Rixos Montaza Alexandria 5 stars

Customer review rating (ALL Rating) 4.3/5 100 reviews

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Montaza, Alexandria, El Montaza Palace Gardens, Montaza , Alexandria Governorate, 21919 ALEXANDRIA, Egypt

Description

Our accommodation(s)

Hotel location

Rixos Montaza Alexandria

Montaza, Alexandria, El Montaza Palace Gardens, Montaza , Alexandria Governorate
21919 ALEXANDRIA
Egypt

GPS:31.287009, 30.021379

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  100 reviews

Customer review rating 1.0/5

Elizabeth F. Families - Confirmed reviews ALL

We perhaps stupidly booked to stay during Ramadan but no warning was made to us that the hotel would basically be empty. Even with a small group staying there the service in the restaurants was pretty dismal, slow, bad food and terrible wine selection. We had to send food back and re order a few times. We tried every restaurant in the complex and it was the same with them all. The prices of the rooms were normal rates despite the season, and the charges for using the hotel taxi service or guided tours were ridiculously high - we used it once when they gave my husband the impression the fee was in Egyptian pound when in fact it was in dollars. A $60 price for a 15min drive, one way, that in a normal uber costs $8. We were so disappointed with the overall experience we left 3 days before our planned check out. We were kindly reimbursed for the nights we had paid in advance that we didn’t stay, but I am still very disappointed. We stayed in other hotels in the group in other countries and had a much more positive experience and th quality was much much higher.

Dear Elizabeth F., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Montaza Alexandria. We sincerely apologize for the disappointments you experienced during your visit. It is disheartening to learn that the atmosphere did not meet your expectations, and that the dining options fell short in terms of quality and service. Your comments regarding the slow service and food quality are duly noted, and we acknowledge the importance of providing a fulfilling culinary experience. We understand that staying during Ramadan may have altered your experience, and we regret that this was not communicated effectively to you. Regarding our transportation services, we strive to maintain transparency in pricing, and we appreciate your feedback about the taxi service. Your concerns will be taken into consideration as we continuously work to enhance our guest experience. Once again, we apologize for the inconveniences you faced and appreciate your valuable insights. We hope you may consider giving us another opportunity in the future. Best regards, Rixos Montaza Alexandria

Customer review rating 4.5/5

Sameh M. Couples - Confirmed reviews ALL

It was very nice experience with Rixox hotel, accomodation very comfortable, staffe very helpfull and kidness. howerver food qulity and varaity in dinner wasnt comply the Rixos level

Dear Sameh M., Thank you for your kind words regarding the comfort of your stay and the helpfulness of our staff. We appreciate your feedback about the dinner quality and variety, as we strive to meet our guests' expectations in all areas. Your comments will be taken into consideration for future improvements. Goodbye, Rixos Montaza Alexandria

Customer review rating 5.0/5

Ibrahim A. Friends - Confirmed reviews ALL

Best hotel ever with Best staff very well trained to feel welcomed all time. I would like the following names: Mr. Amro Mr. Abdulrahman Mariam Rawan Jaylan from customer care Also Eid and Nooh This was the names I remember but the list is more.

Dear Ibrahim A., Thank you for your kind words regarding your recent stay. We take great pride in our team, and it is rewarding to hear that their efforts made you feel welcomed. Your feedback will surely be shared with them to recognize their dedication. Best regards, Rixos Montaza Alexandria

Customer review rating 3.0/5

Sayed H. K. Couples - Confirmed reviews ALL

Very nice big room, No heater in winter?? Very soft mattress not comfortable

Dear Sayed h. K., Thank you for your feedback regarding your recent stay. We appreciate your comments on the room's size and location. We understand the importance of room comfort and will take your observations about the mattress and heating into consideration for future enhancements. Best regards, Rixos Montaza Alexandria

Customer review rating 3.5/5

Eslam A. M. Families - Confirmed reviews ALL

Hotel restaurants is not up.to level, especially the Italian restaurant which has a very limited menu and not related to Italian cuisine, how come Italian restaurant just serve 3 Pasta plates and doesn't have Pizza menu at all !!

Dear Eslam A. M., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and will take your insights on the restaurant offerings into consideration. Our aim is to provide a dining experience that meets our brand standards. Goodbye, and best wishes from Rixos Montaza Alexandria.

Other web-users rate our hotel

  • 357 reviews 9.3/10 Location
  • 577 reviews 8.4/10 Room
  • 1,463 reviews 9.2/10 Service
  • 14 reviews 3.8/10 WiFi
  • 304 reviews 9.7/10 Vibe
  • 188 reviews 7.9/10 Cleanliness
  • 185 reviews 9.1/10 Breakfast
  • 75 reviews 5.4/10 Value

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