Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.2/5 2,632 reviews

Best price
guarantee
Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
Novotel Brussels off Grand Place - Image 3
Novotel Brussels off Grand Place - Image 4
120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,632 reviews

TripAdvisor Rating  4.0/5  3,501 reviews

Certificate of excellence 2024

The Place to Be

TripAdvisor rating 5.0/5

Camille S TripAdvisor review

The location is perfect, near everything and many restaurant options. Right next to the Smurf store, this busy hotel gets it right. Nice rooms, (ours had a view) and a terrific breakfast. The bathroom was modern and the towels and bedding were up market. Terry robes, too. If I return to Brussels, I'll return.

Dear Camille, Thank you for such a positive review. We are delighted that our central location provided you with the convenience you needed to explore the city and its numerous dining options. It brings us great pleasure to know that the room, along with its view, met your expectations and contributed to a pleasant stay. Our team takes pride in offering a comfortable and well-appointed environment, and it's heartening to hear your appreciation for the modern bathroom, upscale towels, bedding, and the terry robes provided. The breakfast at Novotel Brussels Off Grand Place is indeed a highlight, and we're glad that you enjoyed the extensive selection available. Our aim is always to provide an exceptional start to the day for our guests. Thank you once again for choosing our hotel for your stay in Brussels, and for your positive remarks. It is feedback like yours that motivates us to continue delivering a high level of service to our valued guests. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Well located, kind staff, clean

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent service and experience like always.

Dear Guest, Thank you for this great review. We are thrilled to hear that our location provided the ideal base for your visit to Brussels and that our team's dedication made a lasting impression on you. Our commitment to maintaining a clean environment is something we take great pride in, so your recognition of our cleanliness standards is particularly gratifying. It is always encouraging to hear from guests who have had an excellent service experience with us, as we strive to create memorable stays. Rest assured that the entire team at Novotel Brussels Off Grand Place is dedicated to ensuring our guests feel well-cared for throughout their visit. We look forward to the pleasure of welcoming you back in the future, ensuring another stay that reflects the high standards you have come to expect from us. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Okay

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is truly rewarding to learn of your high satisfaction with our hotel's cleanliness, a testament to our team's dedication to maintaining Novotel Brussels Off Grand Place's standards. While we notice your neutral stance on our loyalty program and sustainability initiatives, we are continuously working on enhancing our services and appreciate your input as it helps us to improve. Your willingness to recommend us is highly encouraging, and we thank you for your positive rating. This kind of feedback motivates us to continue providing exceptional experiences to all our guests. The entire team looks forward to welcoming you back. Kindest regards, Jurgen Van der Haegen, General Manager

Great location.convenient, reasonable price

Customer review rating 4.5/5

T. Families - Confirmed reviews ALL

Nice

Dear T., We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you appreciated our central location and found it to be convenient for your visit to Brussels. It is our pleasure to offer a prime position close to the Grand-Place, making it easier for our guests to explore the city. Our team at Novotel Brussels Off Grand Place is also thrilled to learn of your satisfaction with our cleanliness standards and sustainable development efforts. We take pride in maintaining a high level of service while being mindful of our environmental impact. Furthermore, as a member of ALL – Accor Live Limitless loyalty programme, we are grateful for your positive feedback and high recommendation of our loyalty programme to others. It's rewarding to know that our commitment to guest recognition and value resonates with you. Lastly, we are glad you found our pricing reasonable, which complements the positive experience that we strive to provide to all our guests. Your kind words affirm our dedication to offering value alongside quality service. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Great location

Customer review rating 4.0/5

Oisin Families - Confirmed reviews ALL

Location is fantastic. Only minutes walk away from Grand Palace and the Central station. Loads of restaurants nearby too. The room was spotless, great shower and very comfortable beds. Only downside was breakfast. Hot option was cold and coffee wasn’t great either. Overall great stay and would recommend this hotel.

Dear Oisin, Thank you for taking the time to review your stay. We are thrilled to hear that you enjoyed our prime location, just a short walk from the Grand Palace and the Central station, surrounded by numerous dining options. We regret to hear that the breakfast did not meet your expectations, particularly regarding the temperature of the food and the coffee. We strive to provide a delightful dining experience, and your comments are valuable to us in ensuring that our standards are consistently met. Please accept our apologies for any inconvenience. It is pleasing to know that the cleanliness of the room and the shower facilities were to your satisfaction, and that you found the beds very comfortable, contributing to a restful night's sleep. Our team takes great pride in maintaining our rooms to the highest standards of cleanliness and comfort for our guests. We appreciate your positive remarks about being a member of the ALL – Accor Live Limitless loyalty programme and your willingness to recommend us. Your endorsement is truly rewarding for our team. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,761 reviews 9.7/10 Location
  • 1,542 reviews 7.4/10 Room
  • 1,327 reviews 7.9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 834 reviews 8/10 Breakfast
  • 559 reviews 7.6/10 Cleanliness
  • 358 reviews 4.7/10 Amenities
  • 331 reviews 6.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.