Rixos Montaza Alexandria 5 stars

Best hotel ever with Best staff very well trained to feel welcomed all time. I would like the following names: Mr. Amro Mr. Abdulrahman Mariam Rawan Jaylan from customer care Also Eid and Nooh This was the names I remember but the list is more.

Very nice big room, No heater in winter?? Very soft mattress not comfortable

Hotel restaurants is not up.to level, especially the Italian restaurant which has a very limited menu and not related to Italian cuisine, how come Italian restaurant just serve 3 Pasta plates and doesn't have Pizza menu at all !!

The location is amazing as it’s a historical place and it’s very calm if one selected a non so busy time

there was no one in the front door for the hotel to help when checking in, from desk stuff are friendly like Rania. the hotel is nice from the facilities point, but from the service point is very poor. breakfast area is crowded, omelet station you can wait for 15 m till you turn. other than the front desk i did not feel the hospitality was on point. i went to other hotels in Alexandria 5 stars cheaper by 25 up to 30 % and they were more professional. at our second day there was electrical shortage, electeristy used to go on and off for 2 hours. the breakfast bakery was not fresh looks like it was from the day before. overall it was not a good experience with the chain. i dont think i would spend money again in this hotel. even for launch, our pervious stay in Nairman , we went to whats called " Italian restaurant" which is not italian at all, poor menu, noisy late, order came wrong, we asked for well done steak and came rare with blood. and my wife is diabetic , she took her insulin shot waiting to eat her food which came more than one hour. the design of the kitchen was extremely bad, i can hear the workers inside banging forks and knives. so in order to avoid this kind of service, we went to have launch outside twice. the premises is beautiful , location is perfect, the private beach is more than perfect. but the staff are not up to the standards for this beautiful place. can you imagine even in Nariman, they have the coffee machine that grinds coffee and make espresso, the machine was there and the coffee was there but no barrista to use the machine. instead of bringing musician to play music at morning , bring a barrista who will serve expresso. even the bar behind Nariman front desk when we went there it was empty no one to ask to make us an order. people who are working in the beach area the came late after 9.30 to serve towels. there were supposed to be working since breakfast time was operating. also there the bathrooms are far away from the swimming area and pools.