Dear Mr A., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, direct MRT access, and the service provided by the hotel team. We also appreciate your comments regarding the bathroom size and cleanliness. Please be assured that your feedback has been shared with the relevant team for review and improvement. Thank you for your loyalty as an ALL Platinum member. We look forward to welcoming you and your family back for an even better stay in the future. Warm regards, Royston Wu Front Office Manager

Dear Ms L., Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you and your family had such an enjoyable experience, especially with our strategic location, breakfast selection, yoga activity, and comfortable accommodation. We truly appreciate your continued support as an ALL Platinum member and are very pleased to know that you felt well recognized during your stay. Your kind words mean a lot to our team, and we look forward to welcoming you and your family back again on your next visit to Singapore. Warm regards, Royston Wu Front Office Manager

Dear Ms. A., Thank you for taking the time to share your experience with us. We’re pleased to hear that you and your family enjoyed the comfort of the room, the bed, and our convenient location near Chinatown and MRT stations. We also appreciate your feedback regarding the bidet, and your comments have been noted as part of our ongoing efforts to improve guest comfort. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family again in the future. Sincerely, Hidayu Mercure ICON Singapore City Centre

Dear Ms. J., Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet expectations. Your comments have been noted and will help guide our ongoing efforts to improve both room comfort and service responsiveness. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again in the future. Sincerely, Hidayu Mercure ICON Singapore City Centre

Dear Tommy M. Z., Thank you for your kind words regarding our strategic location. We are delighted to hear that you enjoyed easy access to a variety of dining options during your stay. Sincerely, Abby Khalid Front Office Manager

Dear Andi N. U., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you appreciated our prime location. However, I regret that the room size did not meet your expectations and that you experienced concerns with the currency exchange rate. We strive to provide transparent information and competitive rates. Your comments are valuable as they help us enhance our services. We hope to welcome you back in the future for an improved experience. Best regards, Abby Khalid Front Office Manager

Dear Laily I. F., Thank you for taking the time to share your feedback regarding your recent stay at Mercure ICON Singapore City Centre. We are delighted to hear that you appreciated our strategic location and the proximity to halal dining options, which is indeed a priority for us in serving our diverse guests. We acknowledge your concerns regarding the housekeeping service, particularly the replacement of coffee cups. Please be assured that our team strives to maintain high standards of cleanliness and service. Your suggestion will be taken into consideration as we continually seek to enhance our guests' experience. We are pleased you found your stay enjoyable overall and hope to have the opportunity to welcome you back in the future. Best regards, Abby Khalid Front Office Manager

Dear Fely T., Thank you for taking the time to tell us about your experience at the Mercure ICON Singapore City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abby Khalid Front Office Manager

Dear Ronny S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Abby Khalid Front Office Manager

Thank you for being our valued ALL Silver Member. Your exceptional rating means a lot to us, and we are glad that you had a great stay. We will be sure to share your positive rating with the team. Looking forward to welcoming you back for another visit with us. Sincerely, Abby Khalid Front Office Manager

Dear Anwar H. S. S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Abby Khalid Front Office Manager