Mantra Esplanade Cairns 4 stars

Customer review rating (ALL Rating) 4.4/5 1,807 reviews

Best price
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Mantra Esplanade Cairns - Image 1
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53 57 The Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

Our accommodation(s)

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
Australia

GPS:-16.921305, 145.777742

Telephone
Fax +61 7 4046 4242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,807 reviews

TripAdvisor Rating  4.0/5  2,569 reviews

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The room was spacious, everything was clean, great location, staff very friendly and approachable. Negative: very strict on early check in and nowhere to sit comfortably and work while waiting for the time between my flight in and my meeting.

Dear Ali, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us. We apologize for any inconvenience regarding the early check-in policy and seating arrangements. Your comments are valuable to us and will be shared with our team. Tiago Cunha Front-Office Manager

Very disappointing

Customer review rating 0.5/5

Ant Families - Confirmed reviews ALL

Room was nothing like the pics on the net. Room for 3 adults people only to find a fold sofa mattress for the third person was now way was going to be adequate. Room was very run down with old dirty furniture. Asked for another room but hotel was booked due to Ironman. Went as far as look for a different hotel but no luck. Was in formed by the staff that they can not control the furniture in the room as they are own by a third person ( bit of a cop out if you ask me). Sorry Mantra but if you’re going to put your name on the hotel you must have some standards to go by, for all I know if I book a room again (sorry but I won’t on principle) there could have been a tent in the room. ( come on please!) Staff did try to help but was just going to cost more. Better explanation is needed in the description of the room especially if someone else own the room in your building. Mantra hope you take this on as constructive criticism if your selling and showing a pic of a 👟 don't give a out a 🩴. Especially if you have third parties involved.

Dear Antonio, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your stay. We understand your concerns regarding the room not meeting your expectations based on the online pictures. Unfortunately, during peak events like Ironman, room availability can be limited, affecting our ability to accommodate room change requests. Your comments about the room description will be shared with the relevant team for improvement. We value your constructive criticism and will strive to enhance our communication regarding room ownership details. Your feedback is essential for us to uphold the standards expected from the Mantra brand. We regret that your experience did not meet your expectations and hope you would reconsider staying with us in the future. Tiago Cunha Front-Office Manager

The stay that did not happen

Customer review rating 0.5/5

Jason M. Friends - Confirmed reviews ALL

Firstly, whilst the fine print requires 30 days notices acknowledge. That said when one through medical reasons is unable to fly and or attend the sporting event for which the accommodation was booked and I gave you ~2 weeks' notice, a reasonable expectation is that a goodwill consideration would be offered, instead the hotel directs me to the Central reservation who redirects me to the hotel. After I had no choice but cancel, I still get an involve post as if I did stay and know you ask me to offer a review. You clearly don't know your left from right. You may have stood you ground fobbed me off and stuck to the fine print, but you have a lost a customer for life. Don't expect to hear back, so thanks for nothing

Great location and clean comfortable rooms

Customer review rating 3.5/5

Pamela Couples - Confirmed reviews ALL

The actual stay was great, but I phoned twice prior to my check in day , speaking to someone each time and emailed before arrival to make sure my husband could check in on my behalf as I was participating in Ironman Cairns. I also asked, if possible, for a slightly earlier check in as he was coming from Palm Cove. Both requests were accepted by the phone calls, with the receptionist saying they had a note on file. When he arrived, he was point blank refused to check in. He even showed the email but was still refused so very poor communication between stafgf on the front desk.

Dear Pamela, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our great location and clean comfortable rooms. However, we sincerely apologize for the inconvenience caused by the miscommunication regarding your husband's early check-in request. We acknowledge the importance of clear communication and will address this issue with our front desk staff to ensure such incidents do not recur. Please accept our apologies for any frustration this may have caused. Your comments are invaluable to us as we strive to improve our services. Warm regards, Tiago Cunha Front-Office Manager

Poor room service

Customer review rating 0.5/5

Les Couples - Confirmed reviews ALL

8 days between room service is simply not acceptable, max should be 3 days

Dear Les, We appreciate your feedback regarding the room service frequency. We apologize for any inconvenience caused. Our policy ensures room cleaning every 8 days. A refreshing is available for a small cost, as well as free replenishment of amenities and towels from the Front-Desk. Thank you for taking the time to write your recent experience at Mantra Esplanade. Tiago Cunha Front-Office Manager

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Other web-users rate our hotel

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  • 149 reviews 6.3/10 Value

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