Novotel Marseille Centre Prado 4 stars

Customer review rating (ALL Rating) 4.4/5 1,249 reviews

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Novotel Marseille Centre Prado - Image 1
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103 Avenue du Prado, 13008 MARSEILLE, France

Description

Hotel extras

  • Located in the heart of the Prado business district, close to Parc Chanot

  • Friendly bar and restaurant with contemporary decor

  • Four modular meeting rooms that can accommodate 250 people

  • Spacious rooms for families, free WiFi

  • Direct metro to the St-Charles TGV train station or the Stade Vélodrome

Our accommodation(s)

Hotel location

Novotel Marseille Centre Prado

103 Avenue du Prado
13008 MARSEILLE
France

GPS:43.280726, 5.387006

Telephone
Fax +33 4 91 79 84 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,249 reviews

TripAdvisor Rating  4.0/5  942 reviews

Certificate of excellence 2024

Terrible Service, Suspicious Bottled Water & Burned with Boiling water in less than 24hrs!

TripAdvisor rating 1.0/5

Christelle T TripAdvisor review

Awful! Late arrival to the hotel, reception was unmanned, after ringing the bell I was informed I had to wait for the receptionist. (20) minute wait after 14+ hrs of travel. I eventually got up to my room and grabbed the complimentary bottle of water out of the refrigerator, only to notice the cap had been punctured and had a hole in it. I called and got it changed out. The next morning, I was making coffee in the room. When pouring the boiling water into the mug I was holding, the lid which was broken fell off, pouring boiling water all over my hand. I was in extreme pain, but could get no help from anyone at the hotel. Front desk said they could not leave the desk unmanned to offer me help (strange considering the night before, that was no issue). I asked if she could send someone with ice or something for the burn, and was informed there was no-one to assist and nothing to help me. It took 40 minutes for her to call me back after I insisted she please look for someone to help, and inform me there wasn't anyone. I went down to the restaurant for breakfast and asked again for assistance. It took (3) attempts with the two staff manning the restaurant to explain to them (eventually relying on a translation app) and to convince them to find me some ice. I was told - go find a bag and we'll help you. I got treated like I was mad because I was in tears from pain and frustration. I had to wait till I reached my destination to get medical assistance. I was lucky not to sustain 2nd degree burns. Just awful, awful treatment and service from start to finish.

Easy Check-in, Easy Check-out

Customer review rating 4.5/5

Ju… Business - Confirmed reviews ALL

The hotel was easy to check-in to, and it was quiet. The room could have been cleaner but I only stayed for one night so it was ok. And then check-out was super easy.

Dear LESLIE R., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilham

Top

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Top

Dear PHILIPPE D., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilham

Well located but very weird and unpleasant staff

Customer review rating 0.5/5

Ahmedcboum Couples - Confirmed reviews ALL

Good location and good brand, however vary disappointed by the service, the guy at the front desk is unwelcoming, very cold and no accommodation just hrlere is your keys and go up, a second lady is stalling to bring us looters after we asked for them mentioning that she thought we will come down to get them, I won't stay with Accor hotels anymore as this is my last straw (kudos to the 3rd lady that she managed to change our room to more spacious after a leaking air conditioning)

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Unfortunately, no coffee machine in the room

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Other web-users rate our hotel

  • 369 reviews 8.1/10 Location
  • 672 reviews 6.7/10 Room
  • 654 reviews 8.3/10 Service
  • 333 reviews 7.4/10 Breakfast
  • 290 reviews 7.3/10 Cleanliness
  • 113 reviews 5/10 Amenities
  • 101 reviews 8.8/10 Vibe
  • 18 reviews 3.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.