Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,217 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  8,217 reviews

TripAdvisor Rating  4.0/5  6,666 reviews

Great service!

Customer review rating 4.5/5

Ryan Families - Confirmed reviews ALL

The staff went over and above to accommodate us and our young baby. They also acknowledged my 40th birthday with a lovely complimentary gift.

Bonjour Ryan, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Unsatisfied

Customer review rating 1.5/5

Oliver W. Business - Confirmed reviews ALL

Poor check in experience Damp smelling room Slow lifts Over priced accommodation given the hotel is under construction and temporary Over priced, average breakfast served in a temporary location

Bonjour Oliver, Thank you very much for taking your time to provide your valuable feedback regarding your last stay at Sofitel Sydney Wentworth. I am so sorry to hear that you did not enjoy your stay. It is clear that we missed in several areas. Please accept our apologies for the shortfalls you experienced, this is not up to our usual standards and I have forwarded your comments to our Executive Committee regarding your feedback to ensure that we will take the appropriate measures to address any shortfalls in service, and deal with these appropriately in order to ensure future guest satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Good location in the city

Customer review rating 2.0/5

Sarah Couples - Confirmed reviews ALL

The young lady at reception was pleasant but had a cold and kept sniffling the whole time during checkin which was quite unpleasant. The room was very noisy with construction going on in the hotel during the day and out on the streets very early in the morning. There was often a long wait for the lift. There is no usb point in the room to charge your phone. The buffet breakfast was thoroughly enjoyable except that the food and dining were in separate rooms. Coffee was terrible.

Bonjour Sarah, Thank you very much for taking your time to provide your valuable feedback regarding your last stay at Sofitel Sydney Wentworth. I am so sorry to hear that you did not enjoy your stay. It is clear that we missed in several areas. Please accept our apologies for the shortfalls you experienced, this is not up to our usual standards and I have forwarded your comments to our Executive Committee regarding your feedback to ensure that we will take the appropriate measures to address any shortfalls in service, and deal with these appropriately in order to ensure future guest satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Good to be back

Customer review rating 4.5/5

Fred A. Business - Confirmed reviews ALL

Considering the work being conducted at the property we had a good stay. The care taken by the staff to make you feel comfortable was excellent

Bonjour Frederick, Thank you for being a loyalty Diamond member with Accor and we appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

Great service but impacted by refit

Customer review rating 4.0/5

Paul H. Solo - Confirmed reviews ALL

I had a good stay but perhaps they should have closed the hotel while refurbishing … the hotel was greatly impacted.

Bonjour Mr. H., Thank you for sharing your feedback with us. We appreciate your positive remarks about our service and your overall experience during your stay with us at Sofitel Sydney Wentworth. We understand that undergoing a refurbishment can sometimes create inconveniences for our guests, and we apologise for any disruption it may have caused during your visit. We strive to minimise any disruptions during renovation projects and will take your feedback into consideration for future improvements. We hope to welcome you back for an even more enjoyable stay in the future Mr. H.. If you have any further comments or concerns, please don't hesitate to reach out to us directly. Sincerely, Cassia Schwager Assistant Manager

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Other web-users rate our hotel

  • 1,756 reviews 9.4/10 Location
  • 3,703 reviews 6/10 Room
  • 4,025 reviews 7.8/10 Service
  • 42 reviews 6.7/10 WiFi
  • 1,498 reviews 5/10 Comfort
  • 1,379 reviews 3.8/10 Amenities
  • 956 reviews 6.8/10 Breakfast
  • 938 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.