Rixos Montaza Alexandria 5 stars

Customer review rating (ALL Rating) 4.3/5 79 reviews

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Montaza, Alexandria, El Montaza Palace Gardens, Montaza , Alexandria Governorate, 21919 ALEXANDRIA, Egypt

Description

Our accommodation(s)

Hotel location

Rixos Montaza Alexandria

Montaza, Alexandria, El Montaza Palace Gardens, Montaza , Alexandria Governorate
21919 ALEXANDRIA
Egypt

GPS:31.287009, 30.021379

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  79 reviews

Customer review rating 2.0/5

Shokry A. Families - Confirmed reviews ALL

We recently booked two rooms at Rixos Montaza, and I would like to share some feedback that I believe could help enhance the overall experience and meet the high expectations associated with the Rixos brand. 1. Hotel Contact: It was quite difficult to reach the hotel by phone before arrival. I believe having a dedicated and responsive call center is essential to assist guests with their inquiries. 2. Room Upgrade: Marina from Reception was very helpful and upgraded our room after the first night, as we had complained about the loud noise from the air conditioning. We really appreciated her support and professionalism. 3. La Comtesee Restaurant: The restaurant is listed as part of the Soft All-Inclusive package, but when we visited, the waiter (Karim) informed us that it was not included in our category. We waited quite a long time while he checked with the team, and the order took a long time to arrive. It would be great to have clearer communication regarding restaurant inclusions to avoid confusion. 4. Water Bottles Policy: We were surprised to learn that only two bottles of water per day are provided. This is unexpected for a 5-star hotel, especially since Rixos Cairo does not have such a policy. Considering we were staying with elderly parents, easier access to water would be highly appreciated. 5. Staff Training: Some of the staff seemed unsure about the hotel facilities and the differences between Half Board and Soft All-Inclusive packages. Additional training in this area would help them provide more accurate information to guests. 6. Room Maintenance: The rooms could use more attention from the engineering team, as we noticed broken tiles, loose sanitary fittings, and air conditioning noise. Overall, our stay was nice and peaceful, and the entertainment shows were truly outstanding. We appreciate the hospitality and hope to see some of these improvements implemented during our next visit to Rixos Montaza.

Customer review rating 4.5/5

Yasser S. Couples - Confirmed reviews ALL

Overall, I had a pleasant stay. The location was great, and the facilities were clean and well-maintained. There was a small instance of inattention from room service, but it didn’t affect the overall experience. The breakfast was delicious with good variety, and both the reception and concierge were welcoming and helpful.

Customer review rating 3.0/5

Noha M. Families - Confirmed reviews ALL

The location was very nice but the house keeping service in foaad was poor I asked for new towel as the room was triple and they didn't bring any thing also the buffet in the breakfast was not rich and thier is no nuts also in nariman after taking shower the water leakage reached the room door and house keeping took too much time to come and make it dry.

Customer review rating 4.5/5

Loai E. Families - Confirmed reviews ALL

Welcoming accommodation

Customer review rating 4.0/5

Mohamed E. Couples - Confirmed reviews ALL

Overall stay was very good The location of Fouad hotel is exceptional The food was good but not as expected or not as other Rixos hotels standers i tried 3 different restaurants Jaylan from Guest relation team was amazing Housekeeping were amazing Also lifeguard team were very helpful Wishing next time there will be a place for fishing

Other web-users rate our hotel

  • 257 reviews 9.2/10 Location
  • 381 reviews 7.7/10 Room
  • 932 reviews 8.8/10 Service
  • 11 reviews 2.9/10 WiFi
  • 212 reviews 9.7/10 Vibe
  • 135 reviews 6.1/10 Comfort
  • 124 reviews 9.5/10 Breakfast
  • 122 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.