Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.4/5 1,314 reviews

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200 Bass Pro Mills Drive, L4K 0B9 VAUGHAN, Canada

Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area, water filling station in the 4th and 6th floor.

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

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Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Telephone
Fax +1 905-695-1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,314 reviews

TripAdvisor Rating  4.1/5  646 reviews

Customer review rating 5.0/5

Janet D. Couples - Confirmed reviews ALL

Well maintained hotel, rooms were clean and comfortable. Staff were very friendly and accommodating. I would highly recommend staying the night. It was also reasonably quiet and a good price.

Customer review rating 0.5/5

Travis E. Business - Confirmed reviews ALL

It was okay to start. I own two best buys. I was told I could actually stay in the room I had reserved. The next morning an associate said I had no choice but to leave the room I was in. I am very rich and the service can be better. I did speak to apexa and I said I would be staying untill the Monday but I will pay day by day. Instead I switched rooms as your staff rudely demanded . 215 to 229. I was never signed up for the points system. Untill I asked about it on my 2nd last day there. Breakfast was great but restaurant had alot of little black flys. One day I went for my hair cut and I came back and the staff stole everything in my shoppers drug mart blue bag. I was very sick. And because the cleaning staff stole my blue shoppers drug Mart bag with my vitamins and medications I was unable to get better. I spent about $5,500 in two weeks of being there and I did enjoy the room. The mattress was very comfortable and the young lady apexa was extremely professional. I give her as many stars as possible. My main issue is. Lack of accountability to maintain a good relationship with your client and keep them in the room they want to be in and if they had gone to business school they would know that kicking a client out of a room for a *potential " client is the most idiotic business choice I have even seen. Rich or poor. Customer service was strongly distasteful. All you should have done was upgrade you potential guest room type and keep you existing client safe and satisfied. I am in training for the position of recruiting Constable for the police. It's actually doesn't matter at all in this situation. Just understand. If I had gotten signed up for the point rewards I would have appreciated that. My belongings were stolen and never returned. 2 medical prescription and my B50 vitamin to help my get better. They did not return my belongings including my Clair's double sirum. I had eaten room service every day and I also added gratuity as well. Your staff accept apexa"; and one other gentlemen there service was far below my standard. I ran to a volume Best Buy stores and your staff at front desk need retraining Because" the future of your business is heavily dependent on happy signed up clients for your rewards points system. Unless your only in the business for ..... They couldn't even get my name correct. Take a look at the receipts. Trevor instead or Travis . Completely unacceptable!

Customer review rating 5.0/5

Emilie I. Business - Confirmed reviews ALL

The entire experience was top notch. Our practice coordinator Kathy worked with Melina Strangio, who made the planning and logistics for our team seamless - we as a team appreciate it.

Customer review rating 5.0/5

Michael E. Families - Confirmed reviews ALL

The newly renovated room was amazing. With plenty of space and a beautiful look. It is located within walking distance of Vaughan Mills Mall and a 5 minute drive to a subway that gets you into Toronto - if you so wish.

Customer review rating 4.0/5

Jamie-lee B. Couples - Confirmed reviews ALL

The hotel is beautiful. The staff were friendly but did not let us know of any New Year’s Eve specials (there was a flyer to read yourself). We weren’t directed to the elevators and no small talk was had (not a huge deal but could definitely tell the difference between our other stays with All Accor). We went to redeem our vouchers from our membership drinks and were told we had to get a paper voucher from the check in counter (also not a big deal but would have been nice to deal with while checking in). We also wanted to get another drink after our voucher but were not offered nor looked at while the staff were restocking, etc. It felt like an interruption to ask for something. We understands it was about 30-45 minutes to closing time and it was a quiet space. It was New Years Eve though and we wanted to spend the evening in a quiet space so that was perfect for us and maybe we should pick a more populated space next time in order to be less of an inconvenience. The pool was open only until 9 which was unfortunate because it was beautiful and would have been great to enjoy in the evening. The rooms were updated and clean. The towels were horrible and rough but the beds and bedding were extremely comfortable. Overall, our experience was a great one. We usually stay at the Fairmont which is an older style hotel so the rooms at the Novotel we found much nicer, the towels and minor detail oriented staff experiences made the hotel feel like a lesser brand despite being much nicer of a space. We would stay again as these details were minor and beyond what is required of a hotel stay. As it’s not a popular geographical location, the tourist type conversation was probably just avoided.

Good Day, Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us. We truly appreciate your kind words regarding the beauty of the hotel, the cleanliness and updates of the rooms, and the exceptional comfort of our beds and bedding. We are also pleased to know that, overall, you had a great experience and would consider staying with us again. That said, we sincerely appreciate your candid feedback on the areas where we fell short of your expectations. Your comments regarding the lack of proactive communication at check-in, including directions, small talk, and information about New Year’s Eve offerings, have been noted and shared with our team. These moments are important, especially for our ALL Accor members, and we regret that this was not conveyed in a more engaging and welcoming manner. We also apologize for the inconvenience surrounding the drink voucher redemption process and the service experience in the lounge. While we understand the timing close to closing hours, we agree that our team should always remain attentive and approachable. Your feedback will be used as a coaching opportunity to reinforce service awareness and attentiveness, regardless of occupancy levels. Regarding the pool hours and towel quality, thank you for bringing this to our attention. We understand how these details can impact the overall perception of the stay, and your comments have been shared with the appropriate departments for review and improvement. We are grateful for your balanced perspective and for recognizing that these were minor details within an otherwise positive stay. Your feedback is invaluable as it helps us refine our service and better align the experience with the high standards associated with the Accor brand. We truly hope to have the pleasure of welcoming you back in the future and delivering an even more seamless and elevated experience. Warm regards, Jeffy Mathew

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.