Hotel Carlton Lyon - MGallery Hotel Collection 4 stars

Customer review rating (ALL Rating) 4.7/5 1,311 reviews

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Hotel Carlton Lyon - MGallery Hotel Collection - Image 1
Hotel Carlton Lyon - MGallery Hotel Collection - Image 2
Hotel Carlton Lyon - MGallery Hotel Collection - Image 3
Hotel Carlton Lyon - MGallery Hotel Collection - Image 4
4 rue Jussieu, 69002 LYON, France

Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • A cocktail in a chic, intimate setting and breakfast with local touches

  • SPA and access to the hammam on request

  • A central location in the heart of the city ofLyons

  • A room service menu

Our accommodation(s)

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Hotel location

Hotel Carlton Lyon - MGallery Hotel Collection

4 rue Jussieu
69002 LYON
France

GPS:45.761019, 4.836634

Telephone
Fax +33 4 78 42 10 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE BAR DU CARLTON

Make yourself comfortable on the majestic sofa that takes pride of place in the middle of the hotel's cozy bar. Sample various champagnes or even indulge in the "Carlton red" cocktail beneath the soft glow of the magnificent pearl chandeliers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,311 reviews

TripAdvisor Rating  4.5/5  2,102 reviews

Certificate of excellence 2024

Not for me ….

TripAdvisor rating 2.0/5

mariasilvina214 Couples - TripAdvisor review

I will try to be as fair as I can with this review so first I will like to mention that I expect to have a clean room when I check into a hotel. Not necessarily luxury , it does not have to be sterile clean, just at least wipe clean. So when I check in a hotel and walk into a room that smells stuffy and see hairs in the bathroom , stains on walls from old coffee spills or something, dirt on top of surfaces and around switches I do get uneasy. I asked for housekeeping if they could come and refresh the room but when we came back at 22:30 hs I could notice only minor improvements. So I put my gloves on and started doing my best with some wipes I carry I could not bare looking at the stains and dirt on the outside closet they still left behind so I had to clean it myself. All it needed is someone to wipe it with a cloth and dirt gone , it was really gross , but I don’t live surrounded by other peoples dirt at home so I don’t expect to spend my vacation like this either Th room need definitely more cleaning than any guess with a wipe can do So if you have any need of an impecable room , maybe this is not your best choice in my opinion

excellent location / OK otherwise

TripAdvisor rating 3.0/5

Sugarman1234 TripAdvisor review

We spent 2 nights at the Carlton in May as a couple. We come to Lyon once a year for a weekend and as we do not have a 'regular' hotel yet, we decided to give this one a chance. The location of the hotel is excellent, next to the main shopping street, place bellecour, bridges on either side for crossing the river into old town, the opera etc, and on a quieter side street. We had a room on the 4th floor, which was on the small side. We found the decor dated in the predominantly red and white colour scheme (we saw the pictures beforehand but it looked worse in reality). The room was stuffy during the night, whilst the aircon was noisy and useless, even when turned on at max and on the lowest temperature, so we got 2 very poor nights of sleep during our stay. The bathroom was a good size, and adequate but the shower water pressure was far too low (and bathtub shower not shower cabin). The complementary daily water bottles (1 evian 1 badoit) were welcome. We did not opt for the breakfast, which was served on the 1st floor, but were surprised that in the morning the strong, unpleasant, smell of food reached our 4th (top) floor. The elevator, which is in an old deco style, whilst pretty, was totally inefficient, taking a lot of time to move up and down floors meaning we had to queue sometimes just to enter + completely overused, including by staff carrying food and laundry - which is inappropriate that there is no service elevator. The reception and staff, whilst polite, were not extremely welcoming and could be a little more warm and smiling in welcoming guests. When we asked if public transport is complementary for hotel guests/tourists, as it is in our country (Switzerland) and some other European capitals, the receptionist was rude and dismissive. Overall, we enjoyed the location the most, otherwise we shall be looking for a different 'regular' hotel for our frequent visits to Lyon, as I am sure there are many other better options.

Very comfortable and best location .

Customer review rating 5.0/5

James S. Families - Confirmed reviews ALL

Very welcoming arrival and the rooms are very comfortable and beautifully decorated .

Okay

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The stay was okay. For what you get the rooms were expensive and the service was okay.

Very good stay

Customer review rating 5.0/5

Luis A. Families - Confirmed reviews ALL

Very good experience, nice and clean hotel in a perfect location. Reception desk staff very nice.

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Other web-users rate our hotel

  • 693 reviews 9.7/10 Location
  • 765 reviews 7.9/10 Room
  • 992 reviews 9.6/10 Service
  • 405 reviews 7.4/10 Comfort
  • 389 reviews 8.2/10 Breakfast
  • 173 reviews 8.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.