Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.0/5 2,638 reviews

Novotel Lisboa - Image 1
Novotel Lisboa - Image 2
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Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,638 reviews

TripAdvisor Rating  4.0/5  3,665 reviews

Too expensive for what you get

Customer review rating 2.0/5

Gabriel Families - Confirmed reviews ALL

The rooms look very dirty and old, the carpet was fully of stains. The renovation works make impossible staying in room after 10 o' clock.

Dear GABRIEL S., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

It is my preferred hotel in Lisbon

Customer review rating 4.0/5

Paulo J. T. Business - Confirmed reviews ALL

I was a little disappointed that The works going on were not advised in advance and the extend of it. After arriving very late in the evening, next day I needed a rest and there was bery loud and reverberating pressure hammering right under my room . HOwever, the hotel arranged for me to move to the Mercure down the road.

Dear PAULO JOAQUIM T., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

Unsatisfied with my whole stay

Customer review rating 0.5/5

R.a Families - Confirmed reviews ALL

I’ve stayed at other Novotel hotel, and this one is my least favorite. First, we’re not close to any stores to purchase any waters, which is fine because that’s just the location of the hotel. But the hotel charge for any water or sodas in the fridge knowing that. The other places I’ve been give you daily water and drinks. 2. Customer Service was just not that great here. It didn’t feel welcoming. 3. The hotel seems very old, and so much sounds got through. You can hear children crying or running around. No one to regulate or ask parents to be mindful. I’m a parent of two young children, so I know how important it is to be respectful of others in a shared space. 4. Our room was not very clean. It was very dusty and things didn’t work well. When we spoke with receptionists, they said unfortunately that’s how it is here. 5. It truly felt like a 2 star hotel. I don’t recommend it.

Dear AYISAT R., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

Poor maintenace

Customer review rating 3.0/5

Simon A. Families - Confirmed reviews ALL

For the 3 nights stay we changed 3 rooms. First room was with very strong smell of the sigarets, second room was not maintained at all. Mold on bathroom walls, dirty sheets, broken lamps, broken toilet accessories, broken windows... The last room was assigned as a renovated one, but even here, the door was not closing properly and the phone was not working. I understand that Novotel is not 5 star hotel, but around all the Accor hotels I stayed at, Lisbon one is definitely the worst and not worth its money.

Dear SIMON A., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Monteiro Reception

Too much noise

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Construction noise, planes noise, cars noise, neighbors noise 🤯

Dear FABRICE T., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

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Other web-users rate our hotel

  • 1,335 reviews 7.6/10 Location
  • 2,403 reviews 5.1/10 Room
  • 1,757 reviews 7.8/10 Service
  • 177 reviews 3.7/10 WiFi
  • 1,505 reviews 4.4/10 Comfort
  • 1,497 reviews 8.7/10 Breakfast
  • 880 reviews 4.6/10 Cleanliness
  • 592 reviews 4.9/10 Amenities

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.