Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,608 reviews

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Mercure Hotel Koeln West - Image 1
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Horbeller Str.1, 50858 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Telephone
Fax +49 2234 514106

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COLOURS Bar- Restaurant - Garden

Enjoy international and regional dishes in our restaurant Colours paired with a glass of wine from the Mercure grape harvest. In summer, meals are served on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,608 reviews

TripAdvisor Rating  3.5/5  895 reviews

I would feel safer By sleeping in my car

Customer review rating 0.5/5

Panteha Families - Confirmed reviews ALL

1. With my booking I had the option to choose for a baby bed. I didn’t get one because this hotel doesn’t have baby beds in general. While I also asked before. And then they told me you have a baby bed. If I knew sooner I had brought my own baby bed.  2. I’m sleeping Here with my baby of 1 years old and my parents.  From 00:30 in the night we get every hour a call of a man who said very inappropriate Things and he knew my room number. So I was super afraid and could not sleep at all. 3. The shower head was broken so the whole shower was wet in no time.

Dear Panteha, I hope this message finds you well. First and foremost, I want to personally thank you for taking the time to share your feedback with us. I am deeply sorry to hear about the inconveniences you faced during your stay. The confusion over the baby crib is entirely unacceptable. I am truly sorry that this was not communicated to you properly. We always have baby cribs available, and I regret that this information wasn't conveyed to you when needed. This is far from the standard we strive to uphold, and we will make sure to prevent such misunderstandings in the future. Regarding the issue with the shower, I have immediately forwarded your concerns to our technical team. Could you let us know if you reported this problem during your stay but did not receive assistance? If that’s the case, I sincerely apologize for this oversight. We will investigate this internally to ensure that any technical issues are addressed promptly and efficiently moving forward. It saddens me to hear that you felt we were not focused on our guests' needs. Please know that the well-being and safety of our guests is always our top priority. Your feedback is invaluable to us, and it helps us improve our services continuously. As for the incident with the external caller, we have already begun investigating this matter thoroughly. We will be in touch directly to update you on the measures we have taken. Once again, I am truly sorry for the inconvenience you experienced and thank you for your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. Warm regards, Bente Christensen Waizmann Deputy General Manager

Breakfast and pool are a plus!

Customer review rating 5.0/5

Isabellon Families - Confirmed reviews ALL

It was lovely to stay in this location with my kids. The pool was extremely clean and staff went above and beyond to make us feel comfortable. Breakfast was super varied and tasty, I specifically appreciated the different dairy- free options;-)

Dear Isabel B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bente Christensen Waizmann Stellvertretende Hoteldirektorin/ Assistant General Manager

Excellent Stay

Customer review rating 5.0/5

B. Families - Confirmed reviews ALL

Good stay for families

Dear Ravichandran B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bente Christensen Waizmann Stellvertretende Hoteldirektorin/ Assistant General Manager

regular stay

Customer review rating 3.5/5

Arnold Couples - Confirmed reviews ALL

Check-in fine. Small bathroom. Fine for 1 night stay-over.

Dear Arnold B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bente Christensen Waizmann Stellvertretende Hoteldirektorin/ Assistant General Manager

swimming pool is a big plus

Customer review rating 3.5/5

Stay W. K. Families - Confirmed reviews ALL

The swimming pool is a big plus for the hotel, especially for stays with kids. Breakfast is good but not much varied. We had issues with our room atvarrival - lumps of dust and a clogged sink and had to call housekeeping twice, but they were solved. Pillows are too soft, harder pillows were not availableand would be much appreciated.

Dear Joao Antonio S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bente Christensen Waizmann Stellvertretende Hoteldirektorin/ Assistant General Manager

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Other web-users rate our hotel

  • 578 reviews 7.8/10 Location
  • 1,154 reviews 6.2/10 Room
  • 1,061 reviews 8.9/10 Service
  • 26 reviews 6.4/10 WiFi
  • 796 reviews 9/10 Breakfast
  • 581 reviews 7.2/10 Cleanliness
  • 355 reviews 7/10 Food
  • 213 reviews 7.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.