Swissôtel Nusantara 5 stars

Customer review rating (ALL Rating) 4.7/5 448 reviews

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IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

Description

Hotel extras

  • The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.

  • Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others

  • High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Hotel location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  448 reviews

Customer review rating 4.5/5

Fx S. Couples - Confirmed reviews ALL

Overall, I was very satisfied with the room and the facilities. However, the experience was completely ruined at the end by a bizarre and frustrating accusation from the staff (by Whatsapp text). I was accused of smoking in the room simply because the housekeeper found a used tobacco stick from an IQOS device. The hotel claimed the room "smelled cigarettes," which is physically impossible since IQOS is a heated, smokeless product that does not leave a lingering cigarette odor. I did not smoke inside the room whatsoever, and I responsibly used the trash can. Being falsely accused by staff who jumped to conclusions based on trash—and then fabricated a claim about a cigarette smell—was incredibly unprofessional. It is a shame because the property itself is great, but management seriously needs to train their team to look for actual evidence before insulting paying guests.

Customer review rating 5.0/5

Novita W. S. Friends - Confirmed reviews ALL

Helpful staff and great service

Customer review rating 5.0/5

Gunawan S. Families - Confirmed reviews ALL

Perfect staycation in the middle of forest city.

Dear Gunawan S., Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Gold member and thank you for sharing your wonderful feedback with us. It is a pleasure to know that you had a perfect staycation experience and enjoyed the unique atmosphere of staying in the heart of the Forest City, surrounded by the natural beauty of Ibu Kota Nusantara. Your special recognition of Bambang and Johannes will certainly be shared with them, and it will mean a great deal to know that their helpfulness and hospitality contributed positively to your memorable stay. Thank you once again for your trust and support. Your kind words truly encourage our team to continue delivering thoughtful and memorable hospitality for every guest. We sincerely look forward to welcoming you back again for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 4.0/5

Farizan N. P. Families - Confirmed reviews ALL

A truly wonderful experience. The hotel was excellent in terms of room quality, facilities, and service. Hats off to Rara and Komang for their outstanding hospitality. There were a few minor mistakes, such as the welcome card in the room having the wrong guest name, and the WhatsApp message also mentioning the wrong name at first before it was corrected. The breakfast could also be improved or could be better. However, overall it was a great experience!

Dear Farizan N. P., Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Silver member and thank you for sharing such a thoughtful and detailed review regarding your recent stay with us. It is wonderful to know that you had a comfortable and memorable experience while enjoying the room quality, facilities, and overall service at Swissôtel Nusantara. Your special recognition of Rara and Komang will certainly be shared with them, and it will mean a great deal to know that their hospitality left such a positive impression on your stay. At the same time, we sincerely appreciate your constructive feedback regarding the incorrect guest name on the welcome card and WhatsApp message. Please accept our apologies for the oversight. Your comments have been well noted and shared with the respective team as part of our continuous improvement in ensuring better attention to detail and guest personalization. We also value your feedback regarding the breakfast experience, as well as your thoughtful suggestion about adding more water dispensers around the hotel. It is truly encouraging to know that you noticed and appreciated our sustainability initiatives. Your insights are very valuable to us as we continuously strive to balance environmental responsibility with guest comfort and service excellence. Thank you once again for your trust, support, and valuable feedback. Your comments genuinely help us continue refining our services and facilities for future visits. We look forward to welcoming you back again for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 5.0/5

Verry K. Friends - Confirmed reviews ALL

The linen,breakfast,pool attendant, water pressure on shower bath room are very nice ! The Reception team? They are amazing.

Dear Verry K., Warmest greetings from Swissôtel Nusantara, We truly appreciate your wonderful feedback and are delighted to know that your stay felt so homey and comfortable with us. It is wonderful to hear that you enjoyed the quality of the linen, breakfast experience, swimming pool service, shower water pressure, and especially the hospitality from our Reception team. Creating a seamless and comfortable stay experience is something we truly strive for at Swissôtel Nusantara. Your special recognition of Melissa and Johannes will certainly be shared with them, and it will mean a great deal to know that their warm and attentive hospitality contributed positively to your memorable stay. Thank you once again for your trust and kind support. Your feedback truly encourages our team to continue delivering thoughtful and memorable hospitality for every guest in the heart of Ibu Kota Nusantara. We look forward to welcoming you back again for another refreshing and memorable stay at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Other web-users rate our hotel

  • 66 reviews 9.2/10 Location
  • 510 reviews 9.6/10 Room
  • 960 reviews 9.8/10 Service
  • 9 reviews 10/10 WiFi
  • 513 reviews 9.3/10 Food
  • 348 reviews 9.3/10 Amenities
  • 331 reviews 9.8/10 Vibe
  • 250 reviews 10/10 Cleanliness

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