Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,389 reviews

Best price
guarantee
Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
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Novotel Amsterdam Schiphol Airport - Image 4
Taurusavenue 12, 2132 LS HOOFDDORP, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel.

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Telephone
Fax +31 23 747 0399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,389 reviews

TripAdvisor Rating  4.5/5  1,531 reviews

Certificate of excellence 2024

DON’T STAY IN “EXECUTIVE” ROOM !!

TripAdvisor rating 1.0/5

Arianne T TripAdvisor review

Hope this review be read by the HOTEL MANAGER to take Appropriate Corrective Action. We paid for “EXECUTIVE ROOM” with breakfast, FOR 3 PERSONS. DEFINITELY NOT THE CHEAPEST ROOM, NOT THE CHEAPEST PRICE. Already did check in by Novotel key apps before arrived. Logically = the hotel staffs should be prepared. Reality = in the room AMENITIES IS ONLY FOR 1 PERSON!! Bathrobe, slipper, even Dental kit (toothbrush) only for 1 person! DO YOU THINK YOUR GUESTS HAVE TO USE 1 TOOTHBRUSH FOR 3 PERSONS ? LIQUID HANDSOAP IS EMPTY! NO COMPLIMENTARY WATER! NO LAUNDRY BAG! We have to wash our socks in the room, eventhough we paid for “EXECUTIVE ROOM”. HORRIBLE! After asked several time (to Housekeeping by phone, to Reception directly, written to hotel by Apps) = the small amenities sent to our room, But the Handsoap Still Empty, No Water, No Laundry Bag, Bathrobe and Slipper still not delivered as should be: Still Only 1 Bathrobe Only 1 Slipper For 3 Persons. Do You Shortage of Amenities ? The Executive Room is 35% MORE EXPENSIVE ( 55 EURO MORE per night ) Can’t Justify 5 bottles of softdrinks But Missing Essentials Amenities ! As ALL member for 20 Years, we already stayed in Accor hotels of many different brandchain, various countries (ex: Pullman Paris, Rixos Palm Dubai, Sofitel Singapore, Novotel Brussels etc), NEVER WE HAVE TO NAG FOR ESSENTIAL AMENITIES !! If You Can’t Provide The Essentials, Don’t Put “Executive” To Rip Off 55 EURO MORE PER NIGHT !! We still stay in your hotel when this review is written 06.30 am 6 May 2024. Please not say “Rest Assure We Strive To……” Let’s see if there is Prompt Corrective Action for Your Guests, or it’s only Wordings.

Good Location

TripAdvisor rating 4.0/5

Ruchika B TripAdvisor review

This hotel has a very good location.. just 2 mins walk from train station which is connected very well. Check in was quick. .staff at reception are helpful. Bar is good and Buzzing. One of the best Novotel lobby. Rooms are nice and comfortable. Housekeeping could be better. The only negative is their breakfast unlike other Novotel’s in Europe. They don’t replenish breakfast items at all once bread is over it’s over.. No danish pastries for breakfast. Most of the things are empty in containers. Cold fried eggs and dry pancakes. Chefs are there but, helpless. Am sure They can easily work on to improve this. Rest all good.

Dear Chika, Thank you for taking the time to share your review. It is heartening to hear that you found our location, check-in process, and staff at reception to your satisfaction, and that you enjoyed the ambiance of our bar and lobby, as well as the comfort of your room. We regret to hear, however, that aspects of our breakfast service did not meet your expectations. We are currently reviewing our breakfast management to ensure a variety of fresh offerings are consistently available. Please rest assured that your comments have been shared with our culinary team as we strive to provide an enjoyable dining experience. We hope that we have the pleasure of welcoming you back in the future. Kindest regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Nice room and accommodations

Customer review rating 3.5/5

Allen Business - Confirmed reviews ALL

One night of the 3 I stayed was almost twice what the other nights was so would have preferred all nights to be the cheaper rate. Also breakfast is expensive when eating at the hotel.

Dear Allen, Thanks for taking the time to provide feedback about your time at our hotel. We are delighted to hear that you found your room to be very clean and appreciated our daily housekeeping service. However, we regret that our pricing did not fully meet your expectations. We strive to provide excellent value and services that justify our rates. Additionally, we appreciate your thoughts on the breakfast cost. While we aim to offer a premium selection that reflects our standards, we also offer various breakfast options to accommodate different preferences and budgets. We remain at your service for any future visits and are always here to ensure your stay is both comfortable and enjoyable. It would be a pleasure to have you return on another occasion. All the best, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Poor consulter experience and service

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Very dirty room with toilets not cleaned and would not describe what was in, pillow without cover, dirty towels: what I experienced checking in late ; had to redo the check in and new room was not near at all. Last time I came I left my passport in the safe and realized a week later back at home. I called the hotel and they told me they had it ; what surprised me is it did not come to their mind to contact me or Danone . Why ask our address at check in ? They could imagine forgetting a passport would be an issue for a traveller and I couldn’t t come back to collect it. As a Danone client we come often to this hotel and I find customer service and experience very poor.

Dear Guest, Thank you for this review about your recent stay. We are genuinely disheartened to hear that your stay did not meet the high standards we strive to uphold. Cleanliness is a cornerstone of our guest experience, and we regret that this was not reflected during your visit. Our guest's satisfaction is paramount, and it seems we missed the mark in providing you with the exceptional service expected of us. We take pride in our hotel's accolades, including our sustainability efforts and attention to Dutch culture and design, and it is truly disappointing to learn of any instance where we fall short of our guest's expectations. Handling our guests' belongings with care and attention is also part of the trusted service we aim to deliver. The oversight in not proactively reaching out regarding your passport is not indicative of our usual practices, and we extend our sincerest apologies for any inconvenience this may have caused. Please rest assured, while we cannot change the past, we are committed to learning from your feedback to help us improve our guest experience. We would be grateful for the chance to demonstrate the true quality of our hospitality. We hope to have the opportunity to better serve you in the future. Warm regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Customer review rating 2.5/5

Mary-claire M. Couples - Confirmed reviews ALL

I was charged twice for the supper we had on April 27. It was added to our overall bill but it was also charged separately so we have been trying to have the hotel refund our money. So far no one has replied to me. I hope someone sees this and can help us.

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Other web-users rate our hotel

  • 1,366 reviews 8.7/10 Location
  • 1,753 reviews 7.4/10 Room
  • 1,779 reviews 7.3/10 Service
  • 30 reviews 7.9/10 WiFi
  • 847 reviews 8.3/10 Breakfast
  • 786 reviews 7.1/10 Cleanliness
  • 459 reviews 9.5/10 Vibe
  • 410 reviews 8.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.