Swissôtel Nusantara 5 stars

Customer review rating (ALL Rating) 4.7/5 157 reviews

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IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

Description

Establishment extras

  • The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.

  • Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others

  • High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Establishment location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

Telephone

Access and transport

Establishment services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  157 reviews

Customer review rating 5.0/5

Feronika B. Friends - Confirmed reviews ALL

My experience at Swissôtel Nusantara was enjoyable and seamless. From check-in to check-out, everything felt well-organized and thoughtfully handled. The ambiance of the hotel was relaxing, and every interaction with the team was pleasant. It made the stay feel effortless and memorable.

Customer review rating 4.5/5

Haritama H. Families - Confirmed reviews ALL

My short escape at Swissotel Nusantara was become a fantastic journey for me and my family. During the arrival the staff already show their hospitality and we are feel very welcome at the hotel. Special thanks to Mr Kukuh at the front desk for the warm welcome and Mr Hasbi at restaurant for making our stay become enjoyable. Their dedication truly made our holiday. Room are very modern, clean, spacious and beautifully done. The breakfast buffet had a fantastic variety and the taste of food is top notch. We really love this hotel while staying at IKN. We will definitely to be returning to this hotel for our next stay.

Customer review rating 5.0/5

Eka S. Families - Confirmed reviews ALL

Fast check out is awesome

Dear Eka S., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for your continued loyalty as a Classic member. We are pleased to know that your family stay went well and that the fast check-out experience was especially appreciated. Your feedback brings meaningful encouragement to our team as we continue ensuring a smooth and comfortable stay for every guest. We look forward to welcoming you and your family back here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 4.0/5

Nicolas B. Business - Confirmed reviews ALL

The hotel has decent facilities, including restaurant, spa, pool and 24-hour gym. The staff are helpful and friendly to the guest. However, they must improve the quality of AC which in the room I stayed, the air con was a bit noisy. They also should pay attention to their breakfast meals offering limited options to the guest that is not relevant with 5-star hotel as I know.

Dear Nicolas B., Warmest greetings from Swissôtel Nusantara, Thank you for your stay and for your continued loyalty as a Classic member. We are pleased to know that your business trip was comfortable and that you enjoyed our facilities, including the restaurant, spa, pool, and 24-hour gym. We also appreciate your recognition of our helpful and friendly team. We sincerely value your constructive feedback regarding the air-conditioning noise and breakfast variety. Our Engineering team has identified the AC issue in the room you stayed in and has rectified it to prevent future inconvenience. As for breakfast, your comments have been reviewed with our Culinary and Food & Beverage teams, and improvement measures have already been implemented to enhance the selection and overall presentation. Your insights are truly appreciated and help us refine the quality of service we deliver. We look forward to welcoming you back for an even better experience here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 2.5/5

Yu T. Business - Confirmed reviews ALL

I spent one night in the hotel. The people are lovely, but the hotel is clearly very new and has much room for improvement. The executive lounge is not ready yet, which was a bit disappointment for a five-star hotel. The poolside bar was not open when I visited the pool, and the staff at the ground-floor restaurant/bar did not know about the redeem of the welcome drink. The breakfast selection was limited for a five-star hotel, and the refilling speed was slow. For example, the best food in my opinion -- dim sum -- was never refilled for the 45 minutes I spent at breakfast. I hope the hotel will improve its service to match its facilities in the future.

Dear Yu T., Warmest greetings from Swissôtel Nusantara, Thank you for staying with us and for your loyalty as a ALL Accor+ Explorer Platinum member. We sincerely appreciate your detailed feedback, which is valuable for our continuous development as a new property. We understand your disappointment regarding several aspects of your stay, and we thank you for sharing them constructively. The points you mentioned, including the Executive Lounge readiness, poolside bar availability, Welcome Drink redemption, refilling speed at breakfast, especially on the dim sum have been carefully reviewed in our internal meeting. Action plans have already been initiated, and further training is being conducted with our Food & Beverage and Culinary teams to enhance service consistency and responsiveness. As we continue developing our facilities, we are committed to aligning our service standards with the quality expected of our brand. Your insights help us elevate our guest experience, and we are grateful for your feedback as we move forward. We hope to have the opportunity to welcome you back in the future and provide a more seamless and satisfying experience here at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Other web-users rate our establishment

  • 34 reviews 9.2/10 Location
  • 328 reviews 9.8/10 Room
  • 593 reviews 9.8/10 Service
  • 7 reviews 10/10 WiFi
  • 336 reviews 9.3/10 Food
  • 218 reviews 9.3/10 Amenities
  • 209 reviews 9.8/10 Vibe
  • 139 reviews 10/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.