Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.1/5 1,810 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,810 reviews

TripAdvisor Rating  4.0/5  2,721 reviews

Certificate of excellence 2024

Worse Novotel I visited in my life !!! Do not expect anything from it...

TripAdvisor rating 1.0/5

dgermoscou TripAdvisor review

I spent 4 nights in this hotel last week with my wife and my two daughters. The experience was really bad and I will explain you why: 1) I made the on-line check-in 24h before arrival and applied for an "early check-in" as a "All Accor Gold Member" to arrive at 13:00, as a result: we arrived at 13:00 and got the information that we can't check-in because of a problem with the software. Finally, we waited until 15:00 (normal check-in time) and got the information that the software issue is not solved and that we need to wait more !!! 2) After getting back from the city with the wish to have a good sleep, we understood that there is no soap to wash hands, moisture on the wall and ceiling of the shower cabin, dirty window and the worse: a one person blanket on the sofa-bed of our children. Nothing to clean the toilet after usage... 3) Breakfast: arriving at 8:30 for breakfast, we need to wait more than 10 min before to get a table but the worse is that we needed to wait a lot only to get a coffee (because both machines were empty or needed a cleaning or even no clean cups), the croissants were empty immediately after being displayed, the volume of fruit salad offered can only satisfy 4 to 5 clients, finally the expected quick breakfast we wanted to have became long and stressful (photos are displayed) 4) After ordering a drink at the bar, at the moment to pay, they announced that the hotel is cash free !!! So, as a customer, we have to pay bank and exchange fee because of the "hotel policy" 5) The membership status is not respected: room with dirty window directly on the railway, instant powder coffee, needed to claim for the welcome drink 6) The last day, we arrived at the breakfast and understood that we forgot a mobile phone in the room, it was 8:30. My wife went back to the room but didn't manage to open the room. She came back and I went there myself with the same result. After that, we understood that the hotel cancelled our access to our room because they wanted us to go to the reception to pay a 8 pounds invoice and were not able to wait until the check-out at 11:00. It is unbelievable !!! I think that Accor group has to protect its image and remove the Novotel brand from this awful place. 7) Forgot to tell that they allowed themselves to debit 1000 accor points without my approval because they were not sure about their calculation after I validated 5000 points to pay for services...

Excellent location

Customer review rating 3.5/5

Evangelos Families - Confirmed reviews ALL

Excellent location especially for families. Comfort rooms. Good breakfast. A little bit more carefull rooms cleaning.

Dear Evangelos K., Thank you for sharing your detailed feedback with us regarding your recent stay at our hotel, booked through our website. We're delighted to hear that your overall experience was positive and that you found our arrival, check-in process, and the service provided by our team to be exceptional. We appreciate your loyalty as a member of the ALL – Accor Live Limitless program and your recommendation to others. Your constructive feedback regarding the cleanliness of your accommodation is duly noted, and we apologize for any inconvenience caused. We're committed to enhancing our housekeeping standards to ensure that every guest feels comfortable and valued during their stay. Rest assured, we're taking steps to address this issue promptly. Additionally, we'll review our breakfast offerings and ensure that our Wi-Fi service meets the high standards our guests expect from us. Your satisfaction is our top priority, and your comments help us to continually improve our services. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. Warm regards, Alex Rodrigues Front Office Team Leader Novotel London Greenwich

Nice stay- room had no aircon

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The hotel room was lovely and clean with a very comfy bed/pillows! Unfortunately we got home from a day out and our aircon had been blowing out hot air instead of cold. Our room was like a sauna! We went downstairs but no one came up to help us. It didn't matter how much we turned it up or down, it just just hot air! So we had an uncomfortable and sweaty stay! However, the mattress, pillows and Duvet was far comfier than any other hotel I have stayed in!

Dear Izzie O., Thank you for taking the time to share your recent experience at our hotel. We're thrilled to hear that you found the room lovely and clean, and that you enjoyed the comfort of our bed, pillows, and duvet. Providing a comfortable and relaxing environment for our guests is one of our top priorities. However, we sincerely apologize for the inconvenience you experienced with the air ventilation system during your stay. It's disappointing to hear that despite your efforts to adjust it, you were unable to find relief from the heat. Your feedback regarding the air conditioning issue has been shared with our maintenance team to ensure that it is promptly addressed and resolved. We regret that our staff did not respond promptly to your request for assistance with the air conditioning. We strive to provide excellent service to all our guests, and it's clear that we fell short of our usual standards on this occasion. Rest assured, we will use your feedback to improve our responsiveness and ensure that similar issues are handled more effectively in the future. Once again, we apologize for any discomfort this may have caused during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Alex Rodrigues Front Office Team Leader Novotel London Greenwich

Highly recommend 👌🏽

TripAdvisor rating 5.0/5

Marisa2049 TripAdvisor review

Staff are friendly and helpful, we had a long journey & staff called to check on us; also helped with directions to local sights. Good breakfast selection. Convenient transport links - DLR train literally next to the hotel. Family friendly. Quiet rooms. Amazing staff, great customer service. Only disappointment was the AC is centralised so we couldn't adjust it but we were offered a fan so all was well. Would definitely stay here again. 💯 recommend.

Dear Guest, We're delighted to hear that you enjoyed your stay at Novotel London Greenwich! Thank you for your kind words about our friendly staff, helpful service, and convenient location. We're sorry about the centralized AC, but we're glad the fan helped. We appreciate your recommendation and look forward to welcoming you back soon! Best regards, Nitrice- Guest relations coordinator

Perfect location for our tour and access to the train

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Positive and welcoming.

Dear Paul B., Thank you for sharing your experience! We're thrilled to hear that our hotel's location was ideal for your tour and provided convenient access to the train. Creating a positive and welcoming environment for our guests is always our top priority. We hope to welcome you back for another memorable stay in the future! Kind Regards Alex Rodrigues Front Office Team Leader Novotel London Greenwich

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Other web-users rate our hotel

  • 1,497 reviews 9.2/10 Location
  • 1,954 reviews 5.3/10 Room
  • 1,494 reviews 8.1/10 Service
  • 34 reviews 6.7/10 WiFi
  • 917 reviews 4.6/10 Cleanliness
  • 860 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.