Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.0/5 517 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  517 reviews

TripAdvisor Rating  3.5/5  91 reviews

Not up to Mercure standards

Customer review rating 2.0/5

S. Families - Confirmed reviews ALL

Lobby receptionists often were hiding in the back room and having private conversations which could be heard from the lobby. For other guests that drove, parking seemed limited as the receptionist would often flippantly let them know there were no parking spaces. Thankful we didn't drive because I wouldn't know what to do with such unhelpful service. Room was extremely dim, and shower area also has no lights. WiFi was very terrible, could not get a stable connection for more than a minute and ended up using my data for the duration of the trip. Bed sheets were also not changed daily. For the price we paid, experience was not up to our expectations for Mercure. We have stayed at Mercure in Tokyo and Melbourne before, and the experience was excellent. Good points: Room was decent sized, and beds were okay. Provided bath amenities, but lacked room slippers. Walkable to Esplanade, but not the nearest.

Dear S., Thank you for taking the time to share your feedback. Firstly I apologies for any inconvenience caused during your stay. Our reception team will be available through the whole day at the desk. Sometimes there may be cases were they need to attend to othe guest requests and leave the desk unattended for few minutes. There will be a sign put up at the front desk when they have to attend to such requests. I am not sure what you mean by you heard private conversations, but to keep you informed the back office is not for private use as the management and admin tasks are being done in there. However, I will for sure investigate on this and make sure proper standards are used in such cases. Our car parking is paid parking and yes we got limited space available. If you heard my team saying its not available is because it is fully booked. But you always have the option to use the street car park which is free on availability. We apologies if you felt our service was not helpful, in such cases there's not much we could do but offer alternative street parking to our guests. Our rooms are designed to have low lighting, but you always have the option the use the bed side lamps which will brighten the room more. I'm not sure what you mean by there's no lights in the shower area. We checked your room and the lights do work in the washroom. Are you referring to a light inside the shower cubicle? I do agree wifi has been an issue during the past few days, we have already contacted our IT team to rectify the issue and get it fixed as soon as possible. We usually do not change bed linen everyday, but if you wish to do so, you need to put in the tag "Change bedsheets" and housekeeping will change it for you. Or you can even inform reception to get it done. Again I do apologies if this has caused you an inconvenience during your stay and we do apologies if we haven't met your standards and expectations. We shall do our best the next time you visit us. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Management

It was just ok...

Customer review rating 2.5/5

Mark E. Business - Confirmed reviews ALL

As a Diamond Accor member, you tend to have a level of expectations. I probably should have stayed in a different hotel - but it was only one night so I wasn't too worried... There were no welcome gifts, and I severely doubt that my room was upgraded - even though the hotel was under 50% occupied. Seemed pretty standard to me - on level 2, halfway down the hall with a view of the carpark. At the bar - they had run out of the house Sav Blanc - and only served a low-alcohol Pinot Grigio as the ONLY choice of white wine. WTF? My dinner meal (lamb shanks) was ok - but very tiny - I had to go to Hungry Jacks after dinner. I decided to buy a decent bottle of wine so bought a Woodfired Red from the bar. I didn't check the price but by the look of the bill, it must have cost around $60. The cost at Dan Murphys is currently $19 - $15 on special. I know that Accor have a contract with De Bortoli - I assume that bottle probably cost you $12-$15. I'm sorry - but a 400% mark-up seems excessive to me... Especially as the bartender didn't have to pour single glasses etc - he just handed over the bottle? On the bright side - the staff were very friendly, and the room was clean and acceptable for the price.

Dear MARK E., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Friendly reception staff

Customer review rating 4.0/5

J. Business - Confirmed reviews ALL

We enjoyed our stay at the Mecure and would especially like to mention the friendly reception staff. We were always greeted with a friendly smile and nothing was too much trouble. Thanks very much.

Dear HILL J., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Well located

Customer review rating 2.5/5

Zarosh S. Families - Confirmed reviews ALL

Was not satisfied with the room. Being a Gold member was expecting a few more amenities. Would love to be asked for a upgrade . Room needs slippers , laundry bags . A/c was working but not very well.

Dear Zarosh, Thank you for taking the time to share your feedback. Your points are well noted and we shall make sure to do our best on your next visit. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

Well located clean nice staff who recognise me

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I would have rated higher but the aircon needs servicing and the person above very noisy walking around in shoes. No food available as Sunday nite -recommendations of takeouts. No herbal teas

Dear Guest, Thank you for taking the time to share your feedback. The feedback mentioned is greatly valued and we will look into it. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 335 reviews 8.8/10 Location
  • 512 reviews 5.9/10 Room
  • 432 reviews 7.4/10 Service
  • 45 reviews 2.7/10 WiFi
  • 239 reviews 4.6/10 Cleanliness
  • 96 reviews 5.9/10 Breakfast
  • 91 reviews 7.4/10 Vibe
  • 7 reviews 7.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.