Pullman Berlin Schweizerhof

Customer review rating (ALL Rating) 4.5/5 2,831 reviews

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Pullman Berlin Schweizerhof - Image 1
Pullman Berlin Schweizerhof - Image 2
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Budapester Strasse 25, 10787 BERLIN, Germany

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Free WIFI throughout the hotel

  • 18 flexible conference rooms with daylight, some with terrace

  • Parking garage with direct hotel access

  • Fit&SPA-Lounge with pool

Our accommodation(s)

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Germany

GPS:52.506158, 13.343712

Telephone
Fax +49 30 26961000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLEND BERLIN KITCHEN AND BAR

The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,831 reviews

TripAdvisor Rating  4.5/5  4,404 reviews

Certificate of excellence 2024

All great

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice, neat and professional

Dear Guest, Thank you for this great review. We are thrilled to hear that your stay with us was great and that you found our services both nice and professional. Your commendation on the cleanliness of our hotel is greatly appreciated, as we strive to maintain the highest standards in every aspect of our guest experience. While we understand that sustainability initiatives may not be your primary concern, we are committed to our eco-friendly practices and appreciate your acknowledgment of this effort, regardless of personal interest. Thank you once again for choosing Pullman Berlin Schweizerhof for your stay in Berlin. It is feedback like yours that inspires our dedicated team to continue providing exceptional service to our valued guests. We look forward to welcoming you back soon. Kind regards, Hotel Pullman Berlin Schweizerhof

Customer review rating 2.0/5

Lisbeth M. Families - Confirmed reviews ALL

I am surprised that your staff cannot see what I have purchased and paid for. On the day before check-in, you send me an email that I must check in online. In your confirmation to me after online check-in, it says that my room is ready at 15. I have purchased early check-in at 10! I thought breakfast was included but it wasn't. I think that you should make this very clear when booking a room with you. On the last day we could not get access to the room even though I had paid for access to the room at 16. We had to go down to reception and your staff stated that they could not see it directly in their systems, but when they checked elsewhere, they could see it. It seems messy and chaotic that you have no control over what your customers have paid for. I did not expect that from a hotel of your caliber.

Dear Lisbeth, Thank you for taking the time to share your review. Your feedback on the booking issues you faced is being taken seriously. We always strive to ensure that all guest accommodations are meticulously prepared and any special requests made through our online check-in process are accommodated. It is regrettable that there was a discrepancy in our system with your early check-in and we are looking into streamlining this process. Regarding your experience with the breakfast, we understand the importance of clarity in our communication and regret any confusion caused. It is our standard to clearly inform guests about their booking details, including meal inclusions. We will review our pre-stay communications to ensure that such misunderstandings are minimized. We also note your comment on accessing the room on the last day. Please be assured that we aim to provide seamless experiences for our guests, and your feedback is pivotal for us in improving our services. Our front desk team is usually commended for their efficiency, and it is disconcerting to hear that this was not the case during your interaction. Cleanliness is a cornerstone of our hotel's commitment to our guests, and we regret that we did not meet your expectations in this regard. We maintain high standards and your rating indicates that we have areas to improve upon. Rest assured, this will be addressed with our housekeeping team. Lastly, we are truly sorry for any impression of disorganization that you may have perceived due to the issues with our staff's systems. We are continuously working on improving our internal communication to ensure that our guest's requirements are accurately reflected across all our operational platforms. We hope to be able to welcome you back for an improved stay. Kind regards, Hotel Pullman Berlin Schweizerhof

Customer review rating 2.5/5

Anna Families - Confirmed reviews ALL

During our stay the water was turned off and then brown water was coming from the taps. There was No access to water for a few hours. There was no warning the water would be turned off and when I called reception I was told it was maintenance and no time frame of when the water would be back on. I have two children under two, access to clean water/ and or notice would be expected in a hotel like this.

Dear Anna, We would like to thank you for this review about your recent experience in our hotel. We are pleased to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and appreciate your high rating of our sustainable development initiatives, reflecting our commitment to an eco-friendly environment. We regret to hear about the inconvenience caused by the water disruption during your stay. Please be assured that providing our guests with the highest level of service is our utmost priority, and we are truly sorry for any discomfort this may have caused you and your family. While our team strives to maintain seamless service, unforeseen maintenance issues can arise, and we understand the importance of timely communication in such instances. Your satisfaction with our cleanliness standards is important to us, and we are grateful for your positive rating in this area. We also acknowledge your feedback on the speed of connection and will continue to work on enhancing our amenities and services to offer an exceptional experience for all our guests. We hope to welcome you back. Best wishes, Hotel Pullman Berlin Schweizerhof

Well located nice pool

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Beautiful swimming pool with friendly staff Rooms comfortable if a bit dated

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is heartening to hear about your appreciation for our loyalty programme and your willingness to recommend Pullman Berlin Schweizerhof to others. We're also delighted that the cleanliness of our hotel met your expectations and that our commitment to sustainable development resonated with you. However, we regret any inconvenience caused by the lack of an iron in the room. Our hotel does offer ironing facilities upon request, and we also have an Iron Room on the second floor available for guests. Regarding the room condition, we continuously strive for excellence and take your comments seriously. While we maintain our rooms and amenities with great care, we understand that some aspects may have shown signs of wear. Lastly, we apologize for the inconsistency with the air conditioning; please rest assured that our maintenance team is dedicated to ensuring all rooms are equipped with fully functional air conditioning for the comfort of our guests. Your kind remarks about our beautiful swimming pool and the friendliness of our staff are greatly appreciated. We believe that these elements, along with the comfort of our rooms, play a vital role in creating an enjoyable stay for our guests. We are continuously working to enhance all aspects of our service, and your insights are invaluable to us in this ongoing process. The entire team looks forward to welcoming you back. Kindest regards, Hotel Pullman Berlin Schweizerhof

Was okay

Customer review rating 2.5/5

Lmc Business - Confirmed reviews ALL

Overall was an okay stay...the rooms are nice and the bed is very comfortable. The staff don't particularly go out of their way to assist you and weren't very helpful on a number of occasions. frustrating

Dear Guest, Thank you for taking the time to review your recent stay. We are pleased to hear that you found the rooms nice and the bed comfortable, as we strive to provide a restful environment for our guests. However, we regret to hear that our service did not meet your expectations in several aspects. Please rest assured that it is always our intention to provide efficient and supportive service to all our guests, and we are sorry if we fell short in this instance. Regarding the confusion surrounding your breakfast inclusion, we aim to provide clear and accurate information, and we apologize for any misunderstanding that occurred. We also understand that the availability of our spa facilities is important to our guests, and we regret any inconvenience you experienced in this regard. Our team is committed to ensuring that all our amenities are readily accessible for our guests to enjoy. We are constantly striving to improve our service and your insights are invaluable to us in this ongoing process. We hope to welcome you back again in the near future. Kind regards, Hotel Pullman Berlin Schweizerhof

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Other web-users rate our hotel

  • 1,228 reviews 8.7/10 Location
  • 1,783 reviews 7.9/10 Room
  • 1,937 reviews 8.1/10 Service
  • 67 reviews 6.6/10 WiFi
  • 1,041 reviews 8.4/10 Breakfast
  • 841 reviews 7.7/10 Comfort
  • 652 reviews 7.2/10 Cleanliness
  • 547 reviews 8.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.