Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,881 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,881 reviews

TripAdvisor Rating  4.0/5  2,870 reviews

Certificate of excellence 2024

Quiet and comfortable

Customer review rating 4.0/5

Tom Families - Confirmed reviews ALL

Clean, organised hotel with comfortable beds. 10min walk to nearest train station. Buffet in the hotel restaurant was great. Free mini bar items was appreciated. Only suggestion is to provide some milk for making tea and coffee in the rooms (there was a sachet of dehydrated creamer inatead). Enjoyed our stay, thank you.

Dear Tom, Thank you for taking the time to review your stay. It is heartening to hear that our efforts to provide a clean and organized environment contributed to your comfort. Our team takes great pride in the cleanliness of our hotel, and your acknowledgement is truly rewarding. We are also delighted that you enjoyed the buffet at our restaurant and found the complimentary minibar items to your liking. These touches are part of our commitment to deliver a memorable experience for our guests. However, we regret that the in-room tea and coffee making facilities did not fully meet your expectations. We appreciate your suggestion regarding the provision of milk and will consider this as we continuously seek to enhance our guest experience. Moreover, we acknowledge your preference for streaming services like Netflix on our in-room TVs. While our current amenities include Chromecast in our Privilege rooms, we are always evaluating guest feedback for future improvements. Your comments about the tranquility of Mercure Amsterdam City and the comfort of our beds are much appreciated. We are glad that these aspects of your stay were satisfactory and that our location, a short walk from the nearest train station, was convenient for your travel needs. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Poor location, dirty rooms

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Poor service, dirty rooms. Rude staff.

Dear Guests, Thank you for taking the time to review your visit. We are deeply saddened to read that your experience did not meet the high standards we strive to provide for our guests. Your comfort and satisfaction are of utmost importance to us. We regret to hear that the condition and cleanliness of your room were not up to your expectations. Our housekeeping team is committed to maintaining immaculate accommodations, and it is disheartening when we fall short of this goal. Although we cannot change the experience you've had, we take your comments seriously and view them as an opportunity to re-evaluate our room preparation process. Rest assured, we continuously aim to provide a pleasant atmosphere for our guests, and it is regrettable that we did not achieve this during your visit. We hope to regain your trust and demonstrate the true quality of our hospitality. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Justin B. Business - Confirmed reviews ALL

Clean modern room. Good buffet options. Excellent food quality in bar restaurant.

Dear Justin, Thank you for taking the time to review your stay. Your comments highlighting the clean and modern style of our rooms are much appreciated, as we strive to create a welcoming and contemporary atmosphere for our guests. The positive remarks about our buffet options and the excellent quality of food in our bar restaurant are also gratifying, and we are delighted to learn that these aspects of your stay met with your satisfaction. At Mercure Amsterdam City, we take pride in our culinary offerings and are pleased they added to the enjoyment of your visit. Mercure Amsterdam City is committed to providing an exceptional experience for every guest, and it's rewarding to know we've succeeded during your stay. We eagerly anticipate your next visit, where we hope to exceed your expectations once more. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

A lovely Hotel

Customer review rating 5.0/5

Anil Friends - Confirmed reviews ALL

From check in to check out, everything about this hotel was lovely. The rooms were clean and well kept and just the ambience of the hotel was very nice.

Dear Anil, Thank you for such a great review. We are thrilled to hear that the ambience of Mercure Amsterdam City contributed to a lovely experience during your stay. Our team takes great pride in maintaining a welcoming atmosphere and ensuring that our rooms are clean and well-kept for all our guests. It is gratifying to learn that your interactions at check-in and check-out were seamless, reflecting our dedication to excellent service. Your commendation serves as an encouragement to us as we strive to provide a memorable stay for every guest. Once again, thank you for your kind words. We look forward to the opportunity of hosting you again. We look forward to a return visit from you in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Overall, the ambience of the hotel is good. Customer service was great. Apart from breakfast which was very nice, I wasn't so impressed with other meals.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The room was cold at night, the heater couldn't be adjusted. It seemed auto-set at 21.9 °C Wait time for the elevator, especially in the mornings was long.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that the ambience of our hotel met your expectations, and that our customer service was to your satisfaction. It is also pleasing to note that you found our breakfast offerings to be very enjoyable. However, we regret to hear that the room temperature did not provide the warmth you desired. We strive to ensure each guest's comfort, and although our heating system allows individual temperature control, we understand that sometimes additional adjustments may be necessary. We will certainly look into this matter to prevent similar experiences in the future. In regards to the television channels, we offer a selection that typically satisfies most of our guests, but we appreciate your desire for more variety and will consider this feedback as we continually aim to improve our services. Additionally, we apologize for any inconvenience caused by the wait times for our elevators, especially during peak hours, and we are exploring ways to alleviate this during busy times. We are gratified to hear that the overall experience met with your approval and we thank you for highlighting aspects such as our customer service and breakfast. At Mercure Amsterdam City, we are committed to providing a welcoming and comfortable environment for all our guests. We hope to welcome you back. All the best, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,579 reviews 7.2/10 Location
  • 2,319 reviews 7.5/10 Room
  • 2,084 reviews 8.4/10 Service
  • 37 reviews 6.5/10 WiFi
  • 1,069 reviews 8.4/10 Breakfast
  • 1,059 reviews 6.8/10 Cleanliness
  • 482 reviews 5.1/10 Food
  • 458 reviews 9.4/10 Vibe

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