Rixos Montaza Alexandria 5 stars

Customer review rating (ALL Rating) 4.3/5 109 reviews

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Montaza, Alexandria, El Montaza Palace Gardens, Montaza , Alexandria Governorate, 21919 ALEXANDRIA, Egypt

Description

Our accommodation(s)

Hotel location

Rixos Montaza Alexandria

Montaza, Alexandria, El Montaza Palace Gardens, Montaza , Alexandria Governorate
21919 ALEXANDRIA
Egypt

GPS:31.287009, 30.021379

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  109 reviews

Customer review rating 5.0/5

Mahmoud T. Families - Confirmed reviews ALL

location is great , but the staff were amazing , i mean all of them from the reception to the restaurants to room services and golf car drivers and those who load our luggage literally everyone was very good and we had great time

Dear Mahmoud T., Thank you for your positive feedback regarding your recent stay at Rixos Montaza Alexandria. We are delighted to hear that you found our location appealing and that our staff made a significant impact on your experience. It is our goal to provide exceptional service, and your kind words will be shared with our team to encourage them further. Thank you once again for your review, and we hope to welcome you back soon. Best regards, Rixos Montaza Alexandria

Customer review rating 3.5/5

Nour A. Couples - Confirmed reviews ALL

All was good, the room, the view and the reception but we had an issue with the dinner we had to pay 5000K for 2 persons and no value for money the food was ok but not worth the money but the overall experience was good

Dear Nour A., Thank you for your feedback regarding your recent experience. We are pleased to hear that you enjoyed the room, view, and reception. However, we take your comments about the dinner pricing and value seriously and will review our offerings to ensure they align with guest expectations. Goodbye, Rixos Montaza Alexandria

Customer review rating 5.0/5

Hany M. S. Families - Confirmed reviews ALL

This is actually one of my best stays since 5 years The reception made for us upgrade as our room was not ready and it was the best upgrade I experienced The people are genially friendly The house keeping were really good and attentive Breakfast was really good .. excellent taste I would definitely come again and for sure I recommend the place for others I hope they keep maintaining the hotel as it is a historical palace and keep it with the same level

Dear Hany, We appreciate your feedback regarding your stay at Rixos Montaza. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 1.0/5

Elizabeth F. Families - Confirmed reviews ALL

We perhaps stupidly booked to stay during Ramadan but no warning was made to us that the hotel would basically be empty. Even with a small group staying there the service in the restaurants was pretty dismal, slow, bad food and terrible wine selection. We had to send food back and re order a few times. We tried every restaurant in the complex and it was the same with them all. The prices of the rooms were normal rates despite the season, and the charges for using the hotel taxi service or guided tours were ridiculously high - we used it once when they gave my husband the impression the fee was in Egyptian pound when in fact it was in dollars. A $60 price for a 15min drive, one way, that in a normal uber costs $8. We were so disappointed with the overall experience we left 3 days before our planned check out. We were kindly reimbursed for the nights we had paid in advance that we didn’t stay, but I am still very disappointed. We stayed in other hotels in the group in other countries and had a much more positive experience and th quality was much much higher.

Dear Elizabeth F., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Montaza Alexandria. We sincerely apologize for the disappointments you experienced during your visit. It is disheartening to learn that the atmosphere did not meet your expectations, and that the dining options fell short in terms of quality and service. Your comments regarding the slow service and food quality are duly noted, and we acknowledge the importance of providing a fulfilling culinary experience. We understand that staying during Ramadan may have altered your experience, and we regret that this was not communicated effectively to you. Regarding our transportation services, we strive to maintain transparency in pricing, and we appreciate your feedback about the taxi service. Your concerns will be taken into consideration as we continuously work to enhance our guest experience. Once again, we apologize for the inconveniences you faced and appreciate your valuable insights. We hope you may consider giving us another opportunity in the future. Best regards, Rixos Montaza Alexandria

Customer review rating 4.5/5

Sameh M. Couples - Confirmed reviews ALL

It was very nice experience with Rixox hotel, accomodation very comfortable, staffe very helpfull and kidness. howerver food qulity and varaity in dinner wasnt comply the Rixos level

Dear Sameh M., Thank you for your kind words regarding the comfort of your stay and the helpfulness of our staff. We appreciate your feedback about the dinner quality and variety, as we strive to meet our guests' expectations in all areas. Your comments will be taken into consideration for future improvements. Goodbye, Rixos Montaza Alexandria

Other web-users rate our hotel

  • 390 reviews 9.3/10 Location
  • 652 reviews 8.6/10 Room
  • 1,668 reviews 9.3/10 Service
  • 14 reviews 3.8/10 WiFi
  • 702 reviews 9.2/10 Food
  • 332 reviews 9.7/10 Vibe
  • 217 reviews 8.4/10 Cleanliness
  • 206 reviews 9.1/10 Breakfast

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