Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,006 reviews

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Mercure Tunbridge Wells Hotel - Image 1
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8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,006 reviews

TripAdvisor Rating  3.5/5  1,510 reviews

No truly accessible rooms

Customer review rating 3.0/5

Jason G. Families - Confirmed reviews ALL

Our stay was nice, the staff were helpful and the breakfast good. The hotel itself is a little tired, not really up to the standards of a continental Mercure. However, the reason we chose this hotel is because it advertised accessible rooms. My mother can walk, but struggles with any kind of stairs. The only room with a walk in shower was as far away from reception as possible and down 5 steps through a door too close to the top of the stairs. The room door would not stay open. The walk in shower was up a large step and there were no handrails of any sort. Apparently the other two accessible rooms which were closer and would have enabled wheelchair access had bathtubs. According to the staff the hotel is going through a renovation. It needs it. The heater in my room was rusty, and the window not opened for many months. One look at the insect life on the outside discouraged me from forcing it open, even though some fresh air would have been welcome. I appreciate it faces onto the gardens, so maybe some form of insect screen could be in place. Please please please, when designing accessible rooms, ask those who need it exactly what they need. My mother would be pleased to provide you with a list.

Dear Jason Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff helpful and enjoyed the breakfast during your stay. However, we're truly sorry to learn about the challenges you encountered with the accessibility of the room and the overall condition of the hotel. Your detailed comments are invaluable to us as we strive to improve our facilities and services. We apologize for any inconvenience caused by the placement and accessibility of the accessible room, as well as the condition of the amenities. Rest assured, we take your concerns seriously, and we are committed to addressing them promptly. We understand the importance of designing accessible rooms that truly meet the needs of our guests with mobility challenges, and we will certainly take your suggestion to heart. Your mother's input would be greatly appreciated as we work towards enhancing our accessible accommodations. Please accept our sincerest apologies once again, and we hope for the opportunity to welcome you back in the future to experience the improvements we will have made. If there is anything further we can do to assist you, please don't hesitate to reach out. Regards

Comfortable

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Helpful, friendly staff. Quiet location. Warm & comfortable room.

Dear Linda We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Indifferent

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The staff are all very friendly and helpful. The hotel looks like it has been recently painted. The room we had was clean but what let it down was the rusty radiator, doors missing on the wardrobe and in the bathroom the tile grout, fixings and bath had seen better days which I took photos of. This is rated as a 4 star hotel which I find hard to believe. I have stayed at the Ashdown Park Hotel which is also 4 stars. Compared to the Ashdown Park Hotel the Mercure Tunbridge Wells Hotel should have its star rating reviewed.

Dear Ted Thank you for providing feedback about your recent stay at the Mercure Tunbridge Wells Hotel. We appreciate you taking the time to share your experience with us. We apologize for any inconvenience caused by the issues you encountered in your room. Your comments have been noted, and we will address them with our maintenance team to ensure that they are resolved promptly. We strive to provide a high standard of service and accommodations for all our guests, and we regret that we did not meet your expectations during your visit. Please accept our sincerest apologies for any disappointment you may have experienced. We value your feedback and take it seriously as we continually strive to improve our guests' experiences. If there is anything further we can assist you with, please do not hesitate to contact us directly. We hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with the exceptional service and accommodations that you deserve. Best regards,

Excellent

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Mina on the front desk at Tunbridge Wells is superb

Dear Ron We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel

Customer review rating 5.0/5

Jeanette H. Couples - Confirmed reviews ALL

Pleasant room, superb bed, kettle, tea, coffee, bics..We stay often in Mercure in Pembury when we visit from North Devon after a long drive, It’s always a pleasure to stay here..

Dear Jeanette Thank you so much for your kind words and for choosing to stay with us at Mercure Pembury Hotel during your visits from North Devon. We are thrilled to hear that you had a pleasant stay and that you found our room comfortable and our amenities satisfactory. It's always a pleasure to welcome back returning guests like yourself, and we greatly appreciate your loyalty to our hotel. We strive to provide a relaxing and enjoyable experience for all our guests, and we are delighted to hear that we have succeeded in doing so during your stay. Your positive feedback serves as encouragement to our team, and we will continue to uphold the high standards that you have come to expect from us. Thank you again for your patronage, and we look forward to welcoming you back on your next visit to Pembury. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. Warm regards,

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Other web-users rate our hotel

  • 253 reviews 9.1/10 Location
  • 986 reviews 6.5/10 Room
  • 1,022 reviews 8.6/10 Service
  • 8 reviews 7.6/10 WiFi
  • 423 reviews 6.9/10 Cleanliness
  • 416 reviews 8.4/10 Breakfast
  • 243 reviews 4.5/10 Vibe
  • 222 reviews 4.6/10 Amenities

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