Swissôtel Nusantara 5 stars

Customer review rating (ALL Rating) 4.7/5 220 reviews

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IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

Description

Establishment extras

  • The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.

  • Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others

  • High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Establishment location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

Telephone

Access and transport

Establishment services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  220 reviews

Customer review rating 4.5/5

Arif B. Families - Confirmed reviews ALL

great to stay with family, while enjoying IKN

Customer review rating 5.0/5

Firdaus P. Families - Confirmed reviews ALL

Nice suite room and good food. Sure to be back soon...

Customer review rating 5.0/5

Yanry R. P. Families - Confirmed reviews ALL

Booked 4 rooms and arrived at 1600, but only 1 room was ready. Got the others after 1800. I think they were understaffed and overwhelmed because the place was full. Btw, during my stay, the govt opened the new toll road to Nusantara for free for a few days, maybe that's why everyone was heading there. But gotta say, the front office handled it pretty well, the lobby was under control (at least from what I saw). Same thing didn't happen in the resto tho, it was chaos. Got my coffee there and overheard some guests got angry with the service. The room was awesome, super clean. On the a normal day, I'd totally come back!

Customer review rating 5.0/5

Anik B. Families - Confirmed reviews ALL

Good stay, delicious food, the room is very clean, good atmosphere and very easy when checkout process

Customer review rating 3.0/5

Eko S. T. Families - Confirmed reviews ALL

We arrived around 14.00 and from the 5 rooms that we booked none of them waa ready. They handle it pretty well buy putting as in a lounge however by the time 14.30 we only received 2 rooms and I keep chat on the whats app and they keep saying that the rooms is not ready. and by 17.00 they said one of the room is ready. After complaining and waiting in the lobby then we received all our rooms at 18.00 We received complimentary late check out till 17.00 the next day but I am really not happy at all with the way some of your people handle us. Most of usher at the front comforting us really well but not the one in the reception area. Apparently the problems are the government officer who stay the day before check out late and I dont know and I dont care but its about commitment we paid to received our room by 14.00 but wasting our time till 18.00 is very not professional for a 5 stars hotel you guys appreciate those government people time but NOT US THANK YOU

Dear Eko S. T., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share such a detailed account of your experience. We sincerely apologise for the prolonged waiting time you encountered and fully understand how frustrating it must have been, especially after arriving early and having reserved multiple rooms. Waiting until 18:00 to receive all five rooms is certainly not the experience we aim to provide, and we regret the inconvenience and disappointment this caused. We appreciate your acknowledgement of the efforts made by some members of our team who tried to assist and provide comfort while you were waiting. At the same time, we regret that the manner in which the situation was communicated and handled at the reception desk did not meet your expectations. Clear, consistent, and empathetic communication is essential, particularly in challenging situations, and we acknowledge that we fell short in this regard. We would also like to clarify that all guests staying with us are treated with equal importance and respect. We sincerely apologise if the circumstances surrounding room availability led to any misunderstanding or gave the impression otherwise. Your time and comfort are equally valued, and we regret that this was not reflected clearly during your stay. Please be assured that your feedback has been shared with our Operations and Front Office leadership for immediate review and corrective action, particularly regarding room readiness coordination and guest communication. While we appreciate your patience, we recognise that the situation tested it, and for that, we are truly sorry. Once again, we thank you for sharing your experience so openly. Your feedback, though difficult to hear, is truly appreciated and helps us identify areas where we must improve without compromise. Should you wish to discuss this further or allow us the opportunity to assist you directly, please feel free to reach out to us. Warm regards, Ronald Christiandinata Quality Manager

Other web-users rate our establishment

  • 44 reviews 9.2/10 Location
  • 380 reviews 9.5/10 Room
  • 673 reviews 9.7/10 Service
  • 7 reviews 10/10 WiFi
  • 383 reviews 9.1/10 Food
  • 249 reviews 9.1/10 Amenities
  • 239 reviews 9.7/10 Vibe
  • 177 reviews 10/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.