Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.9/5 3,848 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,848 reviews

TripAdvisor Rating  3.0/5  3,066 reviews

Tired and jaded

TripAdvisor rating 3.0/5

JoyceRSutherland Friends getaway - TripAdvisor review

A very tired hotel, definitely in need of a facelift. Staff do their best and are friendly. A$15 for a mediocre continental breakfast, no other meals available on site, although there is a very busy, but noisy restaurant almost next door. Would not stay there in the future

Dear Joyce, Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We appreciate your comments about the need for a facelift and assure you that we are constantly working to improve our facilities. Your feedback regarding the breakfast pricing and meal availability is noted, and we will review this to ensure a better experience for our guests. We're pleased to hear that you found our staff friendly, and we apologize for any noise disturbance caused by the nearby restaurant. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm Regards, Ishwar Front Office Assistant Night Manager

Great stay and great location

Customer review rating 5.0/5

Rai A. Business - Confirmed reviews ALL

Clean, friendly staff, close to the convention centre, parks and shops

Dear Raelene a. P., Thank you for choosing Grosvenor Hotel Adelaide and for sharing your positive experience with us! We're thrilled to hear that you loved your room and found it to be quiet, comfortable, and clean. Our team works hard to ensure a restful environment for all our guests, and we're delighted that you had a comfortable night's sleep in our cozy beds. We look forward to welcoming you back for another great stay at Grosvenor Hotel Adelaide! Sincerely, Sam Front Office Team Leader

Enjoyable Quiet Stay

Customer review rating 5.0/5

Rachelle D. Business - Confirmed reviews ALL

The location of the Grosvenor hotel is excellent and perfect for me to attend a two day conference at the Adelaide Convention Centre (almost directly across the road). Hotel is in walking distance to the mall and food/restaurant outlets. Tram easily accessible to get around the City, Glenelg or Entertainment Centre. Hotel room was quiet and clean, shower pressure great, eco-friendly shampoo, conditioner and body wash provided, access to wifi and television. Bed and pillows were comfortable. Check-in and Check-out was great with friendly staff and they were able to store my luggage on the last day of my conference. There was no window that you could open and no view but this was known at time of purchasing the room and after being out all day it was not an issue.

Dear Rachelle D., Thank you for choosing Grosvenor Hotel Adelaide for your recent conference visit to the Adelaide Convention Centre! We're delighted to hear that our location, amenities, and eco-friendly offerings contributed to a comfortable and enjoyable stay. We appreciate your feedback regarding the lack of a window in your room. We understand the importance of transparency in our room descriptions and are glad to hear that this did not significantly impact your experience. It's wonderful to hear that you found our eco-friendly products and "do not disturb" option to your liking. We strive to provide a relaxing and sustainable experience for all our guests. We look forward to welcoming you back to Grosvenor Hotel Adelaide for another great stay in the future! Sincerely, Sam Front Office Team Leader

Cold and damp

Customer review rating 1.5/5

Gabs Solo - Confirmed reviews ALL

I would describe my time at the Grosvenor as a learning experience and something I don’t want to repeat. If it was not for the front staff who are lovely and helpful. I would have left sooner. Based on recent reviews online this is the only thing this place has going for it. I was staying 7 nights and my first night was in a small dark cold damp room which needed a light on to see anything, the staff at the front desk when asked gave me 2 blankets and even offered me a heater, this made the place bearable. In the morning the shower door did not fit the shower so the floor in the bathroom flooded a slip hazard to say the least, this out weighted the constantly running toilet which meant having to keep the bathroom door closed all night. I seemed to have been given one of the worst rooms in the place even though I was staying for so long. When I spoke to them the next day I was upgraded to a bigger room which was a lot better however it was still very damp and cold and the door did lock properly. After speaking to friends about my situation they offered me their couch in their house which I took them up on as I felt safer, warmer and did not want to ruin my holiday by becoming unwell by staying in such a damp cold room.

Dear Gabhriel, Thank you for sharing your feedback with us regarding your recent stay at Grosvenor Hotel Adelaide. We sincerely apologize for the issues you experienced during your time with us. It's disappointing to hear that your initial room was not up to standard and that you found it cold, damp, and dark. We're glad that our front desk staff were able to provide you with blankets and a heater to make your stay more comfortable, and we're sorry for the inconvenience caused by the shower door and running toilet in your initial room. We appreciate your understanding and patience as we worked to address these issues by upgrading you to a bigger room. However, we regret that the new room was also not satisfactory and did not meet your expectations. Your comments regarding the cleanliness and maintenance of our rooms are concerning, and we will investigate these matters further to ensure that all our rooms meet the highest standards of comfort and cleanliness. We value your feedback and will use it to improve our services and facilities. We hope that you will consider staying with us again in the future so that we can provide you with the exceptional experience that you deserve. Sincerely, Ishwar Front Office Assistant Night Manager

Good Location

Customer review rating 3.5/5

Stuart Couples - Confirmed reviews ALL

Friendly and helpful staff, but amenities getting old, no air conditioner controls in room, fridge froze my drinks in 1 night, no visible fridge controls, shower screen door not closing correctly, so water running onto bathroom floor.

Dear Stuart D., Thank you for choosing to stay with us at Grosvenor Hotel Adelaide and for taking the time to share your feedback. We're pleased to hear that you found our location convenient and our staff friendly and helpful. We apologize for the issues you experienced with the amenities in your room. Your feedback is important to us, and we will address these issues to ensure they are resolved promptly. We will look into the air conditioner controls, fridge settings, and the shower screen door to prevent similar occurrences in the future. We appreciate your understanding and hope that despite these inconveniences, you were still able to enjoy your overall stay with us. If there's anything else you'd like to share or if there's anything we can do to make your next stay more comfortable, please don't hesitate to let us know. We look forward to welcoming you back to Grosvenor Hotel Adelaide for a more enjoyable experience. Sincerely, Ishwar Front Office Assistant Night Manager

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Other web-users rate our hotel

  • 2,145 reviews 9.1/10 Location
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  • 46 reviews 6.5/10 WiFi
  • 1,771 reviews 4.5/10 Comfort
  • 1,467 reviews 4.6/10 Cleanliness
  • 1,255 reviews 2/10 Amenities
  • 756 reviews 3.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.