ibis Styles Brussels Centre Stephanie 3 stars

Customer review rating (ALL Rating) 4.3/5 954 reviews

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ibis Styles Brussels Centre Stephanie - Image 1
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Chaussee De Charleroi 66, 1060 BRUSSELS, Belgium

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Rooms with fridge and microwave

  • Located in the best shopping district

  • Easy access (car or public transport)

  • Spacious rooms up to 3 people

Our accommodation(s)

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Hotel location

ibis Styles Brussels Centre Stephanie

Chaussee De Charleroi 66
1060 BRUSSELS
Belgium

GPS:50.829984, 4.356208

Telephone
Fax +32 2 612 81 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  954 reviews

TripAdvisor Rating  4.0/5  817 reviews

Certificate of excellence 2023

Misleading information during reservation

Customer review rating 0.5/5

Anna Business - Confirmed reviews ALL

This time I'm not happy at all with the stay in the hotel because of the invoice which I received during check-out. On the invoice I received you put separate rate for the room and for the breakfast. When I was booking the room with breakfast included there was only one price for the room with breakfast - no separate price for the breakfast was shown on the webpage. It was a misleading information for me. I was asking for the invoice with exactly the same information which I received during the reservation processes - with the price for room and breakfast together and not separate price for the room and separate for the breakfast but the staff refuse to change it. For me it is important as my company can reimburse me the cost of the room only (when this two positions are separated). When I stayed in your hotel in 2023 I had not met such difficulties.

Dear Anna, Thank you for taking the time to share your review. We are disheartened to learn that there was dissatisfaction regarding the formatting of the invoice for your room and breakfast. Following a recent audit, we have had to make changes to the way we provide invoices and must show as much detail in them as possible, our team can't alter the format. Regarding your concerns about the breakfast, we regret that it did not live up to your expectations of value. Our guests' satisfaction with the variety and quality of our breakfast offerings is important to us, and we continually aim to deliver a pleasant dining experience. We are committed to providing our guests with a comfortable and enjoyable experience, and we sincerely hope we can demonstrate our dedication to your satisfaction during your next visit. Best regards, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

Nice Friendly staff, well located, comfi bed

Customer review rating 5.0/5

Marie R. Families - Confirmed reviews ALL

Staff speaks multiple languages which is fantastic. Car park which is fantastic. I had a nice stay .

Dear Marie, Thank you for taking the time to give us your feedback. We're overjoyed to hear that our staff's warm welcome made a lasting impression on you, reflecting the high standards of hospitality we strive for at ibis Styles Brussels Centre Stephanie. We've taken note of your observations regarding the remote control and phone cleanliness. Rest assured, we hold cleanliness in high regard and will address these details with our housekeeping team. It's wonderful to know that our central location and comfortable beds contributed to your enjoyable experience. Your appreciation for our multilingual staff and convenient parking facilities is also highly encouraging for us. We do hope to welcome you back in the future. Best wishes, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

very well located

Customer review rating 3.0/5

Michela M. Families - Confirmed reviews ALL

The rooms were confortable. Room 404 had a sewrage smell. Not pleasant. The shower not user friendly. Also needs a soap holder. Staff very friendly and helpful.

Dear Michela, Thank you for taking the time to leave a review of your recent stay. We are delighted to hear that you found our location to be very convenient and our rooms comfortable, which is always our aim for a memorable guest experience. However, we regret to hear about your experience with the odour in your room and the shower's design. We are attentive to such details and are continuously seeking to provide facilities that meet our guests' expectations. For future stays, please do not hesitate to contact our friendly and helpful staff who are always on hand to address any concerns you may have. We look forward to seeing you again on a future occasion. Best regards, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

Lovely clean and friendly hotel, great location.

TripAdvisor rating 5.0/5

Nicki H TripAdvisor review

Good sized room and bathroom, comfy bed, very soft pillows and WiFi included which worked well. Shower was powerful and the room was made up daily. We had a small fridge and microwave in the room. There isn’t a kettle in the room, but tea, coffee and hot chocolate are available free 24/7 in reception. Breakfast was plentiful and tasty, bread, pastries, cold meats and cheeses etc plus a waffle maker and scrambled eggs and bacon. There is a tram stop directly outside the hotel, which is handy but can be a bit noisy if you have the window open, but room was air conditioned so no need to keep the window open. Would recommend.

Dear Nicki, Thank you for taking the time to review your stay. We are delighted you had such a nice stay with us. Thank you for highlighting our clean and friendly atmosphere at ibis Styles Brussels Centre Stephanie. It's also delightful to know that the size of your room met your expectations and that you found the bed comfortable for a restful night's sleep. We are moreover pleased that you enjoyed the powerful shower and that our commitment to daily room upkeep enhanced your experience. Our team strives to provide all the comforts of home, and we're glad that the fridge and microwave in your room were convenient for you. It is wonderful to hear that our 24/7 complimentary beverages in the reception were a perk during your stay, and that our breakfast selection started your day off right. We always aim to provide a tasty and varied breakfast for our guests. While we're glad that our air conditioning provided relief from the outside noise, we appreciate your understanding regarding the tram sounds. Our double glazed windows usually ensure a peaceful environment, and earplugs are always available upon request. We are overjoyed that these elements contributed to your recommendation of our hotel to others, and we take pride in offering a welcoming experience to all our guests. We look forward to the pleasure of seeing you again in the future. Kind regards, Claude L'empereur E-mail: H9401@ACCOR.COM - Tel: +32 2 612 81 30, General Manager

Very helpful staff. amazing location

Customer review rating 4.0/5

Visitor Solo - Confirmed reviews ALL

nice stay. clean room. nice bed. great location - cant find better for the price. inconvenient to get tea by going downstairs, no kettle in rooms. even budget hotels have kettle in room. otherwise great stay

Dear Guest, We appreciate your feedback. We are delighted to hear that our staff's friendliness stood out during your stay, and that you found our location to be exceptional. It is always encouraging for our team to receive such positive feedback. However, we regret to hear that you found the availability of tea and coffee to be less convenient than expected. While we do not offer kettles in the rooms, we strive to ensure our complimentary 24/7 coffee, tea, and hot chocolate in the lobby meets the needs of our guests. Regarding your comments on the breakfast, we apologize if it did not meet your expectations in terms of value. We will take your feedback into consideration as we continue to enhance our breakfast offerings. We would be thrilled to count you among us once again. Kind regards, Claude L'empereur E-mail: H9… - Tel: +32 2 612 81 30, General Manager

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Other web-users rate our hotel

  • 671 reviews 8.8/10 Location
  • 832 reviews 6.6/10 Room
  • 652 reviews 9.2/10 Service
  • 60 reviews 4.5/10 WiFi
  • 514 reviews 8/10 Breakfast
  • 509 reviews 4.6/10 Comfort
  • 326 reviews 7.5/10 Cleanliness
  • 197 reviews 7.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.