Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 607 reviews

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Mercure Exeter Rougemont Hotel - Image 1
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Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telephone
Fax +44 1392 410237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  607 reviews

TripAdvisor Rating  3.5/5  885 reviews

Drake’s Bar

TripAdvisor rating 1.0/5

rusty-storme TripAdvisor review

Popped in at 8pm for a swift one before getting our train. Drakes Bar exterior entrance is a creaky old fire exit with tatty signage. Had to check to see if it was even open, due to poor lighting indoors and out. The front half was laid out for breakfast, the remaining tables were completely bare. Absolutely no atmosphere, partly due to no other customers on a Saturday night. Service ok. This bar is in desperate need of care, attention and total redecoration. All other bars in Exeter over spilling with people; I think the hotel is missing a trick.

Dear Rusty-storme We appreciate your feedback following your brief visit on Saturday. Drakes Bar is the main hotel bar and restaurant and is accessed internally through the main hotel lobby and reception, and as you mentioned the old entrance is now a fire exit to meet regulations. The bar also serves food in the evening and is set for dining guests in the section you saw and allowing those wishing to have a drink to use the other areas within the bar, I agree the bar was quiet during your visit with guests attending events elsewhere within the city. This varies from day to day with so many popular local events as well as those held at the hotel, as you mentioned Exeter offers a great choice of restaurant's and bar's for both day visitors as well as our valued hotel residents. Once again thank you for letting us know of your experience. Kind Regards Mark Postlethwaite

The Hotel Staff went above and beyond to make our romantic weekend fantastic.

TripAdvisor rating 5.0/5

davidmS4315RR Couples - TripAdvisor review

An amazing stay in a beautiful hotel. Room 106 will forever go down as the most beautiful surprise a couple could experience. We decided to spend the night in Exeter and I simply asked for a birthday cake for the room. The staff put 1 and 1 together and dressed the entire room as a birthday celebration. Thank you Rougemont. What an incredibly beautiful gift.

Dear davidmS4315RR Thank you for choosing the Mercure Exeter, Rougemont Hotel for your romantic, birthday celebration getaway. We appreciate your very kind words for the team and the service that they provided during your stay and that they played their part in making a special weekend a fantastic one. Allow me to extend belated birthday wishes and we look forward in welcoming you back to Exeter sometime in the future. Kind Regards Mark Postlethwaite

Nice Hotel

Customer review rating 3.5/5

Dan Couples - Confirmed reviews ALL

Hotel is well positioned easy walk to everything. Room was nice, clean and spacious. The Car Park is good did have an issue with an unexpected and not needed parking fine mistake, which the hotel solved without fuss. But having a parking fine sent through post few days later, after I checked multiple times with staff and paid the parking fees at check in, like the staff said to do kind of put a bad ending to a otherwise nice stay. Lady I spoke to on the phone did cancel the fine which rectified the situation but could of done without the worry.

Dear Dan We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I will share your comments with the Reception Manager so that she may share with the team and take all necessary measures to address your concerns as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back sometime in the future. Kind Regards Mark Postlethwaite General Manager

Appeared well

TripAdvisor rating 4.0/5

rmwsays Solo travel - TripAdvisor review

My room was spacious and modern but just lacked a comfy chair to sit in. The building is neatly historic; especially the stained glass window. The pizza meal option looked reasonably priced. I was cheered to receive a free drinks voucher on arrival that I used on departure.

Dear rmwsays Thank you for taking the opportunity in posting your review following your most recent stay with us in Exeter. We were pleased to read that you had an enjoyable stay with us and that we met with your expectations and very much hope to see you again soon. Kind Regards Mark Postlethwaite

Friendly comfortable hotel

Customer review rating 5.0/5

Roberta B. Families - Confirmed reviews ALL

I always stay in the Rougement Hotel when I come to Exeter because it is such a beautiful old hotel with a fascinating history, perfect location so close to the station and a friendly staff who provide a warm welcome.

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Other web-users rate our hotel

  • 1,095 reviews 8.9/10 Location
  • 1,492 reviews 5.6/10 Room
  • 1,033 reviews 8.1/10 Service
  • 10 reviews 8.2/10 WiFi
  • 774 reviews 5.2/10 Comfort
  • 558 reviews 4.5/10 Cleanliness
  • 499 reviews 5.1/10 Amenities
  • 433 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.