Pullman Santiago Vitacura 5 stars

Customer review rating (ALL Rating) 4.5/5 1,005 reviews

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Pullman Santiago Vitacura - Image 1
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Av Vitacura 3201 Vitacura, 7630578 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,005 reviews

TripAdvisor Rating  4.5/5  2,890 reviews

Certificate of excellence 2024

Agradable

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Check in lento desayuno no incluido x error

Estimado Ricardo, Agradecemos el tiempo que se ha tomado en responder nuestra encuesta de satisfacción y sus valiosos comentarios. Lamentamos que no haya tenido una experiencia positiva en nuestro restaurante. Compartiremos sus comentarios con el equipo de Alimentos y Bebidas para poder tomar las medidas necesarias para mejorar nuestro servicio en esta área. Agradecemos nuevamente su Feedback, ya que nos permite ofrecerun servicio de calidad en todas las áreas del hotel y brindar a nuestros huéspedes buenas experiencias. Esperamos volverlo a hospedar en una próxima oportunidad. Reciba nuestros más cordiales saludos. Atentamente, TEAM PULLMAN VITACURA

Very comfortable and wonderful service

Customer review rating 5.0/5

Celeste Friends - Confirmed reviews ALL

Highly recommend this hotel. The rooms are beautiful and the beds are very comfortable. Excellent breakfast and great location. The staff are very nice and helpful.

Dear Madeleine, We appreciate the time you have taken to answer our satisfaction survey and your comments. We are so pleased to know that you received a wonderful service and you highly recommend us. We will share your kind comments with all our team. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

unequipped gym

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The gym does not have one single bench for free weight exercises, there is almost no assessories we could use on the cable machine.It is unaceptable that a hotel hotel at this level have such a poor gym

Dear Fernando, We appreciate the time you have taken to answer our satisfaction survey and your valuable comments. We are deeply sorry you consider our gym is not properly equipped and did not meet your expectations. We will share your comments with all our team. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a better experience and a high quality service. We hope you will give us another opportunity to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

Customer review rating 4.0/5

Andre F. R. Business - Confirmed reviews ALL

At a conference, experienced breakfast and room which were all right clean and well organised

Dear Andre, We appreciate the time you have taken to answer our satisfaction survey and also your valuable comments. We will share your Feedback with our Front Office and Food&Beverage teams. We deeply appreciate our guests opinion, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again at our hotel and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

OK stay

Customer review rating 3.5/5

Katier Solo - Confirmed reviews ALL

My room was fine with king bed and golf course view as booked, however despite the air-conditioning having a temperature dial that showed a temperature as low as 10*C, and setting it low, I found the room quite warm (April, so not summer) and as is the case in many hotels, the bed only had a doona. I had to remove the doona from the casing in order not to be overheated. On arrival the bathroom had two normal thinnish bath towels, but when I used one a couple of times and it was very wet and left it on the floor as indicated by the notice, it was not replaced. I utilised room service on the first night after arriving from a long day of travel, but the advertised bill prices were not the same as those charged. When I queried this, the bill was amended, but it was quite uncomfortable having to do this.

Dear Frances, We appreciate the time you have taken to answer our satisfaction survey and your comments. We are pleased you liked your room, especially the golf view. Nevertheless, we are deeply sorry the air conditioning did not work properly, and that your towels were not replaced on time. We are also sorry your Room Service consumptions were not properly charged. We will share this information with all our team, so they can prevent this kind of situations. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope you will give us another opportunity to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

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Other web-users rate our hotel

  • 417 reviews 9.4/10 Location
  • 676 reviews 7.1/10 Room
  • 765 reviews 8.3/10 Service
  • 11 reviews 3.4/10 WiFi
  • 433 reviews 8.1/10 Breakfast
  • 316 reviews 7.3/10 Comfort
  • 230 reviews 5.9/10 Cleanliness
  • 213 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.