Mantra Bunbury Lighthouse 4 stars

Dear Heidi, Thank you for taking the time to share your detailed feedback following your recent stay. We’re pleased to hear you enjoyed the convenient location, ocean views, and found parts of our team to be friendly and helpful, particularly at check-in and during breakfast service. Your kind comments will certainly be shared with them. However, I’m very sorry to hear about the issues you experienced with your initial room, including cleanliness concerns, the bathroom odour, and the non-functioning toilet. This is not the standard we aim to provide, and I understand how disappointing this would have been upon arrival. I also regret the inconvenience caused by the need to relocate and the impact this had on your stay. We are further sorry for the inconvenience regarding the spa heater being out of service and appreciate your feedback regarding staff service consistency, which will be followed up with the relevant teams to ensure improvements are made. Your comments are extremely valuable and will be used to assist us in improving both our facilities and guest experience. Thank you again for your feedback, and we do hope to have the opportunity to provide you with a more seamless stay in the future. Warm Regards, Liezel Bangayan Guest Service Agent

Dear Shannon, Thank you for taking the time to share your feedback following your stay. I’m very sorry to hear that your experience did not meet expectations. We regret the issues you encountered with noise during the storm, particularly the disturbance caused by the damaged shade sail. Please rest assured this has been raised with our maintenance team for urgent review and rectification. We also apologise that the restaurant was closed during your stay and that the spa was not operational. We understand how these facilities contribute to the overall guest experience, and we regret the inconvenience this caused. Your comments regarding the room presentation and recent updates have also been noted and will be shared with management as part of our ongoing improvement efforts. Thank you again for your feedback. We appreciate the opportunity to improve and hope to provide you with a more comfortable stay in the future. Warm Regards, Liezel Bangayan Guest Service Agent

Dear John, Thank you for taking the time to share your feedback following your recent stay. I’m sorry to hear that your experience did not fully meet expectations. Please accept our apologies for the maintenance issues you encountered with the toilets in both rooms and the inconvenience this caused. I also regret that the condition of the hotel and bathroom facilities impacted your stay. Your comments have been shared with our maintenance and management teams to ensure these issues are addressed promptly and to prevent recurrence. We are also reviewing the areas you highlighted to improve overall guest comfort. On a positive note, I’m pleased to hear that our team was friendly and welcoming during your stay, and I will be sure to pass this on to them. We appreciate your honest feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Warm Regards, Liezel Bangayan Guest Service Agent

Dear Ross, Thank you for your feedback. We’re delighted you enjoyed our great location. We appreciate you taking the time to share your experience and hope to have the opportunity to welcome you back again for another pleasant stay. Warm Regards, Liezel Bangayan Guest Service Agent

Dear Kaushal, Thank you for taking the time to share your feedback. I’m very sorry to hear about the cleanliness issues you encountered with the quilt and chair, as well as your disappointment with the overall value of your stay. This is certainly not the standard we aim to provide at Mantra, and I understand how frustrating this experience must have been. Your comments regarding housekeeping and room presentation have been shared with our team for immediate review and follow-up. We will be addressing this directly to ensure the appropriate checks are reinforced. We also regret that the ocean view room did not meet your expectations in terms of value, and your feedback will be considered as part of our ongoing service review. Thank you again for bringing these matters to our attention. Warm Regards, Liezel Bangayan Guest Service Agent