Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,272 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,272 reviews

TripAdvisor Rating  4.1/5  4,655 reviews

Customer review rating 0.5/5

David R. Families - Confirmed reviews ALL

We stayed at Peppers Kingscliff a few years ago and loved it, so we decided to come back. We were very disappointed this time and will not be returning. From the time we arrived to the time we left there were problems including: 1. One staff member at the front desk in the middle of the day for checkin with a long queue. 2. Our room was at the end of a corridor with a bad smell, carpet in the corridor not vacuumed. 3. Aircon leaking and dripping water all over the floor. 4. Wooden floor boards , couch and living area totally worn and tired. Wooden floor boards lifting and have not been repaired. Sink in bathroom chipped, which is dangerous for kids. Couch was dirty and we ask for a bed sheet to put over it. Bathrooms worn and tired. 5. Room cleaning late in the day at inconvenient times. 6. Front door was half painted and there was a big hole in the ceiling above the entrance to our room. 7. Door stops to our interleading rooms kept being removed. This was very inconvenient and we had to ask multiple times for them to remain in place for the duration of our stay. The fact the rooms are not owned by Peppers is a fundamental flaw to the business model. How can you maintain a level of service if you don’t have control of maintenance and spend to up keep the properties?

Dear David, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent stay did not meet your expectations, especially given your positive experience with us previously. Please accept our sincere apologies for the issues you encountered with staffing, room condition, maintenance, and cleanliness. Your comments have been shared with our management and relevant teams, as they highlight areas that require immediate attention. We regret that we were unable to provide the level of service you rightfully expected and appreciate you bringing these concerns to our attention. Kind regards, Manager On Duty

Customer review rating 2.0/5

Alain H. Families - Confirmed reviews ALL

The resort needs updating as no where near the quality of a four star hotel or other Peppers.

Dear Alain H., Thank you for your feedback regarding your recent stay. We regret to learn that you found our facilities did not meet your expectations of quality. Your comments are valuable, and we appreciate your insights as we strive to enhance our guests' experiences. warm regards Peppers Salt Resort & Spa Kingscliff

Customer review rating 5.0/5

Nanci H. Solo - Confirmed reviews ALL

Exceptional staff service.

Dear Nanci H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff service exceptional and enjoyed a relaxing experience at our resort. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Sam - Area Front Office Manager

Customer review rating 3.5/5

Joe S. Couples - Confirmed reviews ALL

Clean and well maintained. Unfortunately it room was at the very end a wing with no view. For the money I expected more. Far too many screaming kids for our liking. Staff were ok but found that walking past main reception they only acknowledged you if you spoke and said hello first.

Dear Joe S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the resort clean and well maintained. We apologize for any inconvenience caused by the location of your room and understand your desire for a more favorable view. We also appreciate your input regarding the atmosphere and staff interactions, as guest experiences are important to us. Your comments will be taken into consideration as we strive to enhance our services. warm regards Peppers Salt Resort & Spa Kingscliff

Customer review rating 1.5/5

Renae S. Families - Confirmed reviews ALL

The resort is run down, it is in need of refurbishment. The blinds in the rooms are covered in mould which is a serious health hazard. The main areas including the pool and pool furniture need an upgrade. The whole resort is very tired.

Dear Renae S., Thank you for sharing your feedback regarding your recent stay. We sincerely regret that the condition of the resort did not meet your expectations. Your comments regarding the maintenance of the rooms and common areas will be taken into serious consideration as we continually strive to enhance our facilities. warm regards Peppers Salt Resort & Spa Kingscliff

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Other web-users rate our hotel

  • 636 reviews 9.3/10 Location
  • 1,455 reviews 5/10 Room
  • 1,006 reviews 5.2/10 Service
  • 22 reviews 4.7/10 WiFi
  • 556 reviews 3.4/10 Cleanliness
  • 535 reviews 8.3/10 Pool
  • 518 reviews 5.1/10 Amenities
  • 514 reviews 5.1/10 Comfort

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