Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 948 reviews

Best price
guarantee
Mercure Paris Porte d'Orléans Hotel - Image 1
Mercure Paris Porte d'Orléans Hotel - Image 2
Mercure Paris Porte d'Orléans Hotel - Image 3
Mercure Paris Porte d'Orléans Hotel - Image 4
13 rue Francois Ory, 92120 MONTROUGE, France

Description

Hotel extras

  • Our passionate chef concocts seasonal dishes

  • 5 minutes walk from Metro Line 4 and Tram T3a

  • 400 m² of adaptable meeting areas, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

  • 20 minutes from Orly Airport and 10 minutes from Gare Montparnasse

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Telephone
Fax +33 1 58 07 11 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L'atelier des Saisons

L'Atelier des Saisons: a cozy bar where Chef Antoine, Carolina, & team passionately share unique creations, celebrating seasons & imparting authentic skills.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  948 reviews

TripAdvisor Rating  3.5/5  584 reviews

Not on the level of Mercure

Customer review rating 2.0/5

Na Business - Confirmed reviews ALL

Breakfast not really nice, very basic, almost no available table, queueing 10min for a coffee (2 machines, 1 not working), no shampoo in the bathroom

Dear Vincent L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Astudillo. Assistant Front Desk Manager.

Rude Staff and Old Outdated Rooms

Customer review rating 0.5/5

Susan Business - Confirmed reviews ALL

The front staff is rude and inept. I have still not received my corrected invoice 3 days after checking out. The rooms are shabby, and the bathroom had mildew and poor fittings throughout. The thermostat in the room didn’t work, and they literally have plastic sheeting on the mattress that crinkled every time you move. The pics on the website are not accurate. Really really not a great place to stay.

Always a good stay !

Customer review rating 4.5/5

A S. R. C. Business - Confirmed reviews ALL

Impeccable service wrapped my stay in comfort and delight!

Dear Catherine G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Astudillo. Assistant Front Desk Manager.

Good stay in Business quarter

Customer review rating 4.5/5

Julia Families - Confirmed reviews ALL

We spent two nights in Paris for the marathon weekend. This hotel is conveniently located next to Porte D'Orleans, city center is easily accessible with RER B and Metro 4. We got a suite on 4th floor. The two rooms were large and very clean, bathroom newly furbished, everything spacious, quiet (hotel was nearly empty on weekend), and clean.

Disappointed

Customer review rating 1.5/5

Graham M. Couples - Confirmed reviews ALL

I stay in a range of group hotels and this one does not live up to the brand. The code pad for the lift to the carpark was temperamental which meant the long code number had to be entered many times to finally get the door open. The bath plug did not work. Maintenance team were able to replace but but by then it was too late for a bath. The shower leaked over the bathroom floor soaking anything left there. The bar was not available, closing when the coach party visiting did not want access. The reception was frequently overwhelmed with the coach party. In the room there was one teabag each for four types of tea, but if both of us wanted the same tea then there was insufficient.

Dear Graham M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. We have taken note of this information .we are taking the appropriate measures to address the problem and prevent future occurrence. As for teas in the room, we actually have standards that we put in the rooms and if the guest have a preference they can ask us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruth

In partnership with TripAdvisor

Other web-users rate our hotel

  • 148 reviews 7.9/10 Location
  • 497 reviews 5.3/10 Room
  • 425 reviews 7.5/10 Service
  • 16 reviews 7.3/10 WiFi
  • 294 reviews 5.7/10 Comfort
  • 205 reviews 7.3/10 Breakfast
  • 182 reviews 5.2/10 Cleanliness
  • 126 reviews 3.3/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Montrouge

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.