Mercure Sheffield Kenwood Hall & Spa

Customer review rating (ALL Rating) 3.7/5 1,097 reviews

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Kenwood Hall Hotel & SPa, Kenwood Road, S7 1NQ SHEFFIELD, United Kingdom

Description

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Our accommodation(s)

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Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
United Kingdom

GPS:53.364547, -1.49091

Telephone
Fax +44 114 255 4744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,097 reviews

TripAdvisor Rating  3.5/5  2,498 reviews

Not so good

TripAdvisor rating 1.0/5

Raidon22 Couples - TripAdvisor review

Price was good but……….. Room was not cleaned properly beforehand. Carpet was threadbare in place and room just looked like it need ed refreshing. To top it off, warmest day of the year, radiator was stuck on full blast. They tried to turn it off but failed. After 2 hours of saying please can we have another room. They said they were full. They offered a fan, but that would just circulate the warm air. Window was open, but this didn’t help. Also an awards function was on and was noisy, so window open was only okay for while we were awake. Anyhow I asked to change hotel if they didn’t have any spare rooms which they did. Fortunately they managed to find another hotel 3 miles away. Whilst we were waiting for them to find another hotel, a staff member mentioned they had had a room the previous day that had a radiator stuck on!

Thank you for your review. If I may, I would like to offer a balanced response. I am sure that you will agree that we have had a very different, challenging start to the summer. Temperatures outside have not been consistent and as with many older properties, we do not have the luxury of automated heating controls in each room. We can control the heating centrally and this does provide its own challenges and it would be impossible to please everyone. We are currently reviewing our summer standard and once we have a more consistent idea on temperatures, we will be able to roll this out to help and enhance our guest experience. I am disappointed that you have chosen to review us a 1* as I believe the team did their very best in helping you on the night and I am pleased that they were able to secure you a night at our sister property, DoubleTree by Hilton Sheffield and offered to pay taxis between both hotels. I do hope that we have the opportunity in welcoming you back in the not so distant future. Kind Regards, Dan Wilson Regional General Manager

A good stay.

TripAdvisor rating 5.0/5

Jennifer W TripAdvisor review

A great stay. We had everything we needed. The rooms are a little worn down however the grounds and staff make up for it. Special mention to holly and kez on the bar who ensured we had fast and friendly service. Thanks for the popcorn. I would make a return.

Thank you so much for taking the time in sharing your experiences following your stay at Kenwood Hall and I am so pleased that you enjoyed your stay and that Holly and Kez both went that extra mile. We are in the process of refurbishing a number of our bedrooms so I hope that we have the opportunity in welcoming you back to experience one of these. Kind Regards, Dan Wilson Regional General Manager

A memorable stay for us in the spring of ‘24

TripAdvisor rating 5.0/5

Zain H TripAdvisor review

Amazing hotel! This is now the 6th time I’ve been here with my girlfriend and already cannot wait to come back! We stayed in the Junior suite which has a balcony and a lovely view of the lake! Luckily we were there in the sunshine at 25 degrees which made the stay all the more memorable. Beds were extremely comfy and took me an age to get out of bed in the morning as I didn’t want to leave! Breakfast has also changed with a lovely new pancake machine and a good selection of breads such as bagels and crumpets - something that wasn’t there before. The breakfast manager is also very helpful and friendly. The spa facilities are excellent as always with a nice swimming pool, sauna and steam room which never disappoints! Just a magnificent place to stay in general - the best hotel in Sheffield (and I’ve stayed in a fair few). Lovely place to also hold wedding venues which quite a few people have here by the looks of it! Can’t wait to come back soon!

Thank you so much for taking the time in sharing your experiences following your stay at Kenwood Hall and thank you for your continuous loyalty and return visits, it is very much appreciated. We look forward to welcoming you both back in the very near future. Kind Regards, Dan Wilson Regional General Manager

Well located, excellent rooms.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very good.

Has potential

TripAdvisor rating 3.0/5

sfuhere Solo travel - TripAdvisor review

Nice situation in the Sheffield suburbs and plenty of parking. I had a nice room overlooking the lake. However the hotel could do with having some money spent on it. My room was clean but the carpets were threadbare in parts and the bathroom seemed ancient, with cracks in both the toilet cistern and the sink. Staffing was a bit suspect. At reception, one person did all the work while someone else just stood there staring into a laptop and studiously ignoring the gathering queue of people waiting to check in. At breakfast, we had to point out that we needed more plates. On the whole though, it was fine. Quite a nice atmosphere and the staff were all very polite. The room cost was reasonable (under £100). I think that with some capital investment, this could be a really great hotel. At the moment it’s a little bit mediocre but with considerable potential.

Thank you for taking the time in sharing your experiences and for your very balanced review. I noted that you arrived when one of our receptionists was in training so apologies for the distant expression and will ensure that this is reviewed with our Front of House manager to ensure that these training sessions do not impact our guest experience when checking in. We are in the process of refurbishing a number of our bedrooms so I hope that we have the opportunity in welcoming you back soon. Kind Regards, Dan Wilson Regional General Manager

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Other web-users rate our hotel

  • 723 reviews 8.8/10 Location
  • 2,049 reviews 5.2/10 Room
  • 1,463 reviews 7.2/10 Service
  • 39 reviews 4/10 WiFi
  • 949 reviews 5.7/10 Amenities
  • 687 reviews 4/10 Cleanliness
  • 658 reviews 4.9/10 Food
  • 627 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.