Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,331 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,331 reviews

TripAdvisor Rating  4.0/5  5,502 reviews

Adequate hotel - staff training issues. Try harder Novotel/Accor !

TripAdvisor rating 3.0/5

phillipgO8459HB TripAdvisor review

Choir singing in massed choirs event at Royal Albert Hall, so it was a block booking. Rooms adequate, good breakfast, hotel facilities generally acceptable, handy for Tube. However, on checking in, twice we were given room keys, on arrival at the rooms, there were already guests in the rooms - most embarrassing. On third attempt, Duty Manager came with us to check third room - this time, there was no-one there. Given vouchers for two drinks each, inadequate for the stress after long coach ride from South Wales to London. On journey home, found that an important item had been mistakenly left in our room. Only one number to contact hotel Reception. This number rang and rang - a few times receiver picked up then quickly put back down again. Sent e.mail - no response. It took from Sunday to Tuesday evening to get an acceptable response. Purse was found, after 30 mins!

Good location near to the tube station and high street.

Customer review rating 4.0/5

David W. Business - Confirmed reviews ALL

Enjoyed the roominess of the reception area, dining place , and the outdoor spaces / terrace ideal for socialising.

Dear W., Thank you for taking the time to review your stay. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated our efficient service. We are looking forward to welcoming you again. All the best! Odhi Johanes, Senior Guest Relations

Wonderful

Customer review rating 5.0/5

Kim T. Families - Confirmed reviews ALL

From booking through to arrival and check in friendly and fast. Room was excellent. Our meal though in the restaurant was somewhat not as good. Service was slow and not very welcoming. Food was however beautiful. The whole experience had been really good thank you

Dear Kim, Thank you for such a positive review. We are thrilled to hear that our front desk team made a positive impression on you with their professionalism and friendly demeanor. We do, however, apologise for the service you received in our restaurant. It would be our pleasure to have you return on another occasion. Very best wishes, Odhi Johanes, Senior Guest Relations

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good location for my Hammersmith area business needs, good quality service

Dear Guest, Thank you for taking the time to review your stay. We are delighted to hear that our central location in Hammersmith and our commitment to quality service met your business needs. It is always our intention to provide a convenient and comfortable experience for our guests. We have taken note of your valuable comments regarding the efficiency of our check-in process for group bookings and the implementation of online payment options. We are continually exploring ways to enhance our guest experience and your feedback is instrumental in guiding our improvements. Rest assured, the team here is dedicated to ensuring a swift and welcoming start to your stay. It is heartening to know that our environmental initiatives resonate with you. We believe in offering our guests the option to participate in our sustainability efforts, and we're glad that this choice added to the satisfaction of your stay. Thank you once again for choosing Novotel London West. Your insights are appreciated and will certainly play a role in our ongoing efforts to elevate the guest experience. We are looking forward to welcoming you again. All the best! Odhi Johanes, Senior Guest Relations

Excellent

TripAdvisor rating 5.0/5

Junia M Friends getaway - TripAdvisor review

The hotel located at a well known area of Hammersmith, Arrived at the hotel a bit early and the staff did early check in with a smile. Room had all the facilities i needed, The Mirrors bar had all the good vibes which i needed for a Friday evening. Overall Excellent

Dear Junia, Thank you for such a positive review. It is wonderful to hear that our location in the heart of Hammersmith added value to your stay and that the proximity to local attractions and transport was convenient for you. The team at Novotel London West is delighted that we could accommodate an early check-in, ensuring a smooth start to your experience with us. We are also pleased that the vibes at our Mirrors bar set the right tone for your Friday evening, contributing to an overall excellent stay. We continually strive to create memorable moments for our guests, and it seems we have succeeded during your visit. It would be our pleasure to have you return on another occasion. Very best wishes, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 2,053 reviews 9.3/10 Location
  • 3,050 reviews 5.9/10 Room
  • 2,944 reviews 7.6/10 Service
  • 59 reviews 7.3/10 WiFi
  • 1,294 reviews 8.1/10 Breakfast
  • 1,219 reviews 5.7/10 Cleanliness
  • 812 reviews 5.2/10 Vibe
  • 57 reviews 8.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.