Sofitel Paris le Faubourg 5 stars

Customer review rating (ALL Rating) 4.7/5 1,828 reviews

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15, rue Boissy d'Anglas, 75008 PARIS, France

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Near prestigious museums: Louvre, Orsay, Orangerie, Grand + Petit Palais

  • An immersion in the heart of Paris

  • A chic and unmissable appointment

Our accommodation(s)

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Hotel location

Sofitel Paris le Faubourg

15, rue Boissy d'Anglas
75008 PARIS
France

GPS:48.868528, 2.321506

Telephone
Fax +33 1 44 94 14 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,828 reviews

TripAdvisor Rating  4.5/5  1,408 reviews

Certificate of excellence 2024

Secured and good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I like the feeling of being secured in the area And the location is very near all stores

Dear Criselda D T., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luna, Guest Relations

Hotel Needs A Thorough Clean, Stay Away

TripAdvisor rating 1.0/5

nteam_newyork TripAdvisor review

Perfect location near Place de la Concorde and shopping on Rue Saint-Honore. Pretty, though compact, rooms. Professional front desk staff. Friendly and attentive restaurant staff. Breakfast buffet w/ fresh squeezed orange and other juices, but unremarkable options for fresh fruit, cheese, pastries. The huge problem at Sofitel Le Faubourg is cleanliness or rather the lack thereof. Our bathroom — the shower, walls, sink, toilet, floor, and hair dryer — had not been properly cleaned in a very, very long time. This clearly was not a one off, isolated, housekeeping's having a bad day thing. We honestly dreaded taking a shower. There was a dirty ring and staining around the sink, and a pattern of aging stains in the shower. The toilet seat was broken and the bathroom floor soiled. In the room, the scuff marks were everywhere and all the doors were visibly dirty. And this was our second room -- we asked to be moved out of the first one because the shower rod was broken and the shower unclean (visible organic matter). Difficult to believe that this was bad luck with 2 separate luxury rooms, the hotel clearly has a housekeeping and maintenance problem. There were a few additional, lesser issues. The main lobby is beautiful, but the guest elevators and room floors look tired and in need of updating. There is a large, active construction site next door that is not mentioned on the hotel website or by the staff. We were also right above the Buddha-Bar Paris, a club that stays open very late. We live in NYC and city noises generally don’t bother us, but the construction and/or club noise woke us up every night. Also, the main hotel entrance is through Rue Boissy d’Anglas, which is ramped off and guarded (US Embassy?). You can drive through only if your name matches the guest list, which means that an Uber cannot pick you up at the hotel and you must meet them somewhere in the vicinity – rain or shine, luggage or not. Again, no mention of this on the hotel's website. Our 3 nights here were ruined and we certainly did not have the "extraordinary and luxurious experience" that Sofitel Le Faubourg advertises and charges for. A generous rating for this property would be 2* -- all else aside, cleanliness simply cannot be an issue at a luxury hotel.

Chère Nteam_NewYork, Thank you for taking the time to share your experience. Allow me to express once again our most sincere apologies for the disappointment you had with your last stay. I would like to assure you that this is not representative of the quality of service we are used to deliver at Sofitel. The complete satisfaction of our guests is our priority. We have duly noted all the comments made upon checking-out, and trust that they have all already been shared to the concerned departments so appropriate measure can be followed. We were very surprised by this experience, and it felt like the right thing to do to contact you straight away with a solution. We are sorry to learn you declined our offer. The location of our hotel is quite exceptional, but being at the heart a capital city there can occasionally be some nuisance with the noise. There is indeed the US Embassy at the end of our street. The security and measures associated are independent of the hotel. For security reasons, services such as Uber are not allowed in the street. They can however easily stop around the corner on Faubourg Saint Honoré. Though Ubers are not allowed in, regular taxis and chauffeurs are as long as you are a guest of the hotel. We are happy to know you enjoyed the hospitality of our staff, and we do hope to have the opportunity to welcome you back in our couture property and offer you a seamless experience. Kind regards, Valentine Guest relations

Stay here!

TripAdvisor rating 5.0/5

lindseyblades TripAdvisor review

Amazing stay highly recommend! Very safe, clean and helpful staff! Close to everything. Breakfast is AMAZING! Wish I had purchased the breakfast package. Staff was helpful and always available. Bed is comfortable, windows open to the street. Booked last minute and never happier for it.

Chère madame Glades, Thank you so much for taking the time to share your wonderful experience at Sofitel Paris Le Faubourg on TripAdvisor! We are thrilled to read that you had an incredible stay with us. We are delighted to know that you found our hotel to be very safe, clean, and that our staff was helpful. Your kind words about our breakfast mean the world to us, we hope you can enjoy the package on your next stay! Thank you again for choosing Sofitel Paris Le Faubourg and for sharing your positive experience. We hope to welcome you back soon! Sincerely, Manon, Guest Relations

Very standard and well satisfied

Customer review rating 5.0/5

Olamide R. Couples - Confirmed reviews ALL

They even helped collect deliveries from Deliveroo late in the night and delivered it to my room

Dear Olamide R., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luna, Guest Relations

they made me feel like an extremely special customer

TripAdvisor rating 5.0/5

Andrea B TripAdvisor review

spectacular service and care. Especially by Mrs. Alícia and Florência. from early check-in, upgrading my room and a delicious cappuccino while I waited. the Ladies are amazing. Breakfast is first class. Very good located Hotel . Thank you for everything.

Chère Andrea, Thank you so much for sharing your experience. We are delighted to read you had a wonderful stay with us! Your kind comments are truly a reward for our teams, and you can be sure that they are shared. It would be our pleasure to welcome you back anytime you are in Paris! Kind regards, Valentine Guest Relations

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