The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.1/5 893 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  893 reviews

TripAdvisor Rating  4.0/5  1,593 reviews

Great location and service, with modern facilities

TripAdvisor rating 5.0/5

Adrian S Business - TripAdvisor review

Stayed on a business trip for a single night. Luxury and good size, modern room with strong facilities. Contemporary style and great location by the harbour. Service at check in, departure and in the bar was very good. I’d definitely stay again.

Customer review rating 4.5/5

Sue C. Business - Confirmed reviews ALL

great location, friendly staff lovely room great stay

Dear Sue, Thank you for your glowing review. We're thrilled to hear that you had a great stay with us and that you enjoyed our great location, friendly staff, and lovely room. It's wonderful to know that you found our front desk team helpful and that the manager who checked you in provided friendly and professional service. We'll be sure to pass on your compliments to her and the rest of the team. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future. Kind Regards, Andrean Lim Front Office Manager

Was well located with a well appointed room

Customer review rating 3.5/5

Dennis M. Business - Confirmed reviews ALL

Parking an issue if travelling from out of town, guys and gals on reception where brilliant, rooms where well appointed, clean and tidy. Only issue was the noise from the street during the whole night, double glazing would be brilliant

Dear Dennis, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be well-located and that you enjoyed the well-appointed and tidy room. We apologize for any inconvenience caused by the noise from the street during the night. We understand how important a good night's sleep is for our guests, and we appreciate your suggestion regarding double glazing. We will certainly take this into consideration as we strive to enhance our guests' comfort. We're glad to hear that our reception team provided brilliant service during your stay. We'll be sure to pass on your compliments to them. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind Regards, Andrean Lim Front Office Manager

Great location

Customer review rating 3.5/5

Dean Families - Confirmed reviews ALL

Staff were great and very helpful, my only negative was the room we stain had great views, but was straight above bars, so live band play Friday and Saturday night, so could not sleep way to loud.

Dear Dean, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff great and very helpful. We apologize for the inconvenience caused by the noise from the bars below your room. We understand how disruptive this must have been to your sleep, especially on Friday and Saturday nights when live bands play. We will certainly take your comments into consideration and do our best to address this issue to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope that despite this issue, you were still able to enjoy your time with us. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We hope to have the opportunity to welcome you back for a more peaceful stay. Kind Regards, Andrean Lim Front Office Manager

Well located with easy access to Auckland central business district and Via Duct.

Customer review rating 5.0/5

Jeff M. Business - Confirmed reviews ALL

Professional services are provided upon arrival and departure. Room service and cleaning teams also provided great service, always.

Dear Jeff, Thank you for your kind review. We're delighted to hear that you found our hotel to be well-located with easy access to Auckland's central business district and Viaduct. We're thrilled that you experienced professional service upon arrival and departure, as well as great service from our room service and cleaning teams throughout your stay. Providing excellent service is a top priority for us, and we're glad to hear that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Andrean Lim Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 714 reviews 8.8/10 Location
  • 834 reviews 6.1/10 Room
  • 532 reviews 8.3/10 Service
  • 54 reviews 4.5/10 WiFi
  • 349 reviews 5.4/10 Comfort
  • 194 reviews 4.6/10 Cleanliness
  • 156 reviews 3.8/10 Amenities
  • 146 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.