Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 2,225 reviews

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Rua Joinville 515, Vila Mariana, 04008-011 SAO PAULO, Brazil

Description

Hotel extras

  • Shishindo Spa, gym and pool

  • TastelT Bar with Vinacoteca and Wine by the Glass concept

  • Courtesy for 1 child up to 11 years staying with parents

  • Hotel close to large hospitals, such as Beneficiência Portuguesa

  • 9-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58231, -46.65014

Telephone
Fax +55 11 5088-4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,225 reviews

TripAdvisor Rating  4.5/5  2,420 reviews

Certificate of excellence 2024

Was okay but had many issues (especially for the cost)

TripAdvisor rating 2.0/5

garmstro09 TripAdvisor review

I appreciated having a full gym and the location was close to the park, but there were elements of the hotel that needed serious attention. I would often have to call housekeeping to make up my room (sometimes I would have to call twice) and when they did clean they would often leave dirty glasses or never refill the coffee, water, or mini-bar. The pool was very small and only had two sun loungers. The restaurant was not good.. my first meal actually came out frozen in the middle and had to be "re-heated" which is never a good sign. Also my room key constantly deactivated. They said it was from my cellphone but someone times they were in separate bags. I think the technology was just old. The "king bed" was just two singles pushed together so there was a crack in the middle. They did have a good cocktail menu

Great experience

TripAdvisor rating 5.0/5

Freedom27798533175 Couples - TripAdvisor review

Weaverton was an excellent host. The food was excellent. That’s all I want to say that’s all I want to say. That’s all I want to say that’s all I want to say. That’s all I want to say that’s all I want to say. That’s all I want to say that’s all I want to say

David, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests. Thank you for the kind recognition of Weverton's service! Our team looks forward to welcoming you again soon! Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Needs some TLC...

Customer review rating 3.0/5

Darren R. Business - Confirmed reviews ALL

Having stayed with Pullman before on another Business trip and finding myself in Sao Paulo I decided to try the brand I knew.. In Honesty, I have to say I was quite disappointed.. I was located on the 12th floor (1279) under the AC units on the roof which were very noisy along with a loud refrigerator in the room made for a less than pleasant stay.. the shower wasn't great, the AC didn't work well, neither did the light switches which stuck, the lights above the bed worked sometimes and not others, the security catch on the door was attached to the door sourround which came off when I was leaving the room and the catch had bounced back around... I did ask about switching rooms, and the reception staff said I could but I was just too busy to pack my thing again to move.. anyway, the room just needed some TLC...

Dear Darren, The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are truly sorry that we did not meet all of your expectations and that your experience was not entirely satisfactory. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. We guarantee that your comments have been taken to our Maintenance Manager, so he can know which areas need improvement. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management, and that we can have the opportunity to welcome you again, so that we can provide you with a better experience. Respectfully, Monick I Fernandez Customer Experience

Good experience

Customer review rating 5.0/5

Denisa Business - Confirmed reviews ALL

Well located fr my needs, close to a park, good breakfast and clean rooms.

Dear Denisa, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel ♦ Discover the ALL Loyalty Program: accumulate points by collecting experiences with our exclusive rates for associates. Sign up and enjoy all the benefits! https://bit.ly/3DiQoIH

Old and worn out rooms.

Customer review rating 3.0/5

Fred Couples - Confirmed reviews ALL

Rooms seemed old and tired. All surfaces had nicks and scratches. Only positive is location and breakfast was ok.

Dear Mr. Fred, The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that, in general, you enjoyed your stay with us. At the same time, we are sorry that we did not meet all of your expectations. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. We guarantee that your comments have been taken to the responsible managers, who will work on improvements. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management, and that we can have the opportunity to welcome you again, so that we can provide you with a better experience. Respectfully, Monick I Fernandez Customer Experience

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Other web-users rate our hotel

  • 302 reviews 9.4/10 Location
  • 778 reviews 6.7/10 Room
  • 948 reviews 8.4/10 Service
  • 31 reviews 2/10 WiFi
  • 420 reviews 8.7/10 Breakfast
  • 297 reviews 8/10 Food
  • 236 reviews 8.3/10 Amenities
  • 221 reviews 6.6/10 Cleanliness

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