Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.2/5 1,401 reviews

Best price
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,401 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Certificate of excellence 2024

Good stay

TripAdvisor rating 4.0/5

Velvon A Couples - TripAdvisor review

Stayed for 2 nights. Reception staff is helpful and welcoming. Room was good and comfortable bed. Window opens full (this was an advantage for us) and a fan was provided on request. Clean room and bathroom. Size of the room and bathroom is decent. Bathroom and toilet are separate. Jay Jay at restaurant is super amazing and loved his service. Hotel is slightly away from the city centre (about 1.5kms) and nothing around the hotel. Enjoyed our stay.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our reception staff made a good impression with their helpful and welcoming demeanor, and it's wonderful to know that the comfort of your room and bed contributed positively to your experience with us. While we are pleased that you enjoyed the option to fully open the window and the additional fan provided, we regret to hear that our location did not fully meet your expectations. Novotel Maastricht is indeed a short distance from the city center and we hope this allowed you a pleasant opportunity to explore the surrounding areas. We also take pride in the cleanliness of our accommodations, ensuring that every guest has a tidy and well-maintained space throughout their stay. It is particularly gratifying to learn that Jay Jay's service at our restaurant left a lasting positive impact on your dining experience. We strive to offer exceptional service and it seems we have succeeded on this occasion. Although our hotel is set a bit away from the hustle and bustle, we trust that the tranquility of our location contributed to an overall enjoyable stay. We hope to welcome you back. All the best. Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

Good room.

Customer review rating 3.5/5

Roberto F. Business - Confirmed reviews ALL

The room was good and clean. The breakfast was ok. The only negative aspect was the smelling in the corridor and the stairs (I always take the stairs).

Dear Roberto, Thank you for taking the time to review your stay. It is heartening to know that you found the room to be good and appreciated the cleanliness. We take pride in providing well-maintained accommodations for our guests. We regret, however, to hear about your experience with the odor in the corridor and stairs. Please rest assured that we strive to maintain the highest standards of comfort and hygiene throughout all areas of our hotel, and we will look into addressing the issue you've reported. While we are glad that the breakfast was satisfactory, we understand that there's always room for improvement and will consider your feedback for future enhancements. We are looking forward to welcoming you again. All the best! Team Novotel Maastricht Tel +3… fr…

Bed bugs

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

We had a room with bed bugs and this was very unpleasant. The rest of stay was oke.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know you are a member of our ALL – Accor Live Limitless loyalty programme and we thank you for your continued trust in our brand. However, we are genuinely concerned to hear about your discomfort due to the presence of bedbugs. Please be assured that we maintain rigorous standards of cleanliness and care deeply about the well-being of our guests. While we do not have a recurring issue of this nature, we will certainly look into your comments with the utmost attention. Regarding the speed of our internet connection, we regret to hear that it did not meet your expectations. We strive to provide reliable services and will review this feedback with our team to ensure our guests can remain well-connected during their stay. In reference to our sustainable development initiatives, while you have not provided specific feedback, we are committed to continuous improvement in our eco-friendly practices and appreciate any future suggestions you may have. We hope we can welcome you back in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

Easy to reach

Customer review rating 4.0/5

Maria Families - Confirmed reviews ALL

My favourite food is fried bacon in Novotel Maastricht

Dear Maria, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that your status as an Accor Plus member has been beneficial for you, and it is our pleasure to have members such as yourself stay with us. We are also pleased to see that you find our cleanliness standards and commitment to sustainability to be commendable. However, we regret any inconvenience you may have experienced regarding the ease of access. We constantly strive to ensure that our guests find our hotel easily accessible and we will look into ways we can improve this aspect. We are also sorry to hear that you were not offered a room upgrade. Please rest assured that availability for such perks can sometimes be limited, but we always endeavor to provide our loyal guests with the best possible experience. Your high recommendation of our loyalty program to others is greatly appreciated, and we are glad that you were satisfied with the level of recognition you received as an ALL member during your stay. The enjoyment of your welcome drink and amenity is also gratifying to hear. Our team takes pride in offering these special touches to enhance our guests' experiences. We also note your positive feedback on in-room dining, and we are thrilled that we met your expectations in this service area. At Novotel Maastricht, we cherish your patronage and are always eager to attend to your preferences, such as your fondness for fried bacon which our restaurant is known for. We take pride in our culinary offerings and are pleased they have left a lasting impression. We hope to welcome you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great experience, with nice and friendly stuff And they are very helpful and kids friendly The breakfast buffet is great as well The idea of kids playing area is great

Dear Guest, Thank you for this review of your time at our hotel. We are delighted to hear that you had a great experience with us and that our staff's friendliness and helpfulness stood out during your visit. It is gratifying to know that our efforts to create a welcoming and supportive environment for families were appreciated, and that our breakfast buffet met your expectations. Furthermore, we are thrilled to learn that the kids' playing area was a hit, contributing to a more enjoyable and relaxing stay for both you and your children. It would be a pleasure to welcome you back on another occasion. Best wishes, Team Novotel Maastricht Tel +3… fr…

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Other web-users rate our hotel

  • 488 reviews 8.1/10 Location
  • 1,050 reviews 6.2/10 Room
  • 1,021 reviews 8.3/10 Service
  • 11 reviews 6.8/10 WiFi
  • 684 reviews 8/10 Breakfast
  • 395 reviews 6.8/10 Cleanliness
  • 317 reviews 4.6/10 Food
  • 265 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.