Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,506 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 3
Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 Paris, France

Description

Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room-service catering from 7am to 11pm

  • The Terrace: quiet indoor patio with a plant wall

  • 4 minutes' walk from partner parking lot

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 Paris
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,506 reviews

TripAdvisor Rating  4.0/5  1,610 reviews

Certificate of excellence 2023

Hotel is very well located but the room was far too small for two people. However the staff did all they could to return me to my original booking of two rooms

Customer review rating 3.0/5

R P. Friends - Confirmed reviews ALL

The hotel did not impress me compared to the many stays I have had in IBIS and Mercure hotels elsewhere - too small, and with out the normal services such as kitchen services throughout the day. My original booking was with the IBIS Cliche Batignolles - I regret deciding to move away from it - I expected the Mercure to be a far better experience

Dear Mr p., We appreciate you taking the time to share your feedback of your recent experience with us. We are deeply sorry to learn that your stay with us did not meet your expectations. We understand that you were not satisfied with the size of your rooms. I see that you booked two Standard Double Rooms, transparently indicated on our website at a surface area of 12m² and 13m². For a next stay, we invite you to reserve a Privilege room or Privilege suite, more spacious, endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best Regards, Soline - Assistant Front Office Manager

Cheap not cheerful

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Location across the station also means hearing the metro until late in the night and first thing in the morning. Did not sleep much as a result. Room was small (manageable for a transit/ short stay), breakfast was ok.

Dear Vandy Rosalyn V., Thank you for taking the time to tell us about your experience at the Mercure Paris Opéra Garnier Hôtel & Spa. However, we are sincerely sorry to learn that you were disturbed by noise pollution. Our establishment is in fact located in the heart of the capital, and it is true that vibrations from the metro can be felt in certain parts of the hotel, located on the lower floors. I confirm that I have updated your preferences on your Accor customer profile, indicating that you no longer wish to stay in this room in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom - Front Desk

Small room,

Customer review rating 1.5/5

No N. Business - Confirmed reviews ALL

Very small room, no upgrade available as Platinum member, hotel price is expensive and not value for money, breakfast standard at lower end, very likely I will not follow the accor Programme any longer, Status does not bring me any value.

Dear Mr M., We appreciate you taking the time to share your feedback of your recent experience with us. We are deeply sorry to learn that your stay with us did not meet your expectations. Indeed, because of your Palitnum Accor status, we strive to upgrade you as soon as we have the opportunity. Unfortunately, your stay was during a busy period when the hotel was full. I invite you, for your next stay, to book a Privlege double room, more spacious than the room you have occupied, endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. Also, we assure you that we will do everything we can to upgrade you on your next stay based on our availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Soline - Assistant Front Office Manager

Great location

Customer review rating 5.0/5

Di Solo - Confirmed reviews ALL

Fantastic stay in Paris, thank you. Really appreciated my upgrade as a Gold Accor member.

Dear Madame P., First of all, we would like to thank you for sharing your positive and kind message with us. We are very happy to read that your stay was enhanced by our room, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We try to provide flawless service day after day and when we receive such a return from one of our Gold members of our loyalty program, this is the best reward for the staff. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Best regards, Léandre - Front Desk.

Excellent stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great location, wonderful friendly and efficient service, lovely privileged room with all the amenities

Dear Mrs. J., Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent stay with us and that you appreciated our great location and friendly, efficient service. It's wonderful to know that you enjoyed your privileged room with all the amenities provided. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience at Mercure Paris Opéra Garnier Hotel & Spa. Best regards, Mathilde - Reception

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Other web-users rate our hotel

  • 814 reviews 9.6/10 Location
  • 1,059 reviews 6.2/10 Room
  • 1,085 reviews 9.1/10 Service
  • 7 reviews 9/10 WiFi
  • 664 reviews 3.4/10 Comfort
  • 461 reviews 8.5/10 Breakfast
  • 328 reviews 9/10 Cleanliness
  • 173 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.