ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 467 reviews

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Description

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  467 reviews

TripAdvisor Rating  4.5/5  1,029 reviews

Certificate of excellence 2024

good service

TripAdvisor rating 5.0/5

athaliamaria TripAdvisor review

Thank you for the best service. i request 2 rooms for different floor and the staff give me a best one. Ms Melinda assist me to blocking best room for me with a quite rooms and clean rooms. for sure would be comeback here for the next stay with family

Perfect hotel for a business trip and weekend getaway

Customer review rating 5.0/5

Irfan Business - Confirmed reviews ALL

I had a wonderful experience at the Ibis Surabaya City Center. The rooms were clean, very comfortable, and the staff was amazing. I highly recommend this hotel for anyone visiting Surabaya downtown.

Dear Irfan A., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

good service

TripAdvisor rating 5.0/5

fauzan arsya f TripAdvisor review

thank you for ibis surabaya city center. thank you for melinda in front desk agent really helful friendly and easy process check in

Dear fauzan arsya f, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Well Located

Customer review rating 4.5/5

Agus S. Business - Confirmed reviews ALL

My favorite hotel in surabaya

Dear Agus S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

Best service good hotel and humble staff, good view with good ambience of room

TripAdvisor rating 5.0/5

Ucu A TripAdvisor review

Thank You for Ibis Surabaya City center, i was coming from the other city and drop my Luggage here. Cant believe that i can get a room earlier l. I feel so impressed with the service. Thank you for Melinda in front desk staff.

DearUcu A, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 375 reviews 9.3/10 Location
  • 795 reviews 7.2/10 Room
  • 860 reviews 9.1/10 Service
  • 23 reviews 8.8/10 WiFi
  • 573 reviews 8.8/10 Food
  • 462 reviews 7.7/10 Cleanliness
  • 289 reviews 8.1/10 Breakfast
  • 5 reviews 1.2/10 Wellness Area

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