Swissôtel Nusantara 5 stars

Dear Dennie S., Warmest greetings from Swissôtel Nusantara, Thank you for sharing your feedback and for staying with us as a Classic member with your family. We are pleased to know that you found our location in IKN convenient and that your overall experience was satisfactory. We truly appreciate your constructive suggestions regarding breakfast variety and the kids’ area. We understand how important it is for families to spend more time relaxing and enjoying the freshness of IKN together. Currently, we are in the process of planning the expansion of our kids’ area with more activities. While this will take some time, we have already begun by adding table tennis as one of the available activities for our in-house guests. Regarding breakfast, we are also progressing with plans to introduce a wider variety of menu options at our restaurant to enhance the overall dining experience for both adults and children. Your feedback is valuable to us as it helps guide our ongoing improvements. We hope to welcome you and your family back for a more enhanced stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Wiwin S., Warmest greetings from Swissôtel Nusantara, Thank you for staying with us during your business trip and for your continued loyalty as a Classic member. We are pleased to know that your overall stay was satisfying. We also appreciate your breakfast rating. Your feedback score has been noted and shared with our Culinary and Food & Beverage teams as part of our ongoing efforts to further enhance the breakfast experience for our guests. We look forward to welcoming you back for another pleasant stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Grayling E. A., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share such detailed feedback and for staying with us during your business trip as an Accor+ Explorer Gold member. We truly appreciate your rating and your kind words regarding our customer service, culinary team, and the comfort of your room. Please accept our sincere apologies for the inconvenience you experienced with the hot water in your room. We understand how important this is to guest comfort. We would like to assure you that we are currently working closely with our vendor to pinpoint the root cause, and we are now in the action plan stage to fully rectify the issue. While this process may take some time, please be assured that resolving the hot water situation remains a key priority for us, as it is essential to the overall guest experience. Regarding the pending credit card charge, we have already actioned this matter from our side with the bank. Should you still see the initial pending charge of USD 481.60 on your account, please feel free to reach out to us directly and we will be more than happy to assist further. We are grateful for your understanding and for your recognition of our team’s efforts, especially in attempting to resolve the situation during your stay. It is encouraging to know that you plan to return over the coming months, and we very much look forward to welcoming you back and delivering an improved experience with the outstanding cuisine and gracious service you highlighted. Warm regards, Ronald Christiandinata Quality Manager

Dear Yusa A. S., Warmest greetings from Swissôtel Nusantara, Thank you for sharing your experience and for your continued loyalty as an Accor+ Explorer Platinum member. We are delighted to know that you and your family enjoyed the suite room, its in room facilities, and the warm hospitality delivered by our team, which you found beyond expectation. We sincerely appreciate your constructive feedback regarding your dinner experience at NUSA Restaurant, particularly the waiting time for your order. Please accept our apologies for the delay. This matter has been reviewed with our Food and Beverage team to improve service flow and timeliness, ensuring a smoother dining experience on your next visit. We are also pleased that our sustainable bathroom amenities made a positive impression. The bamboo toothbrush and hair comb are part of our commitment to environmentally responsible practices, and we are glad this detail stood out for you. Thank you as well for recognising Angel for her contribution to your satisfaction, and for noting the overall cleanliness of the hotel despite ongoing development activities around the area. Your feedback is truly valuable in helping us elevate our service. We look forward to welcoming you and your family back for an even better experience here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Roy V., Warmest greetings from Swissôtel Nusantara, Thank you for staying with us and for your continued loyalty as a Classic member. We appreciate you taking the time to share detailed feedback from your business stay. Please accept our sincere apologies for the inconvenience caused by the AC issue at the reception area. We would like to assure you that we are currently working closely with our vendor to address and rectify the AC condition to ensure a safer and more comfortable environment for our guests. We also acknowledge your comments regarding breakfast. Our Culinary team is in the process of reviewing and planning improvements to elevate the overall breakfast experience, including enhancing the quality of pastries and croissants, to better reflect the standards expected of a five star hotel. Regarding the bicycle facility, we appreciate your suggestion. Your feedback has been shared with our Management team and is under consideration as we review how this service can be better aligned with guest expectations. Your input is truly valuable in helping us improve, and we hope to have the opportunity to welcome you back for a more refined and enjoyable stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager