ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,101 reviews

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ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
ibis Brussels City Centre - Image 3
ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,101 reviews

TripAdvisor Rating  3.5/5  3,561 reviews

Usual Ibis Quality

TripAdvisor rating 3.0/5

GillinghamJim TripAdvisor review

Visited Brussels for a couple of days to see Belgian friends and take in some football. Decent city centre location just a couple of hundred yards from the metro. Usual ibis decore and layout. Comfortable beds for a decent sleep. Fair breakfast on offer with both hot and cold options. Worth a stay if looking for a budget price hotel.

Enjoyed stay.

Customer review rating 4.5/5

O. O. C. Families - Confirmed reviews ALL

I will always come back. Extremely satisfied with service rendered

Bad communication

Customer review rating 1.5/5

George Business - Confirmed reviews ALL

I am a regular visitor at the hotel but this was my last time. I had made a reservation for 3 nights but since my flight was cancelled due to bad weather I called the hotel to notify them and explain that I was going to be there at the next day. I specifically asked what this would mean and if there was going to be any penalties. I was rest assured that there was no problem and that my reservation was modified to 2 days. The next morning I called again from the airport in order to confirm that everything was ok - once again I got a positive reply. To my surprise I was charged for NO SHOW. While at the hotel I tried to sort out the issue but the people at the front desk couldn’t help since the person responsible was not there. The same thing happened the next day and of course while back home, the same reply when I called.

Fab location

Customer review rating 3.0/5

Bridget G. Friends - Confirmed reviews ALL

Hairdryer did not work in the bathroom Very noisy sirens heard all night Church bells right outside hotel ringing Sunday morning soo noisy Breakfast was ok although the coffee was very strong from the machine did try every different coffee but was unable to find just a mild coffee for breakfast The toaster was useless put my toast through 4 times and was still not brown just warm.

Dear Bridget, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you found our location to be excellent, which is indeed one of the highlights that we take great pride in. We regret to hear about the inconvenience caused by the non-functioning hairdryer and the disturbances from the sirens and church bells. Please rest assured that we aim to provide a restful environment for all our guests, and we are looking into soundproofing improvements to enhance the quality of our guests' stay. Moreover, regarding the coffee strength, we will consider your preference for a milder coffee as we strive to cater to a variety of tastes. While we are glad that your overall impression of the hotel was satisfactory, we apologize for the absence of bar staff when you visited our bar area. We understand that this could impact the experience, and we are addressing this to ensure our guests always receive prompt service. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Room the size of a prison cell, hotel bar shut on Sunday evening, buffet breakfast a disappointment on Monday morning no staff to put food on display.

Customer review rating 0.5/5

P .. Couples - Confirmed reviews ALL

This is an awful hotel , rooms and bathrooms are ridiculously small, seems to be no management or staff to actually run the functions of the hotel . Returned to the hotel on Sunday evening after a day sightseeing to find bar closed at 7 pm . Got up for breakfast on Monday to find no one checking your room number and only one person stocking buffet, which was half empty at 6.45am . The whole experience was a disaster, and it was compounded by the huge costs for a 2 night stay . This truly is an hotel to be avoided.

Dear Guest, Thank you for taking the time to review your visit. We are pleased to know that you found the booking process to be straightforward. However, we are truly sorry to hear that the room size did not meet your expectations. Our rooms are designed to optimize space and comfort, in line with the contemporary style characteristic of ibis hotels. Regarding hotel management, we assure you that our team is dedicated to providing a high standard of service, and we regret if this was not evident during your stay. We acknowledge your comments on the room amenities and will consider how we can enhance the experience for all our guests, including those staying for longer periods. It is unfortunate that you were not informed about our Accor ALL loyalty program's benefits, and we will look into ensuring our members are always recognized and informed. We regret to learn that the bar was not open during your visit on Sunday evening; please note that our bar's operating hours are subject to change based on various factors. The concerns you've expressed regarding the breakfast service are disheartening, and while we strive to ensure a plentiful and varied buffet, it seems we fell short of these expectations on this occasion. Rest assured, we are committed to providing a welcoming and comfortable environment for all our guests, and we take all feedback seriously as part of our ongoing efforts to improve our service. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,982 reviews 9.6/10 Location
  • 2,408 reviews 4.3/10 Room
  • 1,446 reviews 8.6/10 Service
  • 43 reviews 7.4/10 WiFi
  • 1,681 reviews 2.9/10 Comfort
  • 761 reviews 7.4/10 Breakfast
  • 742 reviews 6.1/10 Cleanliness
  • 322 reviews 3.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.