Hotel Cerretani Firenze - MGallery 4 stars

Customer review rating (ALL Rating) 4.6/5 474 reviews

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Hotel Cerretani Firenze - MGallery - Image 1
Hotel Cerretani Firenze - MGallery - Image 2
Hotel Cerretani Firenze - MGallery - Image 3
Hotel Cerretani Firenze - MGallery - Image 4
Via De Cerretani 68, 50123 Florence, Italy

Description

Hotel extras

  • Great location: in the heart of Florence, just a few steps from the Duomo

  • Historic charm: hotel's rich history reflected in architecture and design

  • Daily tea time: the Hotel's commitment to delivering a memorable experience

  • Michelangelo Bar: refined cocktails and spirits in a unique setting

Our accommodation(s)

Hotel location

Hotel Cerretani Firenze - MGallery

Via De Cerretani 68
50123 Florence
Italy

GPS:43.773521, 11.252575

Telephone
Fax +39 055 238 1312

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

IL MICHELANGELO

Traditional Tuscan cuisine and regional wines

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  474 reviews

TripAdvisor Rating  4.5/5  904 reviews

Certificate of excellence 2024

great location, great staff

TripAdvisor rating 5.0/5

Butz TripAdvisor review

Recommendable hotel: Great location and a very friendly, dedicated and professional staff. Special thanks to Valentina at reception and to the very nice lady who serviced the breakfast restaurant, during our stay. We had a great time and will surely come back.

Dear Butz, thank you for your kind words regarding our great location and dedicated staff. We are delighted to hear that Valentina and our breakfast team made your stay memorable. We look forward to welcoming you back in the future. Warm regards, Veronica Broccardi Schelmi, General Manager

Well located. Big Room. Reception staff very very welcoming. Breakfast was the icing on the cake. Great food. Very hospitable staff. Great selection.

Customer review rating 4.5/5

Arvind S. C. Couples - Confirmed reviews ALL

Same as above !

Dear Mr. C., Thank you for your positive feedback. We are delighted to hear that you enjoyed our well-located hotel, spacious rooms, welcoming reception staff, and delicious breakfast. Your kind words motivate us to maintain the highest standards of hospitality. Best regards, Veronica Broccardi Schelmi, General Manager

Great stay with few hiccups

Customer review rating 4.0/5

Amir K. Couples - Confirmed reviews ALL

The location of the hotel is perfect Rooms are clean and good Breakfast was superb Staff extremely helpfull Accor platinum status was not recognized No upgrade offered No welcome amenity in room

Dear Amir K., Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We apologize for the oversight in not recognizing your Accor platinum status and for any inconvenience caused. Your comments are valuable to us. Veronica Broccardi Schelmi, General Manager

Excellent customer care

Customer review rating 4.5/5

Nicholas T. Couples - Confirmed reviews ALL

All the staff were extremely friendly and helpful from the charming ladies that cleaned the room, reception, bar and the Manager who introduced herself at breakfast. The hotel is ideally situated in the city centre with sights and restaurants all close by. We thoroughly enjoyed our stay and would recommend the hotel without reservation.

Dear Mr. T., Thank you for your kind words regarding our excellent customer care and friendly staff. We are delighted to hear that you enjoyed your stay at our ideally situated hotel in the city center. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Veronica Broccardi Schelmi, General Manager

Nice stay

TripAdvisor rating 4.0/5

Voyager_Nineteen71 TripAdvisor review

We stayed at this hotel as we wanted to stay in an Accor Property and the other Accor Hotel (Mercure Central) close to this one was sold out. This Hotel is very close to the train station as well as to the tourist spots which can be accessed by foot from here. There are a lot of eateries around the Hotel too. We arrived at the hotel at 12 PM and were informed that we had come early as the check-in was at 2 PM, which we were aware of. We waited in the lobby right up to 2 PM, but the room wasnt ready. We were then asked to go to a hall where there was some water, coffee and snacks while the room was getting ready. We finally got the room at 2.40 PM ! What was disappointing was the coldness with which the senior person at the front desk responded. There just didn't seem to be any urgency to ensure that the room was ready on time, forget before time. It was as if we were being done a favour by being allotted a room. Anyways - the room was excellent with all the required amenities and the beds were very comfortable. The bathroom and shower facilities were also excellent. It was a little cold so we asked for a heater and were provided one. I was a little surprised though, as hotels as premium as this usually have a digital setup where one can set the temperature in the room. We asked for an extension for checkout by an hour given that our train to Pisa was in the afternoon but we were informed that the hotel was full so the room had to be provided by us at 12 PM only. The hotel staff was kind enough to allow us to sit in the lobby after checking out after which we used the subway to the train station. All in all a good stay with a few hiccups. Special thanks to young Valentina for being very customer focussed and always responding with a smile. Other front desk staff were a little stiff.

Dear Voyager_Nineteen71, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our central location, the comfort of your room, and our amenities. We’re especially pleased that Valentina made a positive impression with her warm and attentive service. We sincerely apologize for the delay in your check-in and any perceived lack of urgency from our front desk team. Your feedback is valuable, and we are reinforcing our commitment to ensuring a smoother and more welcoming experience for all our guests. Regarding the temperature control, we appreciate your note, and we are continually evaluating ways to enhance our in-room comfort and convenience. We hope to have the pleasure of welcoming you again for an even better stay. Warm regards, Veronica Broccardi Schelmi General Manager

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Other web-users rate our hotel

  • 678 reviews 9.8/10 Location
  • 658 reviews 8.4/10 Room
  • 752 reviews 9.3/10 Service
  • 361 reviews 8.8/10 Breakfast
  • 334 reviews 7.9/10 Comfort
  • 261 reviews 7/10 Cleanliness
  • 180 reviews 8.9/10 Vibe
  • 152 reviews 5.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.