Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 5,717 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,717 reviews

TripAdvisor Rating  4.0/5  5,242 reviews

Great location, comfortable rooms and friendly staff

Customer review rating 5.0/5

S. S. Families - Confirmed reviews ALL

Staff were extremely helpful especially Mateo, Andres and Rosey at the reception.

Dear s., Thank you for such a positive review. It is heartwarming to learn that our strategic location added value to your visit, making it convenient for you to explore the vibrant surroundings of Melbourne's CBD. Our team is thrilled to hear that the comfort of our rooms met your expectations, providing a restful and enjoyable experience. We strive to create an environment that feels like a home away from home for our guests. We are particularly proud of Andres, Mateo, and Rosey, who have been recognized for their exceptional service and contribution to your satisfaction. Their dedication to guest experience is a testament to the culture at Novotel Melbourne on Collins. The recognition you received as a valued ALL member and the enjoyment of the welcome drink and amenity are aspects we take great pride in. It is gratifying to know that the room upgrade not only met but exceeded your expectations, enhancing your stay with us. Lastly, the exceptional score you gave our concierge service reflects the high standard of personalized service we aim to deliver to every guest, every day. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

Great location

Customer review rating 5.0/5

Liz Couples - Confirmed reviews ALL

Clean room and friendly staff.

Dear Liz, Thank you for such a positive review. We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience. We are glad that our location was convenient for your needs. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

Central location; decent stay

Customer review rating 4.0/5

Jaime Families - Confirmed reviews ALL

Great central location, easy access to public transport. Hotel is clean, bedding is clean, if any thing is required or missing, contact concierge and they can easily replenish. All staff are hospitable and friendly.

Dear Jaime, Thank you for taking the time to review your stay. We are delighted to hear that our central location and the friendliness of our staff made a positive impact during your stay. At Novotel Melbourne on Collins, we pride ourselves on offering a hospitable service and a prime location that provides our guests with convenient access to the city's offerings. However, we regret to hear about the inconvenience with the air conditioning in your room. While we strive to resolve such issues promptly, it appears that in this instance, there was an unexpected delay. Please be assured that this is not reflective of the high standards we set for ourselves. Regarding the room exchange, we understand the importance of meeting our guests' accommodation needs and apologize for any frustration this may have caused you. We also take note of your observation regarding staffing during peak times. Providing swift and efficient service is a key focus for us, and your insights are valuable in our ongoing efforts to enhance our guest experience. On the matter of cleanliness, we are generally recognized for our attention to detail, and we will revisit our housekeeping protocols to ensure consistency throughout all areas. We are looking forward to welcoming you again. All the best! Andrew Maynard, General Manager

Best Location

Customer review rating 5.0/5

Jason S. Couples - Confirmed reviews ALL

Very good Staff and great location

Dear Jason, Thank you for taking the time to review your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards; we are very glad that you had a pleasant stay. Please accept our apologies for any delay you experienced during check-in, however, we appreciate that you have brought this matter to our attention and will be reviewing procedures with our team. We are looking forward to welcoming you again. All the best! Andrew Maynard, General Manager

Well located, not much else

Customer review rating 2.0/5

Amy Families - Confirmed reviews ALL

The location is good. The staff were pleasant but not overly helpful other than the concierge. The whole restaurant/bar and checkin reception feels so stuffy. No fresh air really gets in to these areas.

Dear Amy, Thank you for taking the time to share your review. We are pleased to hear that our central location met your expectations and added convenience to your visit to Melbourne. However, we regret to hear of your concerns regarding the airflow within our restaurant/bar and reception areas. We aim to maintain a comfortable environment for all our guests and will review our current practices to ensure they meet our guests' expectations. Moreover, the issue with the refillable glass water bottle not being replenished is certainly not indicative of our usual standards, and we apologize for any inconvenience this may have caused. Our commitment to sustainability is of great importance, and we strive to provide consistent services in line with these values. We are grateful for your comments about our staff and cleanliness, and we will continue to uphold our high standards in these areas. Your feedback is invaluable to us as we seek to enhance our guests' experiences. We hope to be able to welcome you back for an improved stay. Kind regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,393 reviews 9.2/10 Location
  • 3,123 reviews 6.2/10 Room
  • 2,935 reviews 7.7/10 Service
  • 70 reviews 3.7/10 WiFi
  • 1,057 reviews 6.4/10 Cleanliness
  • 799 reviews 7.9/10 Breakfast

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