Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating (ALL Rating) 4.4/5 1,534 reviews

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Mercure Hotel Trier Porta Nigra - Image 1
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Mercure Hotel Trier Porta Nigra - Image 3
Mercure Hotel Trier Porta Nigra - Image 4
Porta-Nigra-Platz 1, 54292 TRIER, Germany

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Superior and Privilege Rooms with a view of Porta Nigra

  • Parking lot and garage at the hotel, special price for hotel guests.

  • Old town nearby the hotel, within walking distance

  • Terrace opposite the famous Porta Nigra

Our accommodation(s)

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 TRIER
Germany

GPS:49.760239, 6.644096

Telephone
Fax +49 651 2701170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,534 reviews

TripAdvisor Rating  4.0/5  1,118 reviews

Nice view of the Porta Negra, but not from our room, that costs extra.

TripAdvisor rating 2.0/5

Mike K TripAdvisor review

First, the fitted sheet didn't, and by morning you were wrapped up in it. The bins didn't get emptied every day. The cups and glasses didn't get cleaned. We stayed 5 days and by the time we left you vould see where I had placed my toothbrush ( 5 marks) the room had no information about wifi, how the TV works nothing! The safe was old and needed a key which we lurched high and low for, apparently we needed to go to reception. This is our fith and last stay I this hotel. There are many hotels in Trier so go and find one! The manager will no doubt ask that we give them another try like last time ....but the limit has been reached

Gute Lange, kompetentes Personal

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Alles Super

Sehr geehrter Herr D., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Vielen Dank deshalb nicht nur für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel Trier Porta Nigra zu bewerten, sondern auch für das positive Feedback. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem expliziten Lob u.a. für das "kompetente Personal" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit freundlichen Grüßen, Ihr Christopher Lubk General Manager

Impossible to sit in bed for reading or watching TV

TripAdvisor rating 2.0/5

Maria R TripAdvisor review

Forget about sitting in bed for reading or watching TV. Reading-lamps are installed in the middle of the bed instead of the sides!. Therefore every time you move, you crash your head against them!. Painful experience, I am afraid. Photo attached.

Dear U6598CVmariar, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room design did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems. We hope that your next visit will be more pleasant as the previous one. Best regards, Christopher Lubk, General Manager

Great hotel

Customer review rating 4.5/5

Eric Couples - Confirmed reviews ALL

Very comfortable stay. Problems with shiwer quickly resolved by excellent staff

Dear Mr. W., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the positive review, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Christopher Lubk General Manager

Customer review rating 4.0/5

R., J. Solo - Confirmed reviews ALL

Clean rooms and pleasant members of staff

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Christopher Lubk General Manager

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Other web-users rate our hotel

  • 953 reviews 9.5/10 Location
  • 1,115 reviews 7.1/10 Room
  • 797 reviews 8.4/10 Service
  • 10 reviews 6/10 WiFi
  • 628 reviews 8.1/10 Breakfast
  • 330 reviews 7.4/10 Cleanliness
  • 294 reviews 2.7/10 Vibe
  • 211 reviews 5.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.