Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,446 reviews

Best price
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Mercure Hotel Severinshof Koeln City - Image 1
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Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Telephone
Fax +49 221 2013666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,446 reviews

TripAdvisor Rating  4.0/5  1,571 reviews

Certificate of excellence 2023

Expected much better

Customer review rating 2.0/5

Jansen Families - Confirmed reviews ALL

Unfortunately not the very best experience. Several factors. Room smelly when entered. Room was too hot. Reception said it was fixed but it was not. they offered another room for the 1 last night but we had to vacate the present room. It was 11pm. The room was not cleaned properly. The coffee/tea cups & used tea bags were not removed. I parked in the hotel. On the day of check out, I paid for the parking & shortly left. However the parking barrier did not open after scanning the ticket. Rang for help via the intercom. the reception told us to reverse back & try again. I asked to open the barrier but she didnt & insisted that we reverse back. As u know it is a sharp turn & with a bigger car difficult to manoever. Again pressed the intercom. This time no one answered & it was shut off!!! Had to go back to the reception after which they opened the barrier. This is really unacceptable. I have never experienced this at any parking, even public, let alone a private parking like this one.

Dear Mr. Z., We sincerely apologize for the multiple issues you encountered during your recent stay with us. It deeply troubles us to hear about the room odor, temperature discomfort, and cleanliness concerns you faced. Additionally, we are truly sorry for the inconvenience you experienced with the parking barrier malfunction and the lack of prompt assistance from our reception team. Your feedback is invaluable to us, and we will address these issues with our team to ensure immediate improvements are made. Please rest assured that your experience does not reflect our usual standards of service, and we are committed to rectifying these shortcomings. We understand the frustration and inconvenience this may have caused you, and we appreciate your patience and understanding. Should you decide to give us another chance, we would be honored to welcome you back and provide you with the exceptional experience you deserve. Once again, we apologize for falling short of your expectations, and we thank you for bringing these matters to our attention. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Disappointing Experience at Mecure Hotel Severinshof

Customer review rating 0.5/5

Garret Families - Confirmed reviews ALL

Upon our arrival last weekend, we were met with several issues that greatly tarnished our stay. Firstly, despite having arranged for an early check-in and driving four hours to reach Köln, we were rudely informed by a young gentleman with a beard at the reception that check-in was only available at 3 PM. Despite providing evidence of our prepayment for early check-in, he dismissed us without any consideration or apology for the inconvenience caused. Furthermore, upon entering our room, we were greeted by a foul odor of human body sweat, indicating that the sheets and pillows had not been changed since the last guests departed. This lack of cleanliness was utterly unacceptable and made our stay incredibly uncomfortable. Later, when we attempted to dine at the hotel restaurant due to inclement weather and the presence of our four-month-old baby, we were once again met with rudeness from the older, overweight gentleman managing the restaurant. He insisted that reservations were required, contradicting the information provided to us earlier that the restaurant operated on a walk-in basis. This inconsistency and his dismissive attitude towards us left us feeling disheartened and unwelcome. During the checkout process, the indifference displayed by the young staff member handling our concerns was particularly distressing. Despite voicing our grievances, she appeared disinterested and failed to acknowledge our complaints adequately. This lack of professionalism only served to exacerbate our already disappointing experience.

Dear Mr. R., Thank you for providing us with detailed feedback regarding your recent stay at our hotel. Firstly, we sincerely apologize for the inconveniences you encountered during your visit. We assure you that our bed linens and pillowcases are always changed before the arrival of each guest. Nonetheless, we take your complaint seriously, and we are glad that we could promptly offer you a room change to ensure a more pleasant experience. Regarding the situation at the bar, we regret any misunderstandings and inconvenience caused by the communication. It is our standard practice that no reservations are required for access to the bar. However, we will ensure that our staff communicates clearly to avoid such confusion in the future. Please be assured that we have addressed each of your concerns with the respective departments for further review and improvement. We sincerely hope to have the opportunity to welcome you back as our valued guest and provide you with a seamless and enjoyable experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very good, friendly staff and reasonable prices for food and drinks

Dear Ms I., Thank you for your kind words about Mercure Hotel Severinshof. We're delighted to hear that you enjoyed our convenient location and found our staff to be very good and friendly. It's fantastic to know that you found our prices for food and drinks reasonable and that you particularly enjoyed the delicious sea bass evening meal. We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay. Warm regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Great hospitality from the Mercure hotel

Customer review rating 4.5/5

Sz… Business - Confirmed reviews ALL

I had a pleasant stay at the Mercure Hotel in Cologne. The accommodations were comfortable, and the service was excellent. The only downside was the absence of English sockets or adapters for charging my laptop and phone, which was a minor inconvenience. Overall, a very good experience

Dear Mr. B., Thank you for your kind words regarding your recent stay at Mercure Hotel in Cologne. We're thrilled to hear that you had a pleasant experience and found our accommodations comfortable with excellent service. We apologize for the inconvenience caused by the absence of English sockets or adapters for charging your devices. Your feedback is valuable to us, and we will take it into consideration for future improvements. We appreciate your understanding and hope to have the pleasure of welcoming you back for another great experience in the future. Warm regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Good stay

Customer review rating 4.0/5

Christian Couples - Confirmed reviews ALL

We staid one night in cologne, everything was good. Thank you.

Dear Mr. G., Thank you for choosing to stay with us during your visit to Cologne. We're delighted to hear that you had a good experience overall. S hould your travels bring you back to the area, we hope to welcome you again for another pleasant stay. Safe travels! Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,354 reviews 9.1/10 Location
  • 1,884 reviews 7.4/10 Room
  • 1,681 reviews 8.3/10 Service
  • 39 reviews 8.2/10 WiFi
  • 1,091 reviews 9.2/10 Breakfast
  • 863 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.