Fairmont Winnipeg 4 stars

Customer review rating (ALL Rating) 4.1/5 1,754 reviews

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2 Lombard Place, R3B0Y3 WINNIPEG, Canada

Description

Hotel extras

  • Enviable location in the heart of downtown Winnipeg

  • Direct access to Portage & Main underground concourse

  • Health club with 24/7 gym

  • Pet-friendly hotel near parks and walking trails

Our accommodation(s)

Hotel location

Fairmont Winnipeg

2 Lombard Place
R3B0Y3 WINNIPEG
Canada

GPS:49.895766, -97.137109

Telephone
Fax +1 204-956-1791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,754 reviews

Customer review rating 1.0/5

Dylan H. Business - Confirmed reviews ALL

The first room I was given was dusty , a few hair strands in the bed under the covers, and there was a letter waiting for another guest that wasn’t for me. Not a great start. The lovely receptionist helped arrange for me move to another room within 20 minutes. It was a little less dusty but still not as clean and as outdated as I would expect a 4 star fairmont hotel to be. The shower in the new room also made a weird noise. I also Tried to boil some water to make tea and the switch breaker went and all the electricity (tv, light etc) on one side of the room stopped working. Although they fixed it within 10 minutes The staff were all mostly great including the receptionist who helped me move rooms, door staff and handyman, however the entire stay wasn’t and I wouldn’t recommend. The gym was good for a hotel gym. Fairly disappointed with my experience.

Dear Valued Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointing experience during your stay. We are truly sorry for the cleanliness concerns you encountered upon arrival, as well as the maintenance issues experienced in both rooms. We completely understand how frustrating this must have been and regret that your stay did not meet the expectations you had for a Fairmont property. While we are pleased our team responded quickly to assist with the room move and electrical concern, we understand this did not change the overall impression of your experience. At the same time, we truly appreciate your kind recognition of our receptionist, Door team, and maintenance colleague, and we are glad you enjoyed the fitness facilities. Your comments have been shared with our leadership teams for immediate review and follow-up. We are also preparing for a full hotel renovation, which will address many of the concerns you have highlighted and significantly enhance the guest experience moving forward. Thank you again for your honest feedback. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 3.5/5

Ian G. Business - Confirmed reviews ALL

Staff was helpful and friendly.

Dear Valued Guest, Thank you for your feedback. We are delighted to hear that you found our team helpful and friendly and that you had a comfortable stay with us. We also appreciate your comments regarding the in-room USB ports and overall guestroom experience. We are pleased to share that our upcoming full hotel renovation will address many of these updates, including enhanced in-room technology and guest conveniences. Thank you again for your feedback, and we look forward to welcoming you back in the future. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 3.5/5

Mike M. Couples - Confirmed reviews ALL

We enjoyed our time at the fairmont , our room was clean and the restaurant in the hotel was a very good breakfast. The elevator wasn’t working on the 17th floor , two separate times I had to use the stairs to the 10th floor and the 16th floor to use the elevator which worked just fine. And on the last day when it was time to check out the 17th worked so I didn’t have to Carry my suitcases down the stairs otherwise it would be a much lower rating. The shower was leaking but not a huge deal nothing to complain about really just something I informed the front staff about. Overall it was a nice stay , the staff was great. The restaurant was great , the room was comfortable. I would stay again. However now that I think about it I was charged twice and as of now one of the deposits was returned and one was not . So I’m out 100$ for no reason so maybe bump that rating down another point . The fairmont is the first hotel I stay at in Winnipeg yet the last one to give the deposit back , when I looked on may 22 it still said you were having 100$ pending . As of may 25th the charge was removed so that’s good however the charge is suppose to be removed after you check out not after you come home from your trip . However after confirming it is not charged on may 25th I guess I will bump you back up to 7.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback about your stay. We are delighted to hear that you enjoyed the comfort of your room, the restaurant experience, and the service provided by our team. It is also wonderful to know you would consider staying with us again. At the same time, please accept our sincere apologies for the inconvenience caused by the elevator outage on the 17th floor, especially having to use the stairs multiple times. We also appreciate you bringing the shower leak and deposit hold concerns to our attention. Regarding the deposit authorization, while the hold is released from our side upon check-out, depending on banking institutions it can sometimes take several business days to fully disappear from the account. We completely understand how frustrating this delay can feel, and we sincerely apologize for the inconvenience and concern this caused during and after your travels. Your feedback has been shared with our teams for review and follow-up as we continue working to improve the overall guest experience. We are also excited for our upcoming full hotel renovation, which will address many of these areas moving forward. Thank you again for your understanding and honest feedback. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 4.0/5

Debbie H. Business - Confirmed reviews ALL

Great staff!

Customer review rating 2.5/5

Parag V. Business - Confirmed reviews ALL

No heat in the room. Informed front desk who did not fix the issue, only put a portal heater in the room. The heater also did not work.

Other web-users rate our hotel

  • 294 reviews 8.1/10 Location
  • 913 reviews 4.9/10 Room
  • 982 reviews 9.1/10 Service
  • 24 reviews 2.9/10 WiFi
  • 347 reviews 4.6/10 Vibe
  • 334 reviews 4.8/10 Cleanliness
  • 318 reviews 5.4/10 Comfort
  • 313 reviews 5/10 Amenities

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