Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,600 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,600 reviews

TripAdvisor Rating  3.5/5  1,481 reviews

Filthy room and terrible stay

TripAdvisor rating 1.0/5

Scenic20823240046 TripAdvisor review

We stayed because my partner was graduating the next day and we thought that a hotel in the city would give us a stress-free morning before a long day. My room was rotten and clearly had not been cleaned in a while. The carpet was covered in dirt and food, crumbs, and crisps. Our nice clothes got stained because there were random puddles of make-up on the carpet, furniture and somehow on the do not disturb sign which smeared all over my partners graduation dress. The shower water did not get warm and there was no soap (just shampoo). The noise level was absolutely crazy. We tried to find a room in another hotel so that we could immediately check out of Mercure because it was horrible, but the city was fully booked. We would literally have had the same experience camping in a tent outside of the graduation venue. We got no sleep and were shattered the next day. I cannot believe they charged me £180 for that room.

Dear Scenic20823240046 I am sorry to hear that you had issues during your stay and we would have welcomed this during your visit to help resolve the issues that you had encountered. At Mercure Glasgow, we pride ourselves in ensuring that our rooms are cleaned to a high standard and I am sorry if this was not the case during the visit. I will be sure to pick this up with the housekeeping department to ensure that this does not happen again in the future. The room was thoroughly checked before your stay and it is concerning to hear if any issues had not been picked up prior to you checking in. Thankyou for sharing as it is feedback like this that we can use to better our services for our guests. Kind Regards

My first choice for hotel in Glasgow

Customer review rating 4.5/5

Jason B. Solo - Confirmed reviews ALL

When I booked this hotel I had no idea how perfect the location was, easy to get to from the airport shuttle and convenient to several train stations. Very friendly staff, particularly the woman running the (delicious) breakfast service, who ran a very tight ship! The rooms and common areas were all immaculate. The best shower I've had at any hotel in the UK. Only hiccup I had at any point in my stay was trying to get back into the hotel on Sunday just after midnight, I rang the front buzzer a few times and was eventually let back into the hotel by another guest who was sat in the lobby.

Dear R Jason B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry tp hear that you had to wait to gain entry through the night. Sometimes out team get called away to deal with guest requests/emergencies, and thankyou for your patience whilst the team were not around. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Operations Manager

Customer review rating 2.0/5

Rachel Couples - Confirmed reviews ALL

Hotel itself is lovely and clean, however, the room we were in was tiny for 2 people and there was no air flow. the temperature was high the day we checked in and there was no air con or fan in the room. made for a very uncomfortable sleep (or lack of)

Dear Rachel K., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do appreciate that Glasgow can get very warm at times, and due to health & safety our windows can only open a small amount. We do provide fans on request to help our guests have a more comfortable stay. We do hope you come back to visit us again soon where we will do our best to ensure you have a more enjoyable visit Sincerely Angela Operations Manager

good central location ideal for a short stay

Customer review rating 4.0/5

Chris Business - Confirmed reviews ALL

stayed one night for a meeting. Room was small but comfortable and suited my needs

Dear Christopher R., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Well Located, small room

Customer review rating 3.5/5

David Couples - Confirmed reviews ALL

Bed takes up most of the room. We only had cabin luggage and only just fitted beside the bed. Bed was comfortable.

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Other web-users rate our hotel

  • 1,150 reviews 9.4/10 Location
  • 1,682 reviews 5/10 Room
  • 1,521 reviews 9.2/10 Service
  • 72 reviews 3.1/10 WiFi
  • 944 reviews 3.5/10 Comfort
  • 642 reviews 8.3/10 Breakfast
  • 623 reviews 5.8/10 Cleanliness
  • 264 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.