Novotel Évry Courcouronnes 4 stars

Customer review rating (ALL Rating) 3.8/5 837 reviews

Best price
guarantee
Novotel Évry Courcouronnes - Image 1
Novotel Évry Courcouronnes - Image 2
Novotel Évry Courcouronnes - Image 3
Novotel Évry Courcouronnes - Image 4
3 Rue de la Mare Neuve, Lac de Courcouronnes, 91080 COURCOURONNES, France

Description

Hotel extras

  • 5 meeting rooms with natural light; 4,300 sq. ft. Can host up to 220 people

  • Fitness room, universal charging stations and self-service Tesla

  • Line 12 Tram Express from Évry-Courcouronnes and Massy station nearby

  • Spacious rooms that can accommodate families; free WiFi

  • Tasty, brasserie-style cuisine at L'Intermède restaurant!

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Évry Courcouronnes

3 Rue de la Mare Neuve, Lac de Courcouronnes
91080 COURCOURONNES
France

GPS:48.616784, 2.425259

Telephone
Fax +33 1 69 36 85 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  837 reviews

TripAdvisor Rating  3.5/5  536 reviews

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

My Family and I had a fantastic stay at Novotel Évry-Courcouronnes. The staff were absolutely WONDERFUL and super accommodating from changing our rooms to 'handicap accessible' last minute to taking great care of us during busy hours at dinner. We truly could not have asked for better. The location of the hotel was perfect. The rooms/bathrooms would so comfortable and roomy. The buffet breakfast was one of the best I have ever had, with lots of options and the best breads and pastries. I will definitely be back to stay at Novotel. Thank you!

Dear COCO W., First of all, thank you for your wonderful comment following your stay at the Novotel Evry Courcouronnes. It is a great pleasure for us to see that our efforts to provide you with a quality service are appreciated. It encourages us to continue in this vein. We'll be sure to pass on your comments to all our teams. We look forward to seeing you again soon. Best regards, Luisa DERROUICHE Reception Manager

Good hotel for this business trip

Customer review rating 3.5/5

Kaïs Business - Confirmed reviews ALL

3 nights on a business trip. Clean room, quiet environment, smiling staff, good restaurant. Note that the restaurant closes at 10:00PM (and not at 10:30 as I was told). Staff at the bar is very young. They do their best, but still have a lot to learn. Consequence : one can wait for quite a while for a beer. For the two above reasons, I gave a 7/10.

Dear KAIS A., First of all, thank you for your wonderful comment following your stay at the Novotel Evry Courcouronnes. It is a great pleasure for us to see that our efforts to provide you with a quality service are appreciated. It encourages us to continue in this vein. We'll be sure to pass on your comments to all our teams. We look forward to seeing you again soon. Best regards, Luisa DERROUICHE Reception Manager

the worst price-quality ratio I have ever experienced

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I got an outdated room with a smelly bathroom and long pieces of hair on the towels (and even on the ceiling). The staff has limited English language proficiency, and there was absolutely no vegan option for breakfast. It was a great disappointment.

Dear Adam, Thank you for taking the time to share your experience at the Novotel Evry Courcouronnes. We are very sorry about what happened, especially as it is a very rare event. Our staff are fully qualified to speak English and this is the purpose of being able to communicate with our customers. For the vegan option, you can specify it when you check in at reception, and our waiters are there in the morning to respond to all our guests' needs. It is essential for us to know what our customers think, whether positive or negative, so that we can improve our services every day and offer our customers the best possible stay. We look forward to welcoming you back soon. Best regards. Luisa DERROUICHE Reception Manager

Well located as the hotel are opposite to my office, but still needs to be improved in many aspects

Customer review rating 2.0/5

Chayakorn L. Business - Confirmed reviews ALL

1. The FOH and BOH staffs lack of sync. My company sent email to the hotel, but FOH said no email. Then BOH re-check and found email. 2. No fridge to store some foods, and no air condition. 3. The restaurant should be opened on weekend lunch due to some customers are still in the hotel, and difficult to find foods. 4. No bottle of water provide in the room like other hotels, but need to get the water from share cooler at the middle. 5. Cleaner staff cannot communicate in English. How to serve or communicate with foreign customers?

Dear CHAYAKORN L., You took the time to share your experience following your visit to our establishment and I thank you. Your comments on the inconveniences during your stay catch my attention; I share your disappointment. 1. Unfortunately it was a missed mistake on our part and we apologize for this 2. Unfortunately our standard rooms are not equipped with a mini-bar, our superior rooms are. 3. The restaurant is not open on weekends because breakfast is served until 11 a.m., but around our hotel there are plenty of restaurants at the reception we can introduce them to you. 4. We do not provide esu bottles in the room as we are a CSR hotel and we provide water fountains with jugs that you can refill and take back to your room. 5. Unfortunately our cleaning staff does not speak English because they are there to clean not to communicate with customers, for the slightest problem you can call the reseption directly. It is essential for us to know the feelings of our customers, whether positive or negative, in order to improve our services every day and offer our customers the best stay. Hoping to regain your trust during a future stay, do not hesitate to contact us directly by telephone at 01.69.36.85.01. Sincerely, Luisa DERROUICHE Reception Manager

Poor Service and Room Quality

Customer review rating 1.5/5

W A. Business - Confirmed reviews ALL

I stayed at this hotel for A. business trip and was quite disappointed with the experience. Despite having A. confirmed booking that was supposed to be covered by my company, the staff initially couldn’t find the reservation and insisted that I provide payment. I explained that the booking details had already been sent by my company, but they made no effort to resolve the issue. Only later did one of the staff finally locate the email, but by then, the situation had caused unnecessary frustration. On top of that, the room was outdated and in poor condition, far from what I expected. The laundry service was also A. major letdown—my clothes came back smelling like cigarette smoke, which was unacceptable. While the booking issue was eventually sorted, the overall lack of attention from the staff, combined with the poor room quality, left me unimpressed. I hope the hotel improves its service, but based on this stay, I can't recommend it.

Dear WORAVIT A., You took the time to share your experience following your visit to our establishment and I thank you. Your comments on the inconveniences during your stay catch my attention; I share your disappointment. It is essential for us to know the feelings of our customers, whether positive or negative, in order to improve our services every day and offer our customers the best stay. Hoping to regain your trust during A. future stay, do not hesitate to contact us directly by telephone at 01.69.36.85.01. Sincerely, Luisa DERROUICHE Reception Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 83 reviews 8.6/10 Location
  • 447 reviews 4.7/10 Room
  • 543 reviews 7.8/10 Service
  • 7 reviews 4.2/10 WiFi
  • 229 reviews 5.2/10 Comfort
  • 140 reviews 5.3/10 Breakfast
  • 136 reviews 5.2/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Courcouronnes

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.