Sofitel Legend Metropole Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 3,546 reviews

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Sofitel Legend Metropole Hanoi - Image 1
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15 Ngo Quyen Street, Hoan Kiem District, 100000 HANOI, Vietnam

Description

Hotel extras

  • Award winning gastronomy, Vietnamese, French & European

  • Beautiful garden, outdoor swimming pool, spa & fitness gym

  • Perfect destination for leisure and business trips in Hanoi

  • The very best location near Opera House and Old Quarter

  • Strong character, history, tranquillity in a romantic theme

Our accommodation(s)

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Hotel location

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.025616, 105.856115

Telephone
Fax +84 24 3826 6920

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,546 reviews

TripAdvisor Rating  5.0/5  8,651 reviews

Certificate of excellence 2024

Rendezvous of World Travellers

TripAdvisor rating 5.0/5

BoysieW Couples - TripAdvisor review

How fun to finally stay at the Metropole and watch the world go by at one of its inimitable outdoor sidewalk tables. Even better if there is a gentle rain! So many people who travel have stayed here, it’s fun to join this group. But, to us the OLD section is essential to stay in. NOT the new shiny, noisy, marble laden addition. This lobby and section seem loud and raw. We preferred the old staircase up and down, a lovely walk each day to the gorgeous breakfast each morning. Very helpful concierge found me a tailor nearby to copy a few linen dresses. Great service.

The gold standard, ever so slightly tarnished

TripAdvisor rating 4.0/5

Tedstravelblogs TripAdvisor review

In downtown Hanoi this is an island of tranquillity in a sea of tumult but what makes the real difference here are the staff who have made the Metropole the apex predator in Hanoi’s hotel scene for over a century. In both service and facility, this is a class operation that, save for one irksome flaw, would be hard to fault anywhere in the world. The good: we spent one week in a Prestige suite then two one-night stays in Grand Premium rooms during a month of travel around the north. The suite (#243) was conspicuously clean, quiet, comfortable, extravagantly spacious and elegantly decorated. Everything expected was there and it all worked as expected. The super-size king bed was comfortable and the linens plush with enough pillows for each of us to find a favourite. The commodious bathroom was tastefully furnished, well-appointed and it all did what was expected of it. The included WiFi connected easily and worked well on all our devices throughout the hotel. The included breakfast was available in a couple of the hotel’s restaurants, but we opted for the Club Metropole Lounge which provided a complete and well-serviced buffet of international staples with eggs & accompaniments to order. The same Lounge offers complimentary afternoon teas and daily cocktails later in the afternoon. We dined in all of the hotel’s restaurants during our stays and the outcomes were always up to expectations – or better. Save for the considerable extra space of the suite, much the same accolades apply to both Grand Premium rooms we spent nights in. The not so good: it was hard to finger much here but the heavy duvet covers in all rooms that we stayed were excessive in Hanoi’s steamy spring weather and necessitated setting the AC temperature unduly low to ensure a comfortable sleep. The bad: there shouldn’t be anything here but the bathroom mechanisms that prevent the hotel’s toiletries from being purloined also makes them very difficult to use. Truthfully, their very inclusion is a veiled insult to the vast majority of trustworthy guests and brought to mind some hotels in China where a stocktake of your room or suite is made at checkout to ensure you haven’t made off with the furnishings. None of which we’ve ever returned to.

The personal service from all staff was exemplary! The hotel and various restaurants and bars, pool and spa were all at an amazing standard!

Customer review rating 5.0/5

Jack N. Couples - Confirmed reviews ALL

From the moment we arrived and were met by Ms Man Hoa we felt the service was the most personal and at the highest standard of any Accor or other hotel that we have ever experienced, in all of our world wide travels. It was truly memorable and we can’t wait to return.

Dear Jack N., Thank you for taking the time to share your glowing feedback about your recent stay at Sofitel Legend Metropole Hanoi. We are honored to have had the opportunity to provide you with exemplary personalized service and create a truly memorable experience for you. It brings us immense joy to hear that you found the personal service from all our staff to be of the highest standard and that Ms. Man Hoa made a lasting impression on you from the moment of your arrival. Our team takes great pride in delivering exceptional service that exceeds expectations, and we are thrilled to learn that this made your stay stand out among your world-wide travels. We are delighted that you enjoyed our hotel facilities, various restaurants and bars, pool, and spa, finding them all to be at an amazing standard. Maintaining excellence in all aspects of our guests' experiences is of the utmost importance to us, and we are pleased that you found every area of our hotel to meet your expectations. Thank you for your loyalty, and we cannot wait to welcome you back for another exceptional stay at Sofitel Legend Metropole Hanoi. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Very well located excellent stay.

Customer review rating 5.0/5

Bruce P. Couples - Confirmed reviews ALL

Very good staff especially BAO , she was very friendly and helpful . Hotel was spotless food was good . History was very interesting .

Dear Bruce P., Thank you for sharing your experience at Sofitel Legend Metropole Hanoi. We are pleased to hear that you enjoyed a very well-located and excellent stay with us. We are thrilled to hear that you found our staff, especially Bao, to be very friendly and helpful. Providing exceptional service and creating memorable moments for our guests is at the heart of everything we do, and we will be sure to pass on your kind words to Bao and the rest of our team. It's wonderful to hear that you found the hotel spotless, the food to be good, and that you enjoyed the interesting history of the property. The rich heritage of Sofitel Legend Metropole Hanoi is indeed a key aspect of the experience we offer, and we are delighted that you appreciated it. Thank you for choosing to stay with us and for taking the time to share your feedback. Your kind words motivate us to continue delivering exceptional hospitality and memorable experiences to all our guests. Thank you for your loyalty and we look forward to welcoming you back for another excellent stay at Sofitel Legend Metropole Hanoi in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Amazing Stay

Customer review rating 5.0/5

Wendy F. Solo - Confirmed reviews ALL

A beautiful hotel with attentive and welcoming staff and amazing accommodation. The beds were so comfortable and room decor was beautiful. Breakfast provided many choices both Western and Vietnamese and was delicious. The pool was great as were the staff with a huge menu available of food and drink. My stay was a wonderful and a great start to my holiday in Vietnam. One night we returned from the Water Puppet Theatre in a huge thunder storm. Your staff formed a line with umbrellas to escort us into the hotel so that we would not get wet. I would come back again.

Dear Wendy F., Thank you for sharing your wonderful feedback following your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you had an amazing stay with us and that our attentive and welcoming staff, along with our amazing accommodations, contributed to such a memorable experience. It is wonderful to hear that you found your room to be comfortable and beautifully decorated, and that you enjoyed the wide variety of breakfast choices available, featuring both Western and Vietnamese options. We are pleased to know that you were able to relax and enjoy the pool area, with a diverse menu of food and drinks to choose from. We are especially touched by your kind words regarding the exceptional service provided by our staff during the thunderstorm. We are so glad that our team was able to anticipate your needs and ensure that you were well taken care of, even in inclement weather. It is gestures like these that truly exemplify the level of service we strive to provide to all our guests. Thank you for your loyalty and We cannot wait to welcome you back for another exceptional stay and create more wonderful memories together. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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