ibis World Trade Centre Dubai 3 stars

Customer review rating (ALL Rating) 4.8/5 582 reviews

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P O Box 9544, Sheikh Zayed Road, 9544 DUBAI, United Arab Emirates

Description

Hotel extras

  • Direct access to Dubai World Trade Center

  • Free WIFI

  • 15 minutes' drive to Dubai International Airport

  • Walking distance to World Trade Center Metro

  • Free daily shuttle

Our accommodation(s)

Hotel location

ibis World Trade Centre Dubai

P O Box 9544, Sheikh Zayed Road
9544 DUBAI
United Arab Emirates

GPS:25.223522, 55.284389

Telephone
Fax +971 4 331 1220

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

TWINE RESTAURANT

Twine: Where food unites cultures, flavors, and stories from the Mediterranean, weaving a rich tapestry of taste and tradition in the heart of our gastronomic city. Welcome to the Med at Ibis WTC

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  582 reviews

TripAdvisor Rating  4.0/5  1,723 reviews

Certificate of excellence 2024

Very disappointed

TripAdvisor rating 1.0/5

theone1983 TripAdvisor review

I was surprised to learn that my sincere feedback regarding my stay at Ibis World Trade Centre was not accepted on booking.com so I decided to write here on tripadvisor. I am writing this review to express my disappointment and frustration. Unfortunately, my experience fell far short of satisfactory due to a combination of communication issues, including poor customer service, ongoing disruptive construction noise, and an alarming incident involving a receptionist accompanied by hotel security. First and foremost, the quality of customer service I experienced during my stay was substandard. The staff appeared disinterested and unresponsive to my inquiries and requests. While I understand that every establishment can have off days, the consistent lack of attentiveness and professionalism was disheartening. Furthermore, the continuous noise from the ongoing construction was highly disruptive, making it challenging for me to work, relax, and enjoy my stay. While I acknowledge the necessity of renovations, it would have been greatly appreciated to receive prior notification about the construction. This would have allowed me to make an informed decision on whether to stay at your hotel during this period. The most alarming situation occurred when a receptionist, accompanied by hotel security, approached my door and wrongly accused me of not settling my bill for the stay, insisting that I come to the reception right away. This accusation was completely baseless, as I had already settled the payment. The receptionist's behavior was unprofessional and offensive, leaving a lasting negative impression on my overall experience. I believe it is crucial to bring these issues to your attention, as I trust that your management prioritize guest satisfaction and strive to provide a pleasant stay. I sincerely hope that you will take appropriate measures to address these concerns and prevent similar incidents from occurring in the future. I kindly request that your hotel management consider my feedback and take the necessary steps to ensure an improved experience for future guests.

Amazing stay

TripAdvisor rating 5.0/5

Mohammed A TripAdvisor review

Amazing stay specially Mr Gamal and Ms Amal and Mohamed in the reception they are very helpful and room very clean near the metro and all you need is there all team are supporting and helping whatever you need you will get it.thanks team for that see you next time

well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Amazing service by Twine's Roy and also Leo's best omelettes in town.

Dear Valued Guest, Thank you for your glowing feedback! We're thrilled to hear that you received amazing service from our Heartists Roy and enjoyed Leo's delicious omelettes during your stay. Providing exceptional service and delicious food are top priorities for us, and we're delighted that our team exceeded your expectations We'll be sure to pass along your kind words to Roy and Leo. They'll be thrilled to know that their efforts made your stay memorable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience!" Warm Regards, Dynne Binua - Director of Rooms.

Well located

Customer review rating 5.0/5

Osmund Business - Confirmed reviews ALL

I had an amazing experience , the hotel is quite, well located ( easy to commute) near to Metro station, the services ( house keeping) and breakfast are of another level .

Dear Osmund, Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience during your stay with us. Providing excellent service and amenities to our guests is our top priority, and we're delighted that we could exceed your expectations. We're glad to hear that you found our hotel quiet, well-located, and easy to commute to, especially with the nearby Metro station. Convenience for our guests is important to us, and we're pleased that our location met your needs. We'll be sure to pass along your compliments to our housekeeping team for their exceptional service, and to our breakfast team for providing a delightful experience. They'll be thrilled to know that their efforts made your stay memorable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!" Best Regards Dynne Binua - Director of Rooms

good location but ...

Customer review rating 4.0/5

Mc Solo - Confirmed reviews ALL

in a good location. comfortable bed, nice and clean room. it is ibis, the room is expected to be small. perfect for solo travellers. Shower experience is not good at all, no curtain or door, the whole bathroom get wet.

Dear Valued Guest, Thank you for your feedback! We're pleased to hear that you found our hotel to be in a good location and that you enjoyed our comfortable bed and clean room. Providing a pleasant and convenient experience for our guests is important to us. We apologize for any inconvenience you experienced with the shower. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our facilities for future. We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for an improved experience in the future. Regards, Dynne Binua - Director of Rooms.

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Other web-users rate our hotel

  • 608 reviews 9.4/10 Location
  • 714 reviews 6.4/10 Room
  • 912 reviews 8.6/10 Service
  • 18 reviews 8.7/10 WiFi
  • 296 reviews 3.1/10 Comfort
  • 289 reviews 8.6/10 Cleanliness
  • 240 reviews 8.9/10 Vibe
  • 196 reviews 7.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.