Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,327 reviews

Best price
guarantee
Novotel London West - Image 1
Novotel London West - Image 2
Novotel London West - Image 3
Novotel London West - Image 4
1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,327 reviews

TripAdvisor Rating  4.0/5  5,503 reviews

Conveniently located and good overall stay

Customer review rating 4.0/5

Wt Families - Confirmed reviews ALL

Reception staff are friendly and helpful. Easy check in process. Room is clean and reasonably modern. Only minor pain was that the toilet flush is old and you need to pull the lever hard to flush.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements. We understand that the bathroom layout was not what you expected and apologise for any inconvenience. The entire team looks forward to welcoming you back. Kindest regards, Kanny Diarra, Guest Relations Executive

Bon séjour

Customer review rating 5.0/5

Leonid K. Business - Confirmed reviews ALL

Excellent service and well situated hotel...

Dear Leonid, Thank you for such a great review. We are thrilled to hear that you found our location to be convenient and our high standards met your expectations. We look forward to a return visit from you in the future. Best wishes, Odhi Johanes, Senior Guest Relations

Customer review rating 3.0/5

Cedric F. Business - Confirmed reviews ALL

The experience was ok but was degraded at the end by someone at reception who messed up with the laundry. Laundry was not delivered. I was not informed and I have been told I was not answering the phone. Do I need to wait in the room all day to get my lawn dry ?? Can’t I pay during check out. Staff was rude It was a bad experience

Lovely comfortable hotel

Customer review rating 5.0/5

Ian Couples - Confirmed reviews ALL

The staff were very friendly and super helpful. Nice chilled vibe but professional too.

Dear Ian, Thank you for taking the time to review your stay. We are delighted to learn that your membership with the ALL – Accor Live Limitless loyalty programme enhanced your experience and that the recognition you received as a Classic status member met your expectations, culminating in a complimentary upgrade. This is a testament to our commitment to reward our loyal guests. However, we regret to hear that the temperature of our food selection did not quite match the high standards we aim to provide. We continuously strive to deliver the best dining experiences, and we appreciate you bringing this to our attention. It brings us immense pleasure to know that our staff across all services made a significant impact on your satisfaction. From check-in to room service, we take pride in our team's efforts to offer a friendly and professional environment. The cleanliness of our rooms is also a top priority, and your commendation confirms our dedication to maintaining impeccable standards. Furthermore, we are thrilled that our bar staff's hospitality and our diverse drink options contributed positively to your stay. We are looking forward to welcoming you again. All the best! Kanny Diarra, Guest Relations Executive

Good standard room

Customer review rating 3.5/5

Daniela F. Couples - Confirmed reviews ALL

The hotel is lovely, nice rooms, clean and well decorated. Very quiet despite being in a busy location. However, I was very disappointed of the service received at checkout. It took 20 minutes for the girl to complete the checkout and she made a grave mistake by charging us for the car park twice. She charged the card we used to pay at check in and then she also took a payment from another card. Luckily I checked the account and realised that a payment for £16.50 was taken from the checked in card as well from the card she asked me to pay for at checkout. I had to phone the hotel and the gentleman was very efficient and sorted it for us. The girl at checkout was rude and arrogant, she was looking down on the computer not telling us why she was taking so long, when I asked if there was a problem, she didn't even make eye contact and rudely said, no why would there be a problem? And I replied because she was taking so long, she didn't even acknowledge my comment nor apologise. Needless saying that we will not choose this hotel next time we are staying in the area. Customer Service is very important to me, sorry. Daniela F.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,046 reviews 9.3/10 Location
  • 3,032 reviews 5.9/10 Room
  • 2,928 reviews 7.6/10 Service
  • 58 reviews 7.7/10 WiFi
  • 1,283 reviews 8.2/10 Breakfast
  • 1,206 reviews 5.8/10 Cleanliness
  • 56 reviews 8.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.