Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 4,505 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,505 reviews

TripAdvisor Rating  3.5/5  1,374 reviews

Brilliant location.

TripAdvisor rating 4.0/5

619debk Couples - TripAdvisor review

Lovely 3 night stay in a Deluxe Room overlooking Cavill Ave, the city and with ocean and Hinterland views. The room and bathroom are newly renovated and of a good size with large TV, fridge, hairdryer, iron and ironing board. There’s fabulous large toiletries provided, plus great hot shower. Breakfast has everything available in a buffet style. I personally prefer a cooked to order but we were still very satisfied. Reception staff were great especially Marvin who brought up our luggage. We were very pleased to have a birthday cake, bottle of Brut and balloons for my husband’s 80th in our room on arrival. The hotel is having some maintenance work done which is great as the lobby could do with an upgrade. It looks tired and outdated. All in all the location is brilliant so close to everything, G Link tram, shopping, restaurants, beach, river cruise and entertainment venues.

HUMMM… 4 star for me

TripAdvisor rating 4.0/5

Trave1Bandit TripAdvisor review

I stayed here only for a couple of days on business. Mixed feelings, although I must say that I did enjoy my stay. Hence the 4 star rating… but still need that extra “umph” to get my 5 star rating. So here it is: POSITIVE POINTS: + Stayed on the 35th Floor. WOW, what a view. Being this high up, almost no noise from the busy area. + I must commend the cleaning staff… the room was impeccable… and the common areas are also spotless, despite the works going on outside. + I will also say that the staff… be it in the reception… in the bar… or anywhere else – they are simply an asset to the hotel. EXCELLENT, my friends. + Of course, as most people will mention, it is right in the center of where you should be. A short walk to the beach… restaurants… bars… an anything you actually need. + Sleep quality is amazing. Bed comfy – pillow to my liking and simply relaxing. + Gym, for this type of hotel is great. Good equipment… all working perfectly. + Modern feeling in all areas SO-SO: +/- OK… so works are going on in the area, including lifts. Makes things awkward, especially in peak hours. The lifts take forever to arrive. I know that it is to improve things… but unfortunately, I was there during improvement works. +/- Swimming pool area… just so-so +/- Honestly speaking for the price of breakfast, I would recommend improving. No cheese, for example. +/- I must recommend that management looks into improving the Bathrooms. Don't get me wrong, they are not bad... but could use an update. NEGATIVE POINT: - Noting really to mention in this section, which is a pleasure to report. SUMMING UP: YES… I will return to this place. I know that the works going on is for improvement, and maybe next year, when I am back… everything will be perfect. Thanks.

More like a backpackers

Customer review rating 0.5/5

Ron Families - Confirmed reviews ALL

Rooms extremely dirty Reception no idea Points were and still not added Actually left for a different hotel

Dear Ronald Thank you for taking the time to provide your feedback, although we are deeply concerned to hear about your experience. We sincerely apologise for the issues you encountered during your stay, particularly the cleanliness of the rooms and the service at reception. This is not reflective of our standards, and we regret that we fell short in these areas. Regarding your points not being added, I have investigated this further and discovered that the hotel you changed to placed incorrect dates into your account, which overlapped with your night at Novotel. I have now corrected this for you, and you have received points for your one-night stay. Thank you for bringing these matters to our attention. Your feedback has been shared with the leadership team to ensure we address these issues and improve our services. We hope to have the opportunity to restore your faith in us in the future. Best Regards Lorrelle Barnett Guest Experience & Loyalty Manager

Good location

Customer review rating 4.0/5

Christina Couples - Confirmed reviews ALL

My husband and I stayed 2 nights over Anzac Day. Room wax comfortable, staff friendly and location good for city centre and train station.

Great large room

Customer review rating 5.0/5

Ct Business - Confirmed reviews ALL

Easy access to surfers, great breakfast. Had a conference, but the construction next door was an issue. Constant hammer and scrapping noises. Other than that, it was great.

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Other web-users rate our hotel

  • 2,835 reviews 9.2/10 Location
  • 4,032 reviews 6.3/10 Room
  • 2,988 reviews 7.7/10 Service
  • 140 reviews 3.7/10 WiFi
  • 1,627 reviews 5.3/10 Comfort
  • 1,464 reviews 4.8/10 Cleanliness
  • 1,208 reviews 4.6/10 Amenities
  • 995 reviews 7.4/10 Breakfast

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.