Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,455 reviews

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6, Rue du Fort Niedergruenewald, Plateau de Kirchberg, 2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Telephone
Fax +352 42 50 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,455 reviews

TripAdvisor Rating  4.5/5  1,295 reviews

Certificate of excellence 2024

Good location, quiet rooms

Customer review rating 4.0/5

Andrea Couples - Confirmed reviews ALL

The hotel is well located in a modern architectur surrounding with good lunch and food options in walking distance. Efficient and free public transport to centre. The rooms are spacious. very clean and absolutely quiet.

Thank you Andrea for your nice feedback in regards to your recent stay at the Sofitel Luxembourg. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

Good stay, lovely hotel, could have been quicker with the check-in/ check-out

Customer review rating 4.0/5

Izzy Business - Confirmed reviews ALL

Overall the hotel is lovely throughout, Sofitel standards, lovely amenities (minus the outdoors that seems bit dull). I didn't quite understand why I had to make a payment upfront at the check-in for a higher amount than what the actual room rate was (I was staying for one night only). It was slightly odd and certainly first for me (usually deposit payment are taken, but not a higher amount than the actual bill all upfront). Check out was quite a long process too (it usually takes seconds, but not in this case, it took about 10-15 minutes making me late for my morning meeting). Room was great, although location next to the lifts slightly less so.

Dear Mrs. D. Thank you kindly for you nice feedback in regards to your recent stay with us. We highly appreciate your constructive feedback, as it helps us improving our services for you. please be informed that the amount taken on your credit card upon check in was only a pre-authorisation with a small coverage amount per day for extras. We do apologize for the delay during the check out and we will review our standards in order to improve. We would be delighted having soon the pleasure of welcoming you back with us for another stay at the Sofitel Luxembourg Europe. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Wonderful Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Best bed I've ever slept in. The best service. Overall great experience.

Thank you Dianne for your excellent feedback in regards to your recent stay at the Sofitel Luxembourg. Your compliments about our beds are highly appreciated. In fact, since 2005, Sofitel is using MyBed™️, a unique bedding expierence only for Sofitels, in order to provide the best sleep for our guests. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

Well located, very comfortable, delicious food

Customer review rating 5.0/5

Sam Business - Confirmed reviews ALL

Very comfortable bed and nice accommodations. Breakfast and dinner were also great. Will stay again.

Thank you Sam for your excellent feedback in regards to your recent stay at the Sofitel Luxembourg. Especially your compliments on our breakfast & dinner are much appreciated. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

Extending the stay went difficult and gave us stress

TripAdvisor rating 4.0/5

Sightsee68412514185 TripAdvisor review

We stayed from 11/04/2024 till 14/04/2024 Overall we have been happy about our stay. The staff does really there best to make our stay really nice. On saturday 13/04 we decided to stay a night more. The receptionist that was on duty on saturday 13/04 in the morning wasn't helpfull at all and was rude. I called in the morning to the reception. The receptionist told us that she can't get the price because something is not working in the system. She said to come back around 11 am. My wife went to the receptionist before having breakfast. She said: I don't know the price, you have to came back at 11 am. I told this allready to your husband he. Around 11 am I come back and we still have no answer. She proposes us to leave the room. Around 12.30 she calls us. Do you speak french? Yes I do. The price for the room is .....euro. and with breakfast ......euro's. So you are allready late in the room. What do you wanna do? You wanna stay longer or no? My wife wanted to leave. This is a really unpleasant way of handling with guest that want to extend a stay. We both felt bad by extending because the woman at the reception was rude. We where released by checkout that we could talk about it with de front office shift leader which was really nice and frienly. We had also a nice mail of the manager to solve the problem. I am sure there are bussy to train this front desk employee. Kind regards

Dear distinguished guest, Thank you very much for the precious time you took in order to write a feedback about your recent stay with us at the Sofitel Europe. We are delighted to read that despite the difficulties ,for which we reached out to you in person (as mentioned in your review), you encountered one morning for extending your stay with us, your review is nice and emphasising the hard, dedicated work of the staff, offering you a great hospitality experience. Once again, please accept our sincere apologies for the problems you encountered during one morning with one of our staff members while you were just extending your stay. Please rest assured that we talked to the concerned staff member and she is expressing her sincere apologies for her behaviour which was not meant to be rude. She is acknowledging her fault and we will re-enforce our trainings , standard & procedures in order to avoid a similar situation in the future. We would be delighted having the pleasure welcoming you soon back with us. Best regards Fernando Lopez Lens Area General Manager Sofitles in Luxembourg

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Other web-users rate our hotel

  • 293 reviews 8.7/10 Location
  • 585 reviews 9.2/10 Room
  • 765 reviews 9.6/10 Service
  • 9 reviews 10/10 WiFi
  • 315 reviews 8.9/10 Comfort
  • 251 reviews 8.8/10 Breakfast
  • 167 reviews 9.6/10 Vibe
  • 158 reviews 9.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.