Hilton, four seasons , Radisson ,across the world ). I am often staying as Platinum American Express fine hotels and resorts customer , I don’t mind paying for good service and a decent property but I am seriously dissapointed with the Sofitel , we have not spoken to staff at the desk as my partner will not allow it he thinks I complain too much , But as a hotel employee myself and as accor plus member I do have expectations . We will check with the gym to see if the pool is actually closed ourselves Thank you Leslie d. Room 515 - and 514. “

Dear Mrs. d., Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that we take your comments seriously and will address each issue raised regarding the maintenance issues, cleanliness, and breakfast service. We appreciate your loyalty as an Accor Plus member and your extensive experience with luxury hotels. At Sofitel Frankfurt Opera, we strive to provide exceptional service and facilities, and we regret not meeting your expectations on this occasion. I will investigate the concerns you highlighted and take appropriate measures to prevent recurrence. We hope to have the opportunity to welcome you back and restore your faith in our hotel. Steffen Opitz General Manager

Very Good Stay

Customer review rating 5.0/5

G. S. Friends - Confirmed reviews ALL

Localisation perfect.Staff professionnal,hepfully and very Nice.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Exceptional service and a great location

TripAdvisor rating 4.0/5

405leslied Families - TripAdvisor review

My partner and I along with his mother had an opportunity to stay here on a recent visit to frankfurt, Overall our experience was exceptional , the service could not be faulted the housekeeping staff room attendants and turndown staff were efficient and consistent throughout the entire stay , friendly courteous and very efficient in all they did , the common areas were immaculate and kept in pristine condition the rooms exceptionally well presented , We had a great experience at the bar which even when almost full still had a great atmosphere and service did not suffer, the roof top terrace was not available during our stay, The breakfast was a low point for us the service is great but the selection on offer is basic , ok for a single visit but not really for an extended stay , we did not have dinner here , we did not have time or opportunity to visit the day spa , the allure of a sauna and steam room was enticing Neither did we use the gym ( next door ) as the pool was closed , we had been intending to use the pool and sauna , bit as pool was closed there seemed no point , Before the next visit we will ensure all services and facilities are available to minimise the disappointment , Room was comfortable and cell appointed with a lovely view over the park next door , We found the bath a challenge to get in and out of as it is very deep and older people would have difficulty and a non slip may would be a good idea . Concierge and front desk staff were attentive and helpful and always greeted guests n a professional and courteous manner .

Dear 405leslied, thank you for sharing your detailed feedback about your recent stay at Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed exceptional service and our great location as well as the front desk and concierge team. It is rewarding to know that our housekeeping staff, room attendants, and turndown staff provided efficient and consistent service throughout your stay. Your comments about the breakfast selection have been duly noted, and we will strive to enhance this aspect for our guests' satisfaction. Please rest assured that we will work on ensuring all services and facilities are available for your next visit. Your feedback about the bath's accessibility is valuable, and we will ensure to assign a room with a walk in shower for your next visit. for improvement. We look forward to welcoming you back soon. Warm regards, Steffen Opitz General Manager

Good Stay for the 2 nights

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The room was clean, and room service was excellent. My only concern was about the quality of breakfast, which I thought could have more variety, like including standard british breakfast options, as I would imagine you cater for several international guests.

Dear Alan O U., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your Feedback in regards to the breakfast has been shared with the Executive chef and we hope that your son is feeling better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

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Other web-users rate our hotel

  • 330 reviews 9.5/10 Location
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  • 735 reviews 8.6/10 Service
  • 5 reviews 3.3/10 WiFi
  • 210 reviews 7.9/10 Breakfast
  • 105 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.